Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(19,693 Reviews)
Open Ratings Snapshot
Rating breakdown 19,693 reviews
5 Stars
16,967
4 Stars
2,126
3 Stars
358
2 Stars
112
1 Star
130
86%of customers recommend this product. 
(
826 out of 966
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
2 out of 5
2
Good performance but selfie camera below par
on December 22, 2025
Posted by: Devd
Verified Purchase:Yes
For a high end product, the selfie camera is not upto the mark. In the age of instagram, that is a big negative.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 23, 2025
Hi there Devd, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the camera of your device is to you every day for capturing life moments, and curating great social media content. We have provided a link to an article to help you with the camera settings and features available on your device to maximize your experience. We have also shared a link to the complete manual for your device to help you with the features of Galaxy AI that can further enhance your camera experience. Lastly, we have provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Meh
on April 15, 2025
Posted by: Tony
Phone is fine, camera is great. Color palettes are weirdly Easter pastels, CAN NOT set custom notification tones, all presets are obnoxious.
Response from Samsung USBy R&R Team, April 15, 2025
Hey Tony, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the camera and features of your device. We have provided a link to the full device manual to assist you with the customization and display settings of your device. We have also shared a linkt o the Samsung Support Team if you have questions, or believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Very Sigma phone
on October 31, 2025
Posted by: Sigma7
[This review was collected as part of a promotion.] Very Sigma phone. Tuff in Ohio. Ohio final boss would be proud.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This product is reliable, has a small screen.
on February 8, 2025
Posted by: Xavier
[This review was collected as part of a promotion.] I request a picture or a search or a AI request and my device responded promptly, the screen should be bigger.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pen People need help
on April 25, 2025
Posted by: Jumbo Jim from Southy
Don't listen to these Bluetooth pen people! They used it once to take a picture and now it's the end of the world it's gone! 99.9% of us normies would never use it. No matter what we tell ourselves.
Response from Samsung USBy R&R Team, April 30, 2025
Hi there Jumbo Jim from Southy, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the usage and features of your device. We have provided a link to the Samsung Support Team for your convenience to assist you directly if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No pen Bluetooth
on August 16, 2025
Posted by: GuttaMan
[This review was collected as part of a promotion.] S25 Ultra created a big disappointment to fans for not making the S pen Bluetooth compatible. Shame on Samsung for changing a big key aspect of the Galaxy phone. I was very disappointed in my purchase when I realized the S25 Ultra didn't have this unique feature.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 18, 2025
Hey GuttaMan, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not aligning to your expectations, and we would love to help you have the best possible experience with your device. We have provided links to an article to help you integrate the redesigned features of your S Pen in to your usage. We have also shared a link to the full device manual to help you with hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance with any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Missing the charger
on October 23, 2025
Posted by: Aaaaa
Verified Purchase:Yes
The phone doesn't come with the charger and missing cord
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, October 24, 2025
Hey there Aaaaa, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is to have a brand new device you may not be able to use because of missing accessories. In an effort to remove electronic waste from our environment, we no longer supply the charging adapter, and instead recommend using previous adapters from purchases with current devices. We have provided a link to the Samsung Support Team to assist you with the matter of the data cable not being included with your purchase. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Never worry about storage, or taking pictures
on April 19, 2025
Posted by: Wayno
from Jeffersonville in
Expertise:Expert
The best investment i made was this tool, this phone gave me,,it nake all my online task easier ,and simpler
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 22, 2025
Hi there Wayno, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the features and capabilities of your new device, and finding it useful for a range of daily tasks. We hope you'll reach out to us again any time if you have questions about your Samsung products, or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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