Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,693 Reviews)
Rating breakdown 19,693 reviews
5 Stars
16,967
4 Stars
2,126
3 Stars
358
2 Stars
112
1 Star
130
86%of customers recommend this product.
(
826 out of
966)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Karthik
Expertise:Expert
Verified Purchase:Yes
I upgraded from 3+ year old S22 ultra to S25 ultra. The battery is terrible. Charge drops to half by noon with very light usage. My old S22 ultra would have more than 70% at noon...Very disappointed...if Samsung does not fix this, my next phone will not a Samsung!
No, I would not recommend this to a friend.
Features
2
Response from Samsung USBy R&R Team, November 4, 2025
Hey Karthik, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important the all day battery life of your device is to you everyday. The intelligent battery of this device is designed to maximize automatically after a short period of usage and adjusting to your consumption habits. If this is not your experience, we have provided a link to a few troubleshooting guides to help you maximize the battery life manually. We have also provided a link to the Samsung Support Team to offer additional options to resolve this matter if it continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a step above every other phone I've!
on November 4, 2025
Posted by: Love2usemyphone
[This review was collected as part of a promotion.] The new Galaxy AI they are putting on phones now makes alot of tasks so much easier. It has really changed the game as far as how I use my phone.
Value
5
Response from Samsung USBy R&R Team, November 4, 2025
Hello Love2usemyphone, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device to be such game changer, and that you are finding so many uses for the enhanced features of Galaxy AI. We hope you'll reach out to us again in the future if you ever have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from McAlisterville, Pa
Expertise:Intermediate
Verified Purchase:Yes
The service was quick and the promotion price was awesome.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on November 17, 2025
Posted by: Bigdee
[This review was collected as part of a promotion.] Got phone for my wife and could not ask for a better phone she loves it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Previous was better
on November 19, 2025
Posted by: Starting
[This review was collected as part of a promotion.] So this model has given me many issues first and most frustrating has been the drop of signal both internet and phone signal. That even when I requested a new one they asked me why after I told them all it did. Preferred my 22 Ultra that I could switch between 4g and 5g. This model does not have the option. But the most annoying one is the removal of the Bluetooth on the S-pen if I had know that before I upgrade I would have gotten the 24. Hopefully this second try with the S25 Ultra will work out but I'm already seeing the drop in internet connection thru cellular. Fix those issue maybe we can talk better.
Value
2
Response from Samsung USBy R&R Team, November 20, 2025
Hi there Starting, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the reliable connection of your device to your Wi-Fi and carrier are to you every day, and we would love to assist you in troubleshooting this experience. We have provided links to guides to assist you at your convenience. We have also shared a link to an article to help you integrate the redesigned S Pen features in to your usage. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this thing.
on November 23, 2025
Posted by: SoC497
[This review was collected as part of a promotion.] I just got this phone as a replacement for my S22. It is so much faster! Loading apps happens in a fraction of the time. I can game with it. (Fortnite loads and plays better than my PS4)
The Galaxy AI is fantastic for translation and I will be using it to help me learn a new language.
The Galaxy AI is fantastic for translation and I will be using it to help me learn a new language.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The lightest phone i have ever used
on November 27, 2025
Posted by: namphuong2409
[This review was collected as part of a promotion.] I have used Samsung phones before but this Galaxy S25 Ultra is the one I have used before...from Galaxy S (i9003) to S25 Ultra now.. integrates many improvements in camera and AI applications.. allows editing like deleting unnecessary images easily.. this is the feature I use the most
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ease of use
on November 28, 2025
Posted by: JESSEIKA
[This review was collected as part of a promotion.] This phone was so easy to use right out of the box. "Galaxy AI" was confusing at first, but now it's amazing. "Galaxy AI" also auto updates and is constantly evolving for the better. Every thing, including my S22 Ultra settings, paired effortlessly and wireless. Will enjoy Samsung products exclusively.
Value
5
Written by a customer while visiting Samsung US