Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,129 Reviews)
Rating breakdown 20,129 reviews
5 Stars
17,272
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,099 out of
1,275)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Be careful
on December 18, 2025
Posted by: Love
Bad design compared to Note 9 I had for 7 years. The time and battery prompt you need a magnifier to read. Several steps that were just 1 are now 2 or 3, backwards tech i feel. Should have done better.
Response from Samsung USBy R&R Team, December 18, 2025
Hey Love, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a bit of a learning curve as the shortcuts and other features have been changed. We have provided a link to the complete manual to help you with these features that may be causing frustration, align the settings to your preferences, and discover the full capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
problems with Updates
on February 21, 2025
Posted by: Belle
I have had update problems. I want my old Note 10 back.
Response from Samsung USBy R&R Team, February 24, 2025
Hi Belle, we appreciate you sharing your experience with your Samsung Galaxy S25 Ultra with us. We completely understand how important the software and security updates are to ensure you have the most up to date features and feel confident in the security. We have provided a link to the Samsung Support Team to help you troubleshoot and resolve this experience with updates you have available on your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 14, 2025
Posted by: Aali102
[This review was collected as part of a promotion.] Upgraded from an s23 ultra. Way better screen faster phone. if you have any phone older than the s24 and you're thinking of upgrading don't hesitate go for it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, very few issues and overall best.
on March 28, 2025
Posted by: Andromeda
[This review was collected as part of a promotion.] The Galaxy S25 Ultra has been incredible to have and I truely do believe it is the best phone in the american market at the moment. That said it isn't perfect. My least favorite part of this phone are the infinitely useless and annoying AI features that are a pain to disable. The AI features have no real life use and are sometimes even inconvenient, like gemini which can't perform simple tasks that the google assistant can. The second criticism I have for this phone is that I have to download 6 extra apps to unlock the full customization abilities of the device and even then it lacks some simple customizations like the fingerprint animation on the AOD. The third and last criticism I have for it, although small is that samsung dex is no longer supported on a pc, which was my only way of using dex. Although I just stated 3 shortcomings of the Galaxy S25 Ultra, it is still the most complete phone I have ever used. And I wouldn't give it up for any other phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Be careful with this purchase.
on March 30, 2025
Posted by: Chinadoll
This device has shutdown on me at least 75 times, it has went back to factory reset 8 times, it runs very hot to the touch when charging. I can smell an odd smell coming from it. I simply can't trust that this device won't catch fire, so I don't use it at all. These are some of the things that Samsung doesn't warn the consumers about. All of this money paid out for a phone that can cause bodily harm to someone. Be careful with this device.
Response from Samsung USBy R&R Team, March 31, 2025
Hi there Chinadoll, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day, and how frustrating it can be when you are unable to use your new device with comfort. We would love to help you resolve this matter, and have provided a link to an article to help you with the temperature. We have also provided a link to the Samsung Support Team and warranty information for your device to help you work towards a resolution as you convenience. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 27, 2025
Posted by: RLV TECH USA
Best samsung ever amazing phone, I have had S21 s22 S23 S24 ultra
Response from Samsung USBy R&R Team, April 29, 2025
Hi there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how amazing you find this phone, and are finding it the best you've ever had. We hope you'll reach out to us again in the future any time you have questions or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from California
Expertise:Expert
Verified Purchase:Yes
Totally high cost, Camera is completely grainy. My 5.5yr old Pixel even today gives high grade photos.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 14, 2025
Hi there Lavs, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you capture the best possible photos and videos with your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Written by a customer while visiting Samsung US
Posted by: Krishna
from Sterling Heights, MI
Expertise:Expert
Verified Purchase:Yes
I've been a loyal Samsung user since 15 years but of late Samsung has been releasing subpar products with zero innovation. The battery life is poor, doesn't even last me a whole day and the camera is terrible feels like it's 5 years behind the competition. This upgrade was just a waste of money for me
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, December 1, 2025
Hey Krishna, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not meeting your expectations. We have provided troubleshooting guides to help you maximize the battery life and capture the best possible photos and videos with your phone. We have also shared a link to the Samsung Support Team to offer additional assistance if this frustration continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US