Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,676 Reviews)
Rating breakdown 19,676 reviews
5 Stars
16,957
4 Stars
2,122
3 Stars
357
2 Stars
112
1 Star
128
86%of customers recommend this product.
(
814 out of
952)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Good, but not ULTRA
on May 17, 2025
Posted by: Vish
Expertise:Expert
Everything's good except the bluetooth spen. HUGE DISSAPOINTMENT, I used that too often in s24 ultra
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, May 19, 2025
Hi there Vish, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the enhanced capabilities of your device. We understand how important specific features of your accessories are including the S Pen. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also shared a link to the full device manual that will highlight the hand gestures and voice commands you can also use with your camera. We have lastly, provided a link to the Samsung Support Team to offer additional assistance or answer any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
First Square Body Samsung, surprisingly a winner
on May 9, 2025
Posted by: amznrona
from Green Cove Springs, FL
Expertise:Expert
I have been a big fan of the Galaxy line since the Note 8. Many things have changed and almost always in a good way. I wasn't sure about the S25 Ultra with being the first more square model vs rounded edge but I gotta say it's GREAT. The feeling of it in the hand feels so much more natural. Look if you get an ultra you know you are going for performance and quality of the highest tier. The camera is amazing, the speed is "ultra" fast ;), the pen is more secure in the phone and feels natural to use and smooth. Overall I am glad I upraged to the S25 from my S22 ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, May 14, 2025
Hey Amznrona, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the upgrades to this device, and that you are finding it comfortable to hold as well as stylish. Please reach out to us again in the future any time you have questions or would like to provide additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Lousy software
on May 2, 2025
Posted by: Sully
I don't want the newest update. 2 of my family members got it and it changed everything on their phones. I used to write software, so I know it isn't necessary.
Response from Samsung USBy R&R Team, May 6, 2025
Hi there Sully, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the software can cause distress as you have to readjust the usage of your device. Software updates are crucial not only for the changes made to the user interface, but also help ensure your device is safe and secure. We have provided a link to the Samsung Support Team if you would like to discuss this update further, or have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy
on February 7, 2025
Posted by: Gav080
from Florida
Honestly don't buy this phone . I upgraded from s 24 ultra. I think my older phone and this phone there is difference. Worst phone upgrade. If Samsung do the same next . This company will doomed
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
1
Response from Samsung USBy R&R Team, February 7, 2025
Hi there Gav080, thank you for taking time out of your day to share your thoughts about your new Samsung Galaxy S25 Ultra with us. Your feedback is invaluable to us as we continue to provide the best possible experience to our customers with their chosen device. We hope you are enjoying the lighter design that has been slimmed down, and the larger display size. We have provided a few links below to help you with the features of your new device including the changes to the S Pen functionality, camera, and full device manual. We have also provided a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Fox S
from Texas
Expertise:Expert
Verified Purchase:Yes
The camera zooming is trash. The s pen doesn't have Bluetooth so its trash. This phone is literally trash. I hate it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 3, 2025
Hey there Fox S, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not aligning to your expectations in functionality. We have provided links to articles to help you with the camera features, and redesigned S Pen capabilities. We have also provided a link to the complete manual to help you with the hand gestures and voice commands you can use with your device. Lastly, we have shared a link to the Samsung Support Team if you believe your device isn't operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
trash
on May 8, 2025
Posted by: kel1239
samsung phone requires a pin after reset...???????
Response from Samsung USBy R&R Team, May 8, 2025
Hey Kel1239, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations. We have provided a link below to the Samsung Support Team for your convenience. They can work with you one on one to troubleshoot and resolve this frustration with your reset. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely low quality with extremely high prices
on October 7, 2025
Posted by: Thiraviam
from San Francisco, California
Expertise:Expert
Verified Purchase:Yes
Price is too much but lacking in value. Particularly unlocking via finger and face recognition is too bad. At low light face recignition does not work. Cheap quality at extremely high price. Samsung company should atleast check iphones and see how to improve things.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, October 8, 2025
Hi there Thiraviam, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important specific features of your device are to you every day, and we would love nothing more than to assist you in resolving your frustrations. We have provided links to articles to help you with the fingerprint reader and facial recognition you mention with your device. We have also shared a link to the complete manual to help you with additional features and settings with your device. Lastly, we have provided a link to the Samsung Support Team to offer additional troubleshooting if your frustrations continue with your phone. Thank you for being a Samsung customer. -Elizabeth\nSamsung phone is not recognizing fingerprints\nhttps://www.samsung.com/us/support/troubleshooting/TSG01200322/\nUse Facial recognition security on a Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS00062630/\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Bad worst that s21
on July 31, 2025
Posted by: Tu madre
Expertise:Expert
Useless and confusing settings for notifications for applications, bluetooth settings aswell .You samsumg made everything more complicated and stupid from my s21 I had
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 31, 2025
Hi there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device with changes to the operating system can come with a learning curve that can cause frustration as you align the settings to your preferences. We have provided a link to the complete manual for your device to assist you at your convenience. We have also shared a link to the Samsung Support Team if you prefer assistance directly through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US