Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,118 Reviews)
Rating breakdown 20,118 reviews
5 Stars
17,264
4 Stars
2,185
3 Stars
386
2 Stars
126
1 Star
157
86%of customers recommend this product.
(
1,094 out of
1,268)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
I will always own a Galaxy
on September 21, 2025
Posted by: Quilted
[This review was collected as part of a promotion.] I love my Galaxy. It is easy to use and understand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on September 22, 2025
Posted by: SamsungIsAlpha
[This review was collected as part of a promotion.] I love the galaxy AI. It helps in most everyday tasks
I'm extremely clumsy and I drop my phone constantly (a couple of times in the tub and pool) and its still like new! No scratches, cracks, dents or dings! And no water damage...!
I won't use anything but samsung for my devices. Tablets, phones, watches, earbuds and our tvs are all samsung.
Best on the market IMO!
I'm extremely clumsy and I drop my phone constantly (a couple of times in the tub and pool) and its still like new! No scratches, cracks, dents or dings! And no water damage...!
I won't use anything but samsung for my devices. Tablets, phones, watches, earbuds and our tvs are all samsung.
Best on the market IMO!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone. Have only ever used Samproduct will
on September 23, 2025
Posted by: Perria
[This review was collected as part of a promotion.] Galaxy Ai is the best feature on my new phone. Makes my life so much easier.
Value
5
Written by a customer while visiting Samsung US
Posted by: Suennia Samra
from California
Expertise:Intermediate
Verified Purchase:Yes
Samsung Galaxy S25 Ultra Review
I am extremely disappointed with the Galaxy S25 Ultra. Unfortunately, the same issues already present in the previous model, the S24 Ultra, remain in this device.
The phone heats up very quickly, even during normal use, which seriously affects the experience. The camera, which should be one of its strongest features, has a major flaw: it darkens when used under bright sunlight, compromising photo quality. On top of that, the battery does not last a full day, which is unacceptable for a device of this category and price.
I expected significant improvements compared to the previous model, but in practice, the problems remain almost the same. I consider this release a major disappointment.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, September 24, 2025
Hi there Suennia Samra, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not aligning to your expectations. We have provided links to troubleshooting guides to assist you with the temperature, camera, and battery life of your device. We have also provided links to the Samsung Support Team and warranty information to assist you further if these experiences continue with your phone. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic S25 Ultra
on September 25, 2025
Posted by: BAD2THEBONE
[This review was collected as part of a promotion.] I utilize my S25 Ultra for all sorts of financial tasks, as well as storing my precious memories in the form of photos. The artificial intelligence embedded in this device is nothing short of extraordinary. Its capabilities are truly remarkable and have significantly improved my daily routine.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The photos this phone takes are beautiful.
on September 26, 2025
Posted by: Rhonnie
[This review was collected as part of a promotion.] I've used the AI app to write a love letter to my boo. He loved it. I tend to use it most pictures and also the calender for work projects.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has ample amount of space. Even for me
on October 2, 2025
Posted by: BeanyBug25
[This review was collected as part of a promotion.] Galaxy AI is great on the S25 ultra. Plenty of space. I have thousands of videos and pictures that take up a lot of space so I really need that. Its fast and the camera is awesome as well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The samsung galaxy S25 ultra
on October 6, 2025
Posted by: Swastik
[This review was collected as part of a promotion.] About S25 ultra it is the most effective smartphone. And happy after purchase because it's have multiple features like AI, geminin, wallpaper AOD's, im a gymholic person so samsung mange my routine in routine section.
About AI it is not mandatory for me but I'm a mobile photographer so i use when i have to edit a image.
Overall i like this smartphone. And I'm happy to have it
Value
5
Written by a customer while visiting Samsung US