Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,718 Reviews)
Rating breakdown 15,718 reviews
5 Stars
13,566
4 Stars
1,698
3 Stars
282
2 Stars
87
1 Star
85
83%of customers recommend this product.
(
491 out of
593)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Best phone i have ever owned!
on April 3, 2025
Posted by: Whittywhit
[This review was collected as part of a promotion.] Let me tell you this phone is AMAZING! the AI feature makes searching things so easily! Say a friend posts a picture and there is an item in the background I like I simply use my Google assistant circle the item and boom right away I can order
completely seamless no losing my spot in the previous app. I love starting and ending my day with the now brief feature. It tells me all about the weather what's on my calendar for the next day. And one feature that made me so happy was the audio eraser. I am able to take old videos of my children at the park where you could barely hear what there were saying, adjust all the background sounds and I can clearly hear what they are saying! I highly recommend thus phone!
completely seamless no losing my spot in the previous app. I love starting and ending my day with the now brief feature. It tells me all about the weather what's on my calendar for the next day. And one feature that made me so happy was the audio eraser. I am able to take old videos of my children at the park where you could barely hear what there were saying, adjust all the background sounds and I can clearly hear what they are saying! I highly recommend thus phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT...(est?).. PHONE?
on April 6, 2025
Posted by: Bolee369
[This review was collected as part of a promotion.] I have just gotten this phone. I have been so very excited about. The first thoughts and feelings are just as expected. Great job Samsung for not letting me down once again. SET UP IS SO EASY WITH SAMSUNG SWITCH? IF THERE ARE ANY OTHER phones that have this many USEFUL features I would like to see them.There's no app or feature I need thet it doesn't have.
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
Hi there Bolee369, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the inital ease of setup and data transfer with your device. We have provided a link to the full device manual to help you discover the full capabilities, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team if any questions come up along the way. We appreciate you being a Sasmsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
best device in the world anyone could ever have!
on April 10, 2025
Posted by: Sassyzservicez
from Portland Oregon
Expertise:Expert
I got this phone literally about 1 week ago, and it's amazing, truly amazing. There's so so much you can do with this phone. It's like having a computer in your hand at your fingertips at all times as well as any other device you've ever needed before. It's the most amazing device I've ever ever experienced and hands down the best phone I've ever had. Ever I give this 5 stars over and over again!! Thank you Samsung Galaxy S25 Ultra 256gig I love u sooo much !!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 16, 2025
Hi Sassyzservicez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are finding this phone to be so truly amazing every day for a range of tasks. We love that you are finding such a range of uses and that it feels like a computer you can carry in your pocket. Please, reach out to us again in the future if you have questions, or would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Just Good
on April 12, 2025
Posted by: jos2929
from New York
Expertise:Expert
I've been having some issues with the phone, sometimes it just freezes and restarts by itself also some occasional stutters.
Also the phone has an annoying rattling noise coming from the SPen every time the phone vibrates which is unacceptable for what the device costs.
Definitely not worth the update if you have an S24 Ultra.
Also the phone has an annoying rattling noise coming from the SPen every time the phone vibrates which is unacceptable for what the device costs.
Definitely not worth the update if you have an S24 Ultra.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, April 14, 2025
Hey Jos2929, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable your phone is to you every day, and we are always happy to help our customers resolve any frustrations they are experiencing with their device. We have provided a linkt o an article to help you with the freezing you mention experiencing with your device. We have also shared a link to the Samsung Support Team to offer assistance with the security of the S Pen, and the freezing, if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Luis
Verified Purchase:Yes
Battery life/capacity of the unit should have been increased with this model. It is only still 5000mah. Add to unit the 1UI7 update which drains batteries faster.
Response from Samsung USBy R&R Team, May 27, 2025
Hey Luis, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable the all day battery life of your device is to you for a range of tasks. We have provided links to a few articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
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https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Posted by: Car Guy
from Fort Worth, Texas
Expertise:Intermediate
Verified Purchase:Yes
Great all around phone with the benefit of the stylus! Excellent service reception and battery life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Car Guy, we are grateful for your feedback on the Samsung Galaxy S25 Ultra. We love hearing that you are finding it to be such a great device and finding the S Pen to be a useful accessory for your usage. We have provided a link to the Samsung Support Team to offer assistance with any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: RG3rd
Verified Purchase:Yes
Great phone sobfar. Still learning the bells and whistles.
Response from Samsung USBy R&R Team, May 27, 2025
Hi RG3rd, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so initally pleased with your new phone. We have provided links to the full device manual to help you with the features and exploration of your device. We have also shared a link to the Samsung Support Team if any questions come up during your usage of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Wendy
from Idaho
Expertise:Intermediate
Verified Purchase:Yes
The pencil not much works, it comes out on its own and often does not grab it.The cell phone screen is very rare.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, May 28, 2025
Hey Wendy, thank youf or your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team if the S Pen of your device is not staying inside the device as intended. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US