Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,315 Reviews)
Rating breakdown 28,315 reviews
5 Stars
24,283
4 Stars
3,147
3 Stars
543
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Loving my S25 Ultra!
on February 18, 2025
Posted by: Edus25U
[This review was collected as part of a promotion.] Coming from S23 Ultra, I'm loving the performance, smoothness a new features of my new S25 Ultra! Seamless action across apps and It was super easy to set up my watch 5 pro and my buds pro 2. Camera is awesome and the availability of audio eraser is mind blowing. I'm also loving the now bar, and I'm pretty sure we will have more things added to this feature.
I have been a Samsung S series fan since forever, and One UI it's top level now more than ever!
I have been a Samsung S series fan since forever, and One UI it's top level now more than ever!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great flagship phone for 2025
on February 18, 2025
Posted by: JThrice434
[This review was collected as part of a promotion.] Happy with my purchase of the s25 ultra. The display is top of the line, I couldn't ask for the phone to be any snappier (it loads anything I throw at it with ease,) and the battery life has been all day -- easily.
Now Brief and other AI features are new, while at first I thought it was useful, the brief itself is forgettable at best and at times too "in the way". Maybe they'll get better with some time. Seamless actions across apps is cool for sure, when you remember that its a thing.
Samsung should've kept the S Pen fully featured with Bluetooth connectivity and gesture support. This is my first Galaxy with a stylus coming from multiple Pixel devices, and this seems like a really poor attempt at cost savings or some sort of simplification convenience for Samsung only. Why the downgrade? Just feels bad knowing it's not as good as the prior generation for zero benefit trade to me.
Value
4
Response from Samsung USBy R&R Team, February 19, 2025
Hey JThrice434, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage and capabilities of your new device. We have shared a link below to an article to help you with the usage of the redesigned S Pen at your convenience. We have also shared a link to the full device manual that highlights both hand gestures and voice commands you can use as a replacement for some previous S Pen features. We have lastly, shared a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy Yet!
on February 18, 2025
Posted by: AlexL8
[This review was collected as part of a promotion.] The new S25 Ultra is by far the best Galaxy so far, very fast, AI is useful now
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clean experience I'm loving it
on February 18, 2025
Posted by: VINTAGE
[This review was collected as part of a promotion.] So right now I have been using this device s25 ultra for last one week continuously and what I have found it is really amazing, smart, sleek, fast
This is my first time trying premium segment of phone from Samsung. I'm definitely impressed i'm still getting to know new features every single day.I shifted from asus rog gaming phone i can clearly feel the difference between os ,It is very refined , cameras quality is premium, very well optimisation, very snappy.
The only feature, which is lacking right now, is the bluetooth on sPen i was really excited to see that feature in person.But unfortunately samsung remove it quite disappointed but let's hope they bring it back
I'VE NO COMPLAINTS AS OF NOW
IT'S A PRETTY GOOD TECH THAT SAMSUNG HAS MADE! WELL DONE
This is my first time trying premium segment of phone from Samsung. I'm definitely impressed i'm still getting to know new features every single day.I shifted from asus rog gaming phone i can clearly feel the difference between os ,It is very refined , cameras quality is premium, very well optimisation, very snappy.
The only feature, which is lacking right now, is the bluetooth on sPen i was really excited to see that feature in person.But unfortunately samsung remove it quite disappointed but let's hope they bring it back
I'VE NO COMPLAINTS AS OF NOW
IT'S A PRETTY GOOD TECH THAT SAMSUNG HAS MADE! WELL DONE
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features, fast, comfortable
on February 18, 2025
Posted by: Neytirin
[This review was collected as part of a promotion.] The phone is fast, lighter than my s24 ultra, more comfortable to hold with the rounded corners and flat sides. The software is great with the integration between bixby and google. I was disappointed they removed the Bluetooth from the s pen, however it was not a deal breaker for me.
Value
4
Response from Samsung USBy R&R Team, February 19, 2025
Hi there Neytirin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the lighter body, enhanced capabilities, and functionality of your new phone. We have provided a link to an article to assist you directly with the usage of the new S Pen. We have also shared a link to the Samsung Support Team for if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I lay hands on.
on February 18, 2025
Posted by: Dre5555
[This review was collected as part of a promotion.] I recently upgraded from an S22, and this phone is significantly better in every aspect, from its exceptional battery life and smooth operating system to its incredible camera. I could go on and on about its features. The Gemini feature is truly life-changing; it allows for engaging conversations and information retrieval on virtually any topic. This phone's capabilities are truly remarkable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra
on February 18, 2025
Posted by: CCtravel
[This review was collected as part of a promotion.] I upgraded from the S23 Ultra to the S25 Ultra, and man, I can really tell the difference. I’m very pleased with my decision. The S25 is much lighter, it's very fast, and it offers more than I need in a phone. I can even notice a difference in the camera—it's really nice. Of course, I’ve had some issues with the phone freezing up, but it hasn’t changed my opinion of it. I also really enjoy One UI 7 with the new look. It did take some time to adjust, but now it’s great to have an updated look, not only with the apps but even the layout. I love how the phone now has a flat screen. I could go on and on, but overall, this phone is really good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Removing S-Pen functionality is Wrong
on February 18, 2025
Posted by: ZoltarSpeaks
[This review was collected as part of a promotion.] While I like the extra power, speed and anti-reflective / glare screen (compared to my S23 Ultra), it remains to be seen if I can will keep it due to the reduced S-pen functionality. On average I take over 15,000 photos a year and most were taken using the S-pen shutter button on my S23 Ultra. Most of these could not have been taken with the phone shutter button or my watch due to how I use the phone on an extender.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hello ZoltarSpeaks, we appreciate your feedback on your Samsung Galaxy S25 Ultra. we know how frustrating it can be when your device is not supporting a feature you find so vital to your usage and enjoyment. We have provided a link to the full device manual that highlights the addition of voice commands and hand gestures you can use as a control for the camera on your Galaxy S25 Ultra as well. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US