Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,693 Reviews)
Rating breakdown 19,693 reviews
5 Stars
16,967
4 Stars
2,126
3 Stars
358
2 Stars
112
1 Star
130
86%of customers recommend this product.
(
826 out of
966)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Download issue
on August 7, 2025
Posted by: Deep
Very slow Very bad I have 40 days now but not good working myself Very bad experience 😕
Response from Samsung USBy R&R Team, August 7, 2025
Hey there Deep, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We know how important your phone is to you every day, and we would love to help you troubleshoot any frustrations you are experiencing with your device. We have provided a link to an article to help you with the speed of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have need for any reason. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
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How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
Customer Rating
5
It's an amazing Phone
on August 9, 2025
Posted by: MoonLover
[This review was collected as part of a promotion.] I bought this phone because I was bored of other brands that gave me the same model over and over again, and I don't regret it at all. I love the software and hardware, and I love the stylus even more, which I can use to take notes and play games on my phone. I also really like the support the Galaxy Ai gives me in my everyday life. For example if I want to include a flower in my selfie, and I just have to give the instruction, and the Ai places it where I want it. Or I hace a doubt from any topic and the Ai help me. I also love that it's very comfortable in my hands, and the photos I take always turn out well. I can even take photos of the moon that I can upload to my social media. It's a great phone to start with if you've never tried it, and I won't switch again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features helpful with jobsite task
on August 11, 2025
Posted by: LLCONTRACTORS
[This review was collected as part of a promotion.] Ai is helpful in many ways I use my phone for work as well as personal i will continue to recommend this product to others
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A fantastic all around device for my mobile needs
on August 11, 2025
Posted by: GothamGorilla
[This review was collected as part of a promotion.] I really wated the S25 Ultra because of itts premium design and vibrant QHD+ Dynamic AMOLED 2X display. Powered by the new Snapdragon 8 Elite for Galaxy and 12GB of RAM, it delivers flawlessly fast performance. The advanced camera system, led by a 200MP main sensor, captures breathtaking photos and videos, while the integrated Galaxy AI features redefine mobile interaction. With its S Pen functionality and powerful battery, the S25 Ultra is the benchmark for flagship smartphones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Getting use to it
on August 11, 2025
Posted by: Vampire5152
[This review was collected as part of a promotion.] Don't like the fact that I have to download everything all over. Don't know if that's the phone or the transfer.
Value
3
Response from Samsung USBy R&R Team, August 12, 2025
Hi there Vampire5152, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can take time to adjust to the changed and enhanced settings and features. We have provided a link to the full device manual to assist you further in aligning the settings to your preferences, and discovering the new features of Galaxy AI. We have also shared a link to the Samsung Support Team if you prefer direct assistance through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s25 ultra always will be the best
on August 11, 2025
Posted by: Martin1124
[This review was collected as part of a promotion.] The best mobile phone that could ever exist, without a doubt Galaxy is and always will be the best and most reliable option.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best you can have!
on August 17, 2025
Posted by: alim786
[This review was collected as part of a promotion.] My Samsung Galaxy S25 Ultra honestly feels like more than just a phone—it’s like having a little helper with me all the time. The AI makes daily life so much easier, especially when I’m driving. I can call someone, start navigation, or play music just by using my voice, without touching the screen or getting distracted. It even lets me know when I’m running late by checking traffic and giving me a realistic arrival time, which helps me stay calm and on top of things. Another feature I absolutely love is screen share paired with the AI. I can mirror my phone to a bigger screen when I need to show something, but what makes it amazing is how I can ask the AI to explain things step by step. Whether I’m figuring out settings or learning something new, it feels like having a patient teacher with me. The S Pen is also one of my favorite parts of this phone. I use it to jot down quick notes, but more importantly, I use it to doodle and color, which helps me ease my anxiety. It’s smooth, precise, and feels natural to write with. And then there are the editing tools—they’re truly extraordinary. Erasing objects from photos, stabilizing shaky videos, or remastering pictures takes only seconds, and the results look professional. Altogether, the S25 Ultra makes my life safer, calmer, and more creative.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love your phones
on August 18, 2025
Posted by: Jswim77
[This review was collected as part of a promotion.] I got this phone mainly for the photos you can take. It can zoom up to 100%. You got to have a very sturdy hand. I got it too for the s-pen, which I don't really use. Anytime I'm not sure or want to look things up I use Google. But to expand it more, I use AI mode. This way it is explains a lot more. I don't understand a lot of stuff so I look stuff up a lot. It really help for people with disabilities too. I use my phone for everything. My handwriting is not good anymore so I use note app. Now if having doctor's appointments paperwork could be PDFs that would help. Because I hate feeling stuff out by hand. In my hand writing is really sloppy and they can't read it. I just love your phones. Save me a lot of grief too.
Value
5
Written by a customer while visiting Samsung US