Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,681 Reviews)
Rating breakdown 19,681 reviews
5 Stars
16,960
4 Stars
2,123
3 Stars
357
2 Stars
112
1 Star
129
86%of customers recommend this product.
(
818 out of
956)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
I love this product has great features
on June 13, 2025
Posted by: Candieapple78
[This review was collected as part of a promotion.] I love everything about the phone except for it doesn't have a flashlight.
Value
4
Written by a customer while visiting Samsung US
Posted by: Edison
from Queens New York
Expertise:Expert
Verified Purchase:Yes
I can not write o read messages or internet while in a call
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy R&R Team, June 16, 2025
Hi there Edison, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific functionality with your device is to you. We have provided a link to the full device manual to help you with your call settings and being able to multi-task. We have also shared a link to the Samsung Support Team if you believe your phone is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the best one out
on June 16, 2025
Posted by: Aceboogie
[This review was collected as part of a promotion.] Galaxy AI is unbelievable, I use my the daily briefing religiously. The new widgets are so convenient
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on June 16, 2025
Posted by: Dude07
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is nothing short of a powerhouse, fusing cutting-edge technology with elegant design. From the moment you pick it up, the premium build and ultra-slim profile exude sophistication. But it’s what lies beneath the surface that truly sets this flagship apart.
Performance is lightning-fast thanks to the latest Exynos and Snapdragon chips (region-dependent), backed by up to 16GB of RAM. Whether you’re gaming, multitasking, or editing videos, the S25 Ultra handles it all effortlessly.
Its 6.9-inch Dynamic AMOLED 3X display is a visual feast—crisp, vibrant, and smoother than ever with a 144Hz refresh rate. Watching content or scrolling through your feed feels downright luxurious.
Where the Galaxy S25 Ultra really shines is in its camera system. The quad-lens setup features a 200MP main sensor that captures unreal detail, even in low light. The 100x Space Zoom has been refined for clearer long-range shots, while AI enhancements make photography almost foolproof.
Battery life is impressive, often stretching into the second day on a full charge, and the new Super Fast Charging 3.0 gets you back to 100% in under 30 minutes. Plus, the AI-driven power management is smarter than ever.
With improved S Pen latency, on-device AI features, and seamless integration with the Galaxy ecosystem, the S25 Ultra is more than just a smartphone—it’s an experience. It’s ideal for power users, creators, and anyone who refuses to compromise.
Performance is lightning-fast thanks to the latest Exynos and Snapdragon chips (region-dependent), backed by up to 16GB of RAM. Whether you’re gaming, multitasking, or editing videos, the S25 Ultra handles it all effortlessly.
Its 6.9-inch Dynamic AMOLED 3X display is a visual feast—crisp, vibrant, and smoother than ever with a 144Hz refresh rate. Watching content or scrolling through your feed feels downright luxurious.
Where the Galaxy S25 Ultra really shines is in its camera system. The quad-lens setup features a 200MP main sensor that captures unreal detail, even in low light. The 100x Space Zoom has been refined for clearer long-range shots, while AI enhancements make photography almost foolproof.
Battery life is impressive, often stretching into the second day on a full charge, and the new Super Fast Charging 3.0 gets you back to 100% in under 30 minutes. Plus, the AI-driven power management is smarter than ever.
With improved S Pen latency, on-device AI features, and seamless integration with the Galaxy ecosystem, the S25 Ultra is more than just a smartphone—it’s an experience. It’s ideal for power users, creators, and anyone who refuses to compromise.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Sad the direction phones are going
on June 17, 2025
Posted by: LeviDivetts
[This review was collected as part of a promotion.] Running out of storage is the biggest issue, and when you dont have reception in rural communities, getting files from the cloud isn't an option. You also cannot edit videos stored on the cloud, so why make the phone have all these 8k video editing tools when you can't store many of the files to edit. Bring back expandable sd. Also, not every device is bluetooth, the 3.5mm headphone jack was nice to have. How much more does it cost to include the IR blaster? You assume everyone is using new tech and require bluetooth stereos, but dont think the ability to use the phone as a remote is needed? Out of touch with the true functions that would make the phone great, and instead give us the same phone every year with new lipstick. Galaxy AI is an advertisement ploy. There are so many AI platforms out there, Noone will use the galaxy AI. Stop spending the R&D money on that, and put it towards an expandable SD and 3.5mm jack.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Could be better imo
on June 18, 2025
Posted by: Lowcha
[This review was collected as part of a promotion.] Bixby doesn't work half the time the uh tap to pay's. I'm very frustrating and the native refresh rate is not as smooth as iphones, nor is the touch feedback.
Value
4
Written by a customer while visiting Samsung US
Posted by: Abe T
from Orange, CA
Expertise:Expert
Verified Purchase:Yes
My S23 Ultra was much better performing during low light for photos and video. The design for the phone is good but performance is massively underwhelming. I got to be honest, I should have waited for the S26 Ultra maybe. I wanted to like this phone too.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, June 23, 2025
Hi there Abe T, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations. We have provided a link to an article to help you adjustl the settings and features of your camera to capture those stunning night photos you are seeking. We have also shared a link to the Samsung Support Teamt o offer additional assistance if this continues, or you have any further frustrations you are experiencing. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone, I just love it
on June 21, 2025
Posted by: Zai0304
[This review was collected as part of a promotion.] I've been with this brand since Samsung S9, upgrading every year so I can use the amazing features it brings with each upgrade and will continue to do so. Thank you for the hard work you guys do to make customers happy.
Value
5
Written by a customer while visiting Samsung US