Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,677 Reviews)
Rating breakdown 19,677 reviews
5 Stars
16,957
4 Stars
2,122
3 Stars
357
2 Stars
112
1 Star
129
86%of customers recommend this product.
(
814 out of
952)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Not at all what I expected, and not in a good way.
on December 14, 2025
Posted by: Just me
Expertise:Intermediate
Dropped the phone while in a "drop rated" case and the entire back glass shattered. Things don't function the same way they did on my S24 Ultra. Quickshare keeps saying it can't find devices sitting right next to it. Scrolling screenshots cut things out. Location services are a joke. I have cleared caches, restarted, uninstalled and reinstalled just about everything and none of it gets better.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 15, 2025
Hey Just me, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to the Samsung Support Team and your warranty information to help you resolve your frustrations, and have the best possible experience with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It gets everything that matters right
on February 10, 2025
Posted by: Rassau
[This review was collected as part of a promotion.] I actually like the new physical design a lot more than I thought I would. The slight reduction in size and noticeable weight reduction make it much more manageable in the hand, and makes overall usability so much better than previous ultras. I really like the Galaxy AI features it provides too. They're actually genuinely useful tools. I especially enjoy the Now Brief giving me info on my calendar, weather, and other suggestions for my day. Its really nice just to get all that info in one place. I really enjoy the SPen, it's really the main reason I got this phone. Taking handwritten notes across samsung notes and calendar have become staples in how I organize my time and information. I personally don't mind the loss of Bluetooth S Pen, but I understand how some might. One UI 7 has been wonderful as well. No complaints whatsoever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on February 14, 2025
Posted by: Tricia
from Council Bluffs
It's fantastic
Gift
For
My boyfriend
Th
Ankle you
Gift
For
My boyfriend
Th
Ankle you
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The AI is AMAZING
on February 16, 2025
Posted by: RunnersOnly
[This review was collected as part of a promotion.] The Real Game changer is the integration of AI in the new S25 Ultra. Not only does this phone feel amazing, it operates and transitions amazingly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am 33
on February 17, 2025
Posted by: Blaze
from Lawrenceburg TN 38464
Expertise:Intermediate
There's deals to help me out ov the hard places. Please do it do it
I would recommend this to a friend!
Features
2
Performance
2
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy 25 ultra
on February 18, 2025
Posted by: Lovemy25ultra
[This review was collected as part of a promotion.] I love my new phone. It is super fast and streaming is awesome. The camera pictures are clear and beautiful. I will be using it alot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What an upgrade to my 8 year old galaxy s8 plus!
on February 19, 2025
Posted by: Dannyboy
[This review was collected as part of a promotion.] I'm not usually the type of person to buy a new phone every year. I got the s8 plus in 2017 & held on to it until now. That's one of the things I love about samsung's galaxy lineup is their longevity of their phones. That's why I chose to get the galaxy s25 ultra with 1tb because it's the best phone money can buy in 2025. Just like my galaxy s8 plus was the best phone in 2017 & lasted over 8 years, im confident that this is the last phone I'll buy for a while. I'm amazed by the features of this new 2025 phone & I still have a lot to learn about it. Overall I've always been pleased with samsung galaxy phones. I hope to keep this one for ever but when it's time, I will stick with samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Camera and speed.
on February 19, 2025
Posted by: Chukster92
[This review was collected as part of a promotion.] s25 ultra brought me back to the Samsung line. Way better camera that's more consistent especially with the 50mp, faster and snappier, feels premium and love the vertical app drawer.
Value
4
Written by a customer while visiting Samsung US