Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,698 Reviews)
Rating breakdown 19,698 reviews
5 Stars
16,971
4 Stars
2,127
3 Stars
358
2 Stars
112
1 Star
130
85%of customers recommend this product.
(
829 out of
970)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: SC83
Expertise:Intermediate
Verified Purchase:Yes
Camera and video function, autofocus, and image quality are significantly worse than S22 Ultra, likely due to the software. And the comparison is not even close. I hate it when smarter phones seem to get "dumber" at basic functions.
Response from Samsung USBy R&R Team, October 2, 2025
Hi there SC83, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not aligning to your expectations. We have provided links to a few articles to help you with the camera settings and features of your device. We have also provided a link to an article to assist you if your photos are dark or blurry. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Samsung Community
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Do better not reducing tech
on October 22, 2025
Posted by: Herbie2112
Expertise:Expert
Go back ti when phones were innovative. I'm using the S25 ultra from s22 ultra and I regret the change. Copy from Chinese phone makers!!! People won't be brainwashed for so long into thinking you are doing better. You S4 or note 3 had some things you took out. Give us quality innovations not taking away the reasons we are with your brand! S25 Ultra is a miss! Do better and not trying to save on manufacturing costs or puttingtech that you will be chargingus for!
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, October 23, 2025
Hello Herbie2112, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important it is to feel that you are getting a great device with truly innovative features. Without knowing what features you feel have been removed, or have not been added, we have provided a link to the complete manual for your device to assist you with exploring the full capabilities of your new phone. We have also shared a link to the Samsung Support Team if you have questions about your Samsung products. We would also love to hear form you any time in the future with features you would like to see in devices going forward. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone has the best camera. No issues.
on October 23, 2025
Posted by: RLoveme
[This review was collected as part of a promotion.] This phone is excellent for streaming with the large screen it provides a great viewing option. Galaxy AI is very helpful when searching for just about anything as well as for creating memos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 26, 2025
Posted by: Galaxgirlie
[This review was collected as part of a promotion.] Devices makes managing day to day easier. Phone, watch, abd earbuds aync seamlessly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product
on October 26, 2025
Posted by: Itachisb
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra for a few weeks now, and it honestly feels like the most complete Android phone I’ve ever owned. The 6.9-inch Dynamic AMOLED 2X display is stunning — bright, smooth, and perfect for streaming or gaming. Performance is lightning-fast thanks to the Snapdragon 8 Elite for Galaxy chip and 12 GB RAM, and the battery easily lasts a full day, though charging could still be faster.
The camera setup is insane — that 200 MP main lens and improved zoom capabilities make every shot look pro-level. Low-light photos especially benefit from Samsung’s new Galaxy AI processing, which sharpens details and balances colors impressively. I’ve also used Galaxy AI for live translation, note summaries, and photo editing — it’s genuinely useful, not just a gimmick.
Design-wise, it’s sleek and premium, though it’s definitely a big phone. The S Pen is great for quick notes, but I wish Samsung hadn’t scaled back some of the older remote functions.
Overall, the Galaxy S25 Ultra feels like the definition of a powerhouse — blending elite hardware with smart AI features that actually enhance daily use. It’s expensive, sure, but if you want the best Android experience available right now, this phone delivers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S25 Ultra is amazing
on November 12, 2025
Posted by: Tasha2025
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is one of the most advanced and well-rounded smartphones available in 2025. It impresses with its sleek design, premium build, and a large, bright display that users and reviewers consistently praise. The new Snapdragon 8 Elite processor ensures smooth and fast performance, while the phone’s battery life comfortably lasts longer than a day, making it a reliable choice for all-day use.
The camera setup offers excellent versatility with advanced AI features for photo and video editing, reducing noise in low light, enhancing portraits, and making smart adjustments automatically. Many AI capabilities run directly on the device, making tasks like searching, editing, and navigating much faster and more efficient. The integration of Galaxy AI tools simplifies multi-step actions across apps, personalizes daily routines, and streamlines the user experience. Circle to Search and live translation features are especially practical, while the S Pen support remains a strong point for creativity and productivity. Like I said, amazing.
The camera setup offers excellent versatility with advanced AI features for photo and video editing, reducing noise in low light, enhancing portraits, and making smart adjustments automatically. Many AI capabilities run directly on the device, making tasks like searching, editing, and navigating much faster and more efficient. The integration of Galaxy AI tools simplifies multi-step actions across apps, personalizes daily routines, and streamlines the user experience. Circle to Search and live translation features are especially practical, while the S Pen support remains a strong point for creativity and productivity. Like I said, amazing.
Value
5
Response from Samsung USBy R&R Team, November 12, 2025
Hi there Tasha2025, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are having such an amazing experience with your phone, and finding such a range of amazing features that enhance your experience with your device every day like Circle to Search and Live Translate. Please, reach out to us again in the future any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Newest Phone
on November 17, 2025
Posted by: ConfusedWithTechnology
[This review was collected as part of a promotion.] Looking forward to experiencing Galaxy AI.
I do like that the phone is pretty thin, but the camera bump on the back keeps getting worse with every model. I can't image that in the only person in the world that tries to use this while the phone should be flat on its back, right?
I also think they should bring back the Bluetooth on the SPin. I liked being able to use that as a remote shutter button for the camera.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great but... no air comands
on November 21, 2025
Posted by: Najla
from Garland, tx
Expertise:Expert
I love this new phone, but its lack of spen air comands >:(
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US