Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,698 Reviews)
Rating breakdown 19,698 reviews
5 Stars
16,971
4 Stars
2,127
3 Stars
358
2 Stars
112
1 Star
130
85%of customers recommend this product.
(
829 out of
970)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
This thing is a beast
on May 12, 2025
Posted by: Zach
Expertise:Expert
Solid device overall . I've been using Samsung flagships.since the galaxy S3 and I've been pretty happy with them. But the reviews saying the camera sucks are accurate . Pics come out grainy or blurry if there's any kind of motion involved ,This has been. A problem for as long as I can remember. But don't listen to the non tech people on here leaving reviews talking about how one UI 7 is more complicated ,The S25 ultra deletes emails or pics by itself etc .....No it doesn't. That sll comes down to user error like always .
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Response from Samsung USBy R&R Team, May 13, 2025
Hi Zach, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are overall pleased with the usage and features of your new phone. We have provided a link to an article to help you with the features of your camera to get the best possible photos and videos. We have also provided a link to the Samsung Support Team to offer additional assistance if you have need. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!!
on June 11, 2025
Posted by: Bigtim719
[This review was collected as part of a promotion.] I am a lifelong android user. The features in my 25 Ultra are the best yet. I use the Galaxy AI features on a daily basis. The Photo Ambient Wallpaper made my current wallpaper. Photo Assist helps me edit my photos like never before. Circle to Search is my personal shopping assistant. I also stream my shows during my breaks at work. The full use of the screen makes it a pleasant experience. You will definitely enjoy the experience of this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best thing about this device and what I like t
on June 21, 2025
Posted by: ANTHOv
[This review was collected as part of a promotion.] Well, I use my Samsung devices, I have my. Tablet S6 lite, I also have my Samsung Galaxy S23 ultra and my devices like my Samsung headphones Galaxy buds, 3, my smartwatch the Samsung Galaxy Watch 7, but I wanted to win the device for a better experience in the photographic section.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on July 1, 2025
Posted by: Jhr5474
[This review was collected as part of a promotion.] I yearly buy the ultra version when it comes out. I am a android geek, so I buy and modify multiple pho es a year. The Galaxy s25 ultra is the top. I have owned all of this years flagship in 2025. This phone is more responsive. Feels premium in my hand and has great battery life. Samsung makes amazing phones, and the photos!!!!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on November 17, 2025
Posted by: Gg2025
[This review was collected as part of a promotion.] I use the Samsung 25 Ultra for gaming and it has been amazing. No overheating and great battery life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing phone but cannot use Dual sim
on December 21, 2025
Posted by: Saurabh
from Irving
Expertise:Beginner
Amazing phone. Worth hype around the phone. Only issue with me that its second sim slot is not proper and cannot use dual sim on my phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is the best
on September 16, 2025
Posted by: Happygomoto
Expertise:Intermediate
Great phone great pictures I've utilized alot of it's capabilities and it's an all around great phone 📱 hats off to samsung for making this
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Slow very slow
on February 25, 2025
Posted by: Tstereg
[This review was collected as part of a promotion.] Cuts off lads, picture suck no voicemail lost pictures
Value
1
Response from Samsung USBy R&R Team, February 26, 2025
Hi there Tstereg, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you resolve the frustrations that are causing interruption in your usage. We have provided links to articles to help you with the speed of your device, camera quality, and to our team of experts to help offer additional assistance for additional frustrations. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US