Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,697 Reviews)
Rating breakdown 19,697 reviews
5 Stars
16,970
4 Stars
2,127
3 Stars
358
2 Stars
112
1 Star
130
85%of customers recommend this product.
(
828 out of
969)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
2
Not user friendly in tones messages bloatwear
on June 23, 2025
Posted by: Lacypride
from Wyoming USA
Expertise:Intermediate
Phone body is big but easy to handle. Cameras are amazing. Larger screen helps with texting and photos. AI is on everything and requires a lot of disabling. If thats your thing great, but why not leave it so that those of us that don't like it aren't forced into looking into the great beyond to turn it off? What sucks is the bloat of ringtones on the phone. If your deaf to certain tones and most of the ringtones have that tone it makes it hard to hear. I don't hold my phone at all times so vibration does nothing yet it is turned on for everything and requires you shut in off on each app. Plus changing notification sounds requires each app be opened and then go to the apps settings to change it. It use to be that smartwatch moved ringtones with contacts. Nope not anymore. Google is ok but I don't stay signed into it at all times. Yet working my phone requires requires it. Become samsung again. If I wanted Google dependent phone I would have bought one. Bring back Message+. Google messages isn't comparable at all.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
4
Response from Samsung USBy R&R Team, June 24, 2025
Hey there Lacypride, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important specific features of your device are to you every day. We have provided a link to the full device manual to help you discover where the different settings are to help align them to your preferences. We have also provided a link to the Samsung Support Team to help answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: theFallenMarvel
from Indiana
Expertise:Intermediate
Verified Purchase:Yes
While having great camera features and bolstering the latest processor, everything else feels like it's the same or a step back in some cases. The S-Pen was downgraded, the rounded frame seems to give you less real estate with the screen, and it overall just doesn't feel like an upgrade. If you already have a S24 Ultra, hold on to it. This may be a solid choice if you are a couple of generations back, but then again, so is the S24 Ultra. 🤷🏿♂️
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
3
Response from Samsung USBy R&R Team, July 8, 2025
Hey there TheFallenMarvel, we appreciate you taking time out of your day to share feedback on your Samsung Galaxy S25 Ultra. We understand how important it is to you to feel you have made a good investment in your chosen device. We have provided a link to an article to help you integrate the redesigned features of your S Pen in to your usage. We have also provided a link to the full device manual to help you discover new features and best align your device to your preferences. We have lastly, provided a link to the Samsung Support Team to offer assistance if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Why wouldn't you buy a S25 Ultra?!
on July 11, 2025
Posted by: Kandeelicious17
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra – Top 5 Highlights in my opinion!🚀
Blazing Performance – The new Snapdragon 8 Gen 4 Elite makes everything faster, smoother, and more efficient.
Pro-Grade Camera – A 200MP main sensor with upgraded AI delivers stunning detail, low-light magic, and smart editing tools.
S Pen Built-In – Precise, responsive, and perfect for notes or creative work—though Bluetooth gestures are gone.
All-Day Battery – 5,000 mAh keeps you going strong with solid, efficient performance.
Premium Build & Display – Lighter titanium frame and a stunning AMOLED screen with ultra brightness and smooth 120 Hz refresh.
Verdict: A powerhouse flagship for creators, power users, and anyone who wants the best of Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on July 11, 2025
Posted by: Emiiii
[This review was collected as part of a promotion.] I really have had a great time with this phone I love how you can play games and it won't glitch. The thing I love the most is the storage I can download a lot of games and do a lot of stuff with this phone. Overall I recommend the phone great features:)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is hands down the best phone.
on July 11, 2025
Posted by: Sausageguy
[This review was collected as part of a promotion.] I use my phone for everything. The camera is amazing and the display is mind blowing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great featured the camera is amaz
on July 11, 2025
Posted by: Studdy
[This review was collected as part of a promotion.] The Galaxy AI is amazing everything about it is great the camera the storage the size. I love it. I'm not really a Samsung fan but this is great. I love the Galaxi AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge leap from S20 Ultra
on July 11, 2025
Posted by: HoosierHawk
[This review was collected as part of a promotion.] I really love this phone. The performance is amazing. One UI 7 is great and a huge improvement, I find myself actually using it rather than loading a launcher. The transitions and animations are so fluid. There are also so many customizations and settings that I wouldn't even know where to begin to start. Another thing Galaxy AI is way better than default Gemini AI. This phone really is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Unexpected And?
on July 16, 2025
Posted by: Highdolla2025
[This review was collected as part of a promotion.] When I first order this phone I was so excited to have it for its great ai features that really blowed me away. Some of the things ai can really do for helping with daily activities. But I really thought it could do more like give directions and make me a spread sheet or a power point for some reason I either not going to the correct app or spot on the phone.
But really love tha ai. Now to talk about the amazing camera features are out of this world SICK and you could be tring to read something very small like those small letters in a watch that are really hard to read. Just take ur phone and camera and zoom into it about half way and BOOM you can read it.
Now my problem with the phone is the cell service is horrible I mean horrible it very hard to even get the service to work correctly like its bad it gets service for a short period and then outta no where boom service is completely gone and then Im sitting directly with 3 or 4 people all with different cell service providers all different and for some reason my phone is the only one losing service and then when I do get back into service is shows I have 5g data and when I try and use it. It doesn't work I literally have to restart my phone to get my data to work. & the wifi calling will not work try put address nope cell service provider that im not even using. And this is supposed to been the greatest phone ever and just I've seen cheaper phones actually perform better then my Samsung Galaxy S25 Ultra.
But really love tha ai. Now to talk about the amazing camera features are out of this world SICK and you could be tring to read something very small like those small letters in a watch that are really hard to read. Just take ur phone and camera and zoom into it about half way and BOOM you can read it.
Now my problem with the phone is the cell service is horrible I mean horrible it very hard to even get the service to work correctly like its bad it gets service for a short period and then outta no where boom service is completely gone and then Im sitting directly with 3 or 4 people all with different cell service providers all different and for some reason my phone is the only one losing service and then when I do get back into service is shows I have 5g data and when I try and use it. It doesn't work I literally have to restart my phone to get my data to work. & the wifi calling will not work try put address nope cell service provider that im not even using. And this is supposed to been the greatest phone ever and just I've seen cheaper phones actually perform better then my Samsung Galaxy S25 Ultra.
Value
3
Response from Samsung USBy R&R Team, July 16, 2025
Hi there Highdolla2025, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you have had an enjoyable time exploring the features and capabilities of Galaxy AI. We have provided a link to the full device manual to help you maximize your experience, and discover the full capabilities of your phone. We have also provided links to a few troubleshooting guides to assist you with the connectivity of your device to your carrier. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if your frustration continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US