Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,903 Reviews)
Rating breakdown 28,903 reviews
5 Stars
24,770
4 Stars
3,231
3 Stars
558
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great Phone
on August 17, 2026
Posted by: BigFine
[This review was collected as part of a promotion.] Works great is a lot of phone!! I'm still finding new and exciting features. So nice, so quality. Really beats all others and I used to use other brands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on August 17, 2026
Posted by: GGibson
[This review was collected as part of a promotion.] Like many people, I enjoy taking photos. The Samsung S 25 Ultra is an easy to use professional grade camera that is also a phone. Lots of great moments have been captured by this phone and the pictures look great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung User for Life
on August 17, 2026
Posted by: KLH3060
[This review was collected as part of a promotion.] I use the AI features to enhance my photos, voice commands search and daily / weekly reminders, and immediate translation of dialog. I am glad I chose to upgrade to the S25 Ultra. I have a galaxy watch and Samsung earbuds, I will continue to be a Samsung user for life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Very Dissatisfied
on August 17, 2026
Posted by: Usetolovesamsung
[This review was collected as part of a promotion.] I chose to upgrade from the s21 and what a mistake. I go into disconnected status any time I leave wi-fi. Which means unable to stream sites or use navigation apps like waze. Very sorry I spent a lot of money for a worse experience than the s21.
Value
3
Response from Samsung USBy R&R Team, August 20, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how important the seamless connection of your device is to you every day. We have provided a link to an article to help you troubleshoot this experience at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great Screen and Camera
on August 17, 2026
Posted by: SamsungUltra25goldie3021
[This review was collected as part of a promotion.] I chose the Samsung S25 Ultra because I love when I stream shows or games it's very clear. I love to listen to music on my Samsung Buds and when I workout my watch syncs with everything. The last 5 to 7 years I only been with Samsung devices and I have not had any problems. I love how I can do multiple things on one device. I will probably be upgrading to the new Ultra as well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Phone has great features
on August 17, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I chose the s25 ultra for the camera features I have 6 kids and love capturing moments plus screen is nice helps keep my little ones entertained while I am talking at doctor appointments
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone.
on August 17, 2026
Posted by: Lunarcat
[This review was collected as part of a promotion.] Samsung has been the phone that I choose to use. One of the best brands out there. And this phone is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything you need right in your hand
on August 17, 2026
Posted by: Decon12
[This review was collected as part of a promotion.] I have always used andriod for years i would just get the cheapest one until i really needed a phone for work. I choose to get i to samsung S teir and the what it can do compared to the old one i was hooked games movies the speed was all game changer for me. i knew once i could get a new one i was going all in and got the s 25 ultra and after a year i still finding new things this device can do. like im able to read lables on pallets 30 feet in the air with the camera and read whats inside with how far the camera can zoom in. The new AI update i found it can awnser the phone and see who it is lets me know so no more spam calls. asking the AI anything and it will guide me to pretty much anything links videos ect. I mean i have streamed my games off my computer so i could lay down and play games. cant wait to find the next thing this phone can do that i had no clue about.
Value
5
Written by a customer while visiting Samsung US