Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(25,928 Reviews)
Rating breakdown 25,928 reviews
5 Stars
22,246
4 Stars
2,860
3 Stars
495
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Big fan , But disappointed
on June 4, 2026
Posted by: ThaTruth
[This review was collected as part of a promotion.] Originally had to ask 23, liked it a lot. After a unusual incident, I continuously try to resolve an issue. Is she stem down for months I decided to\nMake it purchase the S25 and low major the same issue.I wish I could into a more, but\nThese happen sometimes tell you get out of my guess.
Value
1
Response from Samsung USBy R&R Team, June 4, 2026
Hello ThaTruth, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how valuable your device is to you every day for a range of tasks, and how frustrating it can be when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team to assist you through chat to determine the root cause of your frustration and work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy
on June 4, 2026
Posted by: RoBarWilli275
[This review was collected as part of a promotion.] Samsung is the way to go! My S25 Ultra is fantastic! I use it personally and professionally as the storage is enough to handle both. Galaxy has the best camera capabilities and my S25 does not let me down. The stylus is sensitive and tucks away nicely. I have dropped my phone several times and it has never faultered. The screen is big with great color and I have not had any issues with streaming or downloading nor do I have any complaints of the speed. I have had my Galaxy for 6 months and I am still finding hidden gem features on this phone. It is an awesome phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Performance and Battery Life
on June 4, 2026
Posted by: TechExplorer15
[This review was collected as part of a promotion.] I have been using this device every day for work, streaming, social media, and photography, and it has exceeded my expectations. The display is bright and sharp, making videos and games look amazing. Battery life easily lasts through a full day of use, and the overall performance is fast and responsive.
One of my favorite features is Galaxy AI, which makes everyday tasks more convenient and improves the overall user experience. The camera system takes detailed photos in different lighting conditions, and the device feels premium and well-built.
After several weeks of use, I am very satisfied with its reliability, performance, and features. I would recommend this device to anyone looking for a powerful smartphone with excellent battery life and a great camera.
One of my favorite features is Galaxy AI, which makes everyday tasks more convenient and improves the overall user experience. The camera system takes detailed photos in different lighting conditions, and the device feels premium and well-built.
After several weeks of use, I am very satisfied with its reliability, performance, and features. I would recommend this device to anyone looking for a powerful smartphone with excellent battery life and a great camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is the best phone in the world in all aspects o
on June 4, 2026
Posted by: Samchung00
[This review was collected as part of a promotion.] Its functions are great and make my life easier with so many functions and tools you can do anything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very durable phone.
on June 4, 2026
Posted by: Mike247
[This review was collected as part of a promotion.] Best camera out there. Love all the features. Beyond happy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite
on June 4, 2026
Posted by: Kertea
[This review was collected as part of a promotion.] I use my Samsung device every day for streaming shows, managing work emails, and keeping up with family. Galaxy AI has been a huge help with writing messages and summarizing notes quickly. The camera quality and battery life make this my go-to device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The galaxy s25 ultra is a great phone.
on June 4, 2026
Posted by: UtraLove
[This review was collected as part of a promotion.] I love my device. It's great for streaming, gaming, and galaxy ai is very helpful. The camera quality of this phone is really good, I could probably make movies with it. I definitely recommend this device to anyone looking for a Samsung device. The galaxy s25 ultra is the best phone I've had so far. 10 stars!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Too skinny screen & trouble moving photos off
on June 4, 2026
Posted by: jill
from texas
Expertise:Expert
I wanted a larger screen phone, to photo & video. However, they ONLY made the phone longer, NOT wider. This was super disappointing because it does not help me, it does not fix my issue with the taller subject not fitting into the horizontal format well enough. I wanted the width of the Galaxy Note. Also, there is NO removable memory card. What does this mean for a photographer? It means I'm continually having to plug it into the computer to remove. But there is a very frustrating error that keeps occuring when I cut and paste to totally remove the files offf of my phone. Instead of removing them, it copies them over, so then the photos/videos are still on the phone after hours of waiting. And I'm then worried about deleting them off-- I just worry about it, so I end up making duplicate copies attempting it again. The only thing that seems to work is a cut and paste of a smaller number, but I don't have hours to sit there. And no, I don't want to pay more and more for cloud storage. I am just overall disappointed with not being able to utilize removable memory cards (and have the water resistance which really is important to me and was missing in the note.) I wish Samsung would fix it so that the photos were easier to transfer without all of these stupid errors. It will also believe some files were moved into a folder when they are not moved yet causing me to have to create new folders.. It's just a huge bummer if you take a lot of photos and videos. It makes me wish to buy a REAL camera.
Response from Samsung USBy R&R Team, June 5, 2026
Hey Jill, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your device is to you every day for a range of different tasks. If you are looking for a wider display size, the Galaxy Z Fold Series of devices, especially the Galaxy Z Fold7 has that wider display size, as well as the addition of the 200MP camera for amazing photos and videos. We have provided a link to the Samsung Support Team for your convenience. These experts can work with you on your data transfer to your computer or other devices to help you feel confident that you will not be losing any of your photos and videos when they are deleted off your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US