Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,693 Reviews)
Rating breakdown 19,693 reviews
5 Stars
16,967
4 Stars
2,126
3 Stars
358
2 Stars
112
1 Star
130
86%of customers recommend this product.
(
826 out of
966)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Ease of use
on November 28, 2025
Posted by: JESSEIKA
[This review was collected as part of a promotion.] This phone was so easy to use right out of the box. "Galaxy AI" was confusing at first, but now it's amazing. "Galaxy AI" also auto updates and is constantly evolving for the better. Every thing, including my S22 Ultra settings, paired effortlessly and wireless. Will enjoy Samsung products exclusively.
Value
5
Written by a customer while visiting Samsung US
Posted by: Matthew C
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
The phone is very well made except for 1 main issue. Being an unlocked phone it lacks the normal powerful coverage I get from T-Mobile. Certain areas I work I'm not getting the same coverage. My conversations drops. I never had this issue with a phone coming straight from T-Mobile. That's my only issue. If that can be fixed I would rate this 5 stars.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Sri G
from Delaware, Ohio
Expertise:Expert
Verified Purchase:Yes
Strong plastic or Burnt smell from the SPen, was okay for a week and suddenly started smelling plastic or burnt smell, didn’t understand where it’s coming from until the spen was removed from the slot and the smell got stronger, never expected this from the ultra series or any Samsung device to be honest.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 1, 2025
Hey Sri G, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day, and wanting the peace of mind that your device is operating as intended. We have provided a link to the Samsung Support Team and warranty information for your convenience. They can help you troubleshoot and resolve this experience. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy s25 Ultra
on December 1, 2025
Posted by: Galaxy1shopper
[This review was collected as part of a promotion.] I love this phone! Beautiful and has a great camera and screen. The Galaxy AI works absolutely 💯 percent.
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hey there Galaxy1shopper, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the usage of your device, and finding so many amazing capabilities. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
One in a Million
on December 1, 2025
Posted by: InkedBlondie
[This review was collected as part of a promotion.] The Newely updated Galaxy S25 Ultra will absolutely blow your mind with all of its new features! Starting with the Galaxy AI which allows you to conquer just about anything! You can edit your pictures like a pro, you can search for anything and find precise information and even steps on how to code! AI was our future, but its here now and Galaxy AI is definitely top tier!
The camera takes amazing quality photos and captures every little megapixel! The storage is amazing!
Whether you're a business moguel or just a everyday blue collar hard worker, this phone has features that will work for you!
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hey InkedBlonde, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving the updated features and amazing capabilities of your device. We would love to hear from you again in the future any time you have questions, or additional feedback you'd like to share with us about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
The best phone at the moment in all aspects
on December 3, 2025
Posted by: DimaShevchuk
[This review was collected as part of a promotion.] I am a long-time fan of Samsung technology! TVs, Phones. Watches, Tablets, Headphones, Refrigerator, Oven! I have it all and it works great!!! I bought a Samsung S25 ultra 1tb and I am super satisfied! With all this, I still have a Samsung S20 Ultra, which my daughter stole and it still works perfectly!!! I recommend it to everyone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast as f.**k
on December 5, 2025
Posted by: RALPHVG28
[This review was collected as part of a promotion.] I love it because it's very fast, the overall performance is very fast, the camera is excellent, the design is very nice... (the only complaint is that the pen without Bluetooth isn't good) but overall it's very good!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
samsung galaxy s 25 is an awesome powerful phone
on December 7, 2025
Posted by: sonny090812
[This review was collected as part of a promotion.] I love my Samsung Galaxy s25. It the best most powerful device I have used. I use it everyday and everywhere. It becomes a great tool in life. It makes my life a whole lot easier. I use it for streaming, taking photos, capturing videos and editing them and uploafing them to social media. Its clear and colorful display makes my content creation a lot more effectiove and efficient. Its Galaxy AI supports my creativity. I just draw something on the picture and it generates an awesome image. Its a game changer. I also use my phone for entertainment and gaming. Watching movies with it is so pleasant that I barely use other devices. Images are clear and the sound are captivating. I also dont have problems with fluidity. I use my phone at work too. It helps me with research and location. Its powerful that I never encountered glitch or slow down. Its really helpful with dealing with high demand and quick transtion environment. I use my samsung galaxy s25 with sports too. I use it to take videos and photos while watching sports competitions. I also use it to film me as i play basketball. I love my samsung phone and i will never go back to my previous phone. Samsung once again proved it innovative, reliable and inspiring. It will continue to dominate the market as it paves the way to the future. Samsung is a game changer and will be one for the future to come.
Value
5
Written by a customer while visiting Samsung US