Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,693 Reviews)
Rating breakdown 19,693 reviews
5 Stars
16,967
4 Stars
2,126
3 Stars
358
2 Stars
112
1 Star
130
86%of customers recommend this product.
(
826 out of
966)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great phone
on December 7, 2025
Posted by: Robbieheartthobbie
[This review was collected as part of a promotion.] Great phone wonderful device for conversations and social media, Gemini and this AI platform created a easy to use system at a valued price point.
Value
5
Written by a customer while visiting Samsung US
Posted by: Cesar
from Phoenix AZ.
Expertise:Expert
Verified Purchase:Yes
It is top tier phone with and excepcional display, until now , base on my needs I am very happy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Inukenza
Expertise:Expert
Verified Purchase:Yes
The device is slick and I love the color. It feels awsome in my hand. The power of the chip and the capacity are perfect.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Rob M
from Florida
Expertise:Expert
Verified Purchase:Yes
From the moment I started using the S25 Ultra, it felt like a true upgrade and a genuine fresh breath of air. I felt free from other OS and ecosystems. A device that has me excited to use a phone again and a very solid build quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 15, 2025
Hi there Rob M, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device to be so amazing to use, and that the build feels solid and of great quality. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Super
Verified Purchase:Yes
Love all the features, the colors and the look of the phone.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, December 18, 2025
Hey there Super, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the features and appearance of your device. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Gary
from Wirtz VA
Expertise:Intermediate
Verified Purchase:Yes
Absolutely wonderful doing business with you. Great price on a great phone.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anthony
Verified Purchase:Yes
I have had this phone for one month. I like how it performs and is much lighter than the previous version. I'm happy that I've replaced my older S23 with this one.
Written by a customer while visiting Samsung US
Posted by: Sofia
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
The pen is not very responsive, and the screen often does not register it. When I use the translator, it only works about half of the time. My five-year-old phone worked better than this. Very disappointed.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R Team, December 23, 2025
Hi Sofia, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you have a device that is not operating as expected, and we would love to help you troubleshoot your frustrations. We have provided links to articles to help you with the S Pen usage, and with the display responsiveness of your device. We have also shared a link to the Samsung Support Team to help you troubleshoot the Live Translate feature on your device, and offer additional assistance if you continue to experience additional frustrations. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US