Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,127 Reviews)
Rating breakdown 20,127 reviews
5 Stars
17,271
4 Stars
2,183
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,099 out of
1,275)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great phone
on November 29, 2025
Posted by: Massilb
[This review was collected as part of a promotion.] The Galaxy AI is very responsive and the phone is fast as heck.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product is a complete game changer
on December 7, 2025
Posted by: Thren0dy
[This review was collected as part of a promotion.] This phone has truly been exceptional. While some may find the price to be on the higher side, it certainly delivers excellent value. The battery life is impressive, and the camera quality is, in my opinion, the finest I've encountered on a smartphone. The integrated Galaxy AI features have also proven to be remarkably helpful, and the level of customization available with this device is unparalleled in my experience. I would wholeheartedly recommend it to individuals seeking a worthwhile investment in a high-quality phone that promises lasting performance.
Value
5
Written by a customer while visiting Samsung US
Posted by: BigHunch_69
Expertise:Expert
Verified Purchase:Yes
GO FOR IT!! This phone is amazing, its very smooth and the qualities are great. Got mine brand new as expect not a scratch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone but for me battery sucks, light user
on December 23, 2025
Posted by: nick
from usa
Expertise:Expert
This phone is incredibly well-designed, but I’m puzzled by its poor battery life. While other reviewers claim it lasts longer, mine doesn’t, even though I’m a very light user.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Done with samsung
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Lost several files and pictures during setup. Then trade in was denied. This is my last samsung item and want to return this over expensive phone
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided a link to the Samsung Support Team to assist you with the pictures and files that were lost during your transfer from your previous device. They can also assist you with any additional frustrations, and offer any and all options for a resolution. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Ok, but not what I expected for the high price.
on December 28, 2025
Posted by: Rick
from USA
Expertise:Intermediate
Verified Purchase:Yes
As a phone its fine, but there are several things that keep this from being a really useful tool. First, the battery. It's too small for a flagship phone. For a heavy user, it needs to be charged every day and sometimes more than once a day. Annoying.
Second, the UI nees lots of work. There are too many settings, too many options, and not all of them work the way they are supposed to. Maybe they do for engineers, but for the rest of us, not so much.
I can't get rid of the annoying text message floating dot that when used gives a smaller sized text window which is annoying too. Using voice for messages results in lots of mistakes and every time I use punctuation it spells it out instead of putting it in, and the mike has to be started again. Using the pen is not convenient because the writing area is tiny and there are lots of mistakes making it functionally useless. The alarm sound still won't change so I am stuck with another annoying sound every morning. There are several other annoying items but this should suffice for a review.
Had I known all this before I would pick a different phone, but now its too late to change it.
My advice is buy a different phone unless you really know how everything works and are willing to put up with things that won't work the way you expect.
No, I would not recommend this to a friend.
Features
3
Performance
3
Value
2
Response from Samsung USBy R&R Team, December 29, 2025
Hey Rick, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know upgrading to a new device can feel overwhelming with all of the different features and capabilities. We have provided a link to the complete manual for your device to help you with the capabilities and aligning the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have questions or your device is not operating as expected. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Lisa
from Ohio
Expertise:Expert
Verified Purchase:Yes
The camera worked better in my S21FE I bought this phone because when I researched it said the S25Ultra was the best. The lighting is terrible when I tried to take a subdued lighting Pic of a Christmas tree it couldn't catch the ambient light from the tree also everytime a car drove past it cast light movement throughout the frame. Also it won't connect to my Android Auto GPS system! That is very inconvenient!
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 29, 2025
Hi Lisa, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you are excited about a new device, and it is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos for all occasions. We have also shared a link to an article to help you with the Bluetooth connection of your device to your car. We have lastly, provided a link to the Samsung Support Team to assist you further if your frustrations continue with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Adam
Verified Purchase:Yes
I'm coming from a OnePlus 13 to Samsung and I have to admit I was a little skeptical because I have had OnePlus products for years and I really enjoyed them but with this 25 Ultra, although it's taking some time to get used to the different features, I am absolutely loving this phone!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 30, 2025
Hi there Adam, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that your transition from a different operating system and manufacturer has been seamless and exciting for you as explore all of the amazing features of your device. We have shared a link to the full manual for your device as a great companion for your exploration. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US