Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,131 Reviews)
Rating breakdown 20,131 reviews
5 Stars
17,274
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,102 out of
1,278)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Omar
Expertise:Expert
Verified Purchase:Yes
The spen doesnt connect on the bluetooth when want to make wirless picture.
Written by a customer while visiting Samsung US
Posted by: BeautiGoddess
from Honolulu
Expertise:Intermediate
Verified Purchase:Yes
I missed having my SPen. So happy with my new 25S Ultra. Battery life is amazing. Even the sound quality from phone speakers is pretty great. My car computer died so I've been cranking my tunes directly from the phone. Of course picture quality is beautiful. As always, Samsung. I've been a Samsung user since I got off my Blackberry all those years ago. I'm still happy with their devices!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from north Dakota
Expertise:Expert
Verified Purchase:Yes
camara is not effective, volume very low. galaxy note 10 has a better version
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 12, 2026
Hi there Doflynn S Boakai, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustraing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features for the best photos and videos possible. We have also shared a link to an article if you believe the speaker is not operating as inteded or you are interested in additional audio settings. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Ehab
from Minnesota
Verified Purchase:Yes
Very fast strong phone ,many amazing features.
I love it
I love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 28, 2026
Hi there Ehab, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how much you love your phone, and that you are finding it to operate quickly with so many amazing features. Please, reach out to us again in the future if you ever have questions about your device, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
wish it had auto spell corect and prdective tezxt
on January 23, 2026
Posted by: Oscay33
from ill
Verified Purchase:Yes
the fasetest ands most reliable of all tghe galazy s phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 26, 2026
Hey Oscay33, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the usage and capabilities of your device. We have provided a link to the complete manual to help you best align the settings to your preferences, including different keyboard settings. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Peter
Verified Purchase:Yes
The S25 ultra Opens app and moves the entire menu.
Response from Samsung USBy R&R Team, February 6, 2026
Hello Peter, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the usage of your device is to you every day, and how frustrating it can be when your phone is not operating as intended. We have provided a link to the Samsung Support Team for your convenience. They can assist you through chat in resolving this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
10/10
on February 9, 2026
Posted by: Beansprout69
The product has withstood many falls but still retains its rugged dexterity. Love it
Response from Samsung USBy R&R Team, February 9, 2026
Hello there Beansprout69, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying your device, and finding it able to keep up so well with your lifestyle. We have provided links to resources to help you discover all of the amazing capabilities of your device, and answer any questions you may have during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Clip
from Pennsylvania
Expertise:Expert
Verified Purchase:Yes
The s25u is a powerful phone with decent battery. I tried the flips for a couple years but came back to ultra for better cameras. I wish they would include a bigger battery or removable battery. Like phone a lot. Decided to update during a recent double rewards promotion.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, February 19, 2026
Hi there Clip, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are finding this device to be such a powerhouse of processing and that you are enjoying the camera quality to capture amazing photos and videos. We have provided links to articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US