Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,126 Reviews)
Rating breakdown 20,126 reviews
5 Stars
17,271
4 Stars
2,182
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,098 out of
1,274)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Heena
from Seattle
Expertise:Intermediate
Verified Purchase:Yes
Battery discharge very fast and charging take lot of time
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, December 1, 2025
Hey Heena, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the lasting battery life of your device is to you every day. This intelligent battery should maximize automatically after a period of usage, and adjusting to your consumption habits. If this is not your experience, we have provided links to a few troubleshooting guides to help you maximize the battery life. We have also provided a link to the Samsung Support Team to assist you if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
5
A Game Changer In My Daily Routine
on December 7, 2025
Posted by: Setrakusra
[This review was collected as part of a promotion.] Switching to the Galaxy S25 Ultra has genuinely elevated my day-to-day life more than I expected. The first thing I noticed was the incredible display—bright, smooth, and easy on the eyes—which makes everything from checking emails to watching videos feel more enjoyable. The improved battery life has been a huge relief as well; I can get through a full day of work, errands, and streaming without worrying about finding a charger.
The new camera system has probably made the biggest impact. I’ve found myself taking more photos and videos because it captures moments so effortlessly, even in tricky lighting. It’s become my go-to device for everything—from quick snapshots to more polished shots for social media.
Performance-wise, it’s fast, responsive, and handles multitasking like a champ. Whether I’m navigating between apps or using productivity tools for work, the S25 Ultra keeps everything running smoothly. Even small things—like the improved S-Pen features and smarter AI tools—have made staying organized and getting things done feel easier and more intuitive.
Overall, the Galaxy S25 Ultra hasn’t just been an upgrade; it’s streamlined my routine, boosted my productivity, and made everyday tasks more enjoyable. Highly recommended.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from St Louis, MO
Expertise:Intermediate
Verified Purchase:Yes
I purchased this because my inside screen messed up after 45 days on my Galaxy Fold 7 and I didn't want to mess with it so I saw a Black Friday sale and grabbed a 512Gig S25 Ultra and love it!. I previously have had every generation of Ultras from the S23 back to all the Note series and this one doesn't disappoint. I love the fact that it's unlocked and I can join the Beta program. Don't hesitate to get one of these if the price is right because it's an amazing phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ryan
from Omaha, NE
Expertise:Expert
Verified Purchase:Yes
The phone works great! I would recommend to anyone else.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
A Swing and a MISS...
on January 3, 2026
Posted by: Charlie
from Virginia Beach, Va
Expertise:Intermediate
I purchased 2 - S25 Ultra, so I get 2 reviews.
I dropped down yet another star on this review and here is why:
Samsung is in such a hurry to pump these out, their quality control is at best sub-par.
I've purchased 2 brand new s25 Ultra (me and wife) and that I can't use the "Hey Google" feature (regardless of Google or Gemini) it does not pick it up by verbal command.
If I have to press the side button to get it to wake up, the whole hands-free approach is just a wash.
Brand new... the price of these phone should suggest PERFECTION. However, it's okay if you only forsake a given % of customers, all else is fine.
So tired of paying premium and getting used quality.
This is why 1 star on this review, 2 stars on the other.
Samsung, step it up. It's only your name your shoving in the mud.
And please, it's a KNOWN problem and yet, no patch, no fix...Just "deal with it."
I don't need to ask a forum, we all know those of us that have the junk phones, we already know. No fix. No patch. Resetting does not work.
I dropped down yet another star on this review and here is why:
Samsung is in such a hurry to pump these out, their quality control is at best sub-par.
I've purchased 2 brand new s25 Ultra (me and wife) and that I can't use the "Hey Google" feature (regardless of Google or Gemini) it does not pick it up by verbal command.
If I have to press the side button to get it to wake up, the whole hands-free approach is just a wash.
Brand new... the price of these phone should suggest PERFECTION. However, it's okay if you only forsake a given % of customers, all else is fine.
So tired of paying premium and getting used quality.
This is why 1 star on this review, 2 stars on the other.
Samsung, step it up. It's only your name your shoving in the mud.
And please, it's a KNOWN problem and yet, no patch, no fix...Just "deal with it."
I don't need to ask a forum, we all know those of us that have the junk phones, we already know. No fix. No patch. Resetting does not work.
SAVE YOUR MONEY!!!....do not waste on this model. S25 ultra is sub-par.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, January 5, 2026
Hey Charlie, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you have a new device that is not meeting your expectations in functionality. We have provided links to resources to help you with the different capabilities of your device, and ways to resolve your frustrations with Gemini. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Step29414
from Charleston SC
Expertise:Beginner
Verified Purchase:Yes
I don't like the Google message that does not have a shortcut. Battery dies fast.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, January 5, 2026
Hi there Step29414, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can cause frustration as you adjust to the changes that have been made to the operating system from your previous device. We have provided links to the complete manual for your device, and to the Samsung Support Team to assist you in aligning the settings to your preferences, and answering any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Happy customer
from Westchester, NY
Expertise:Intermediate
Verified Purchase:Yes
Great cell phone, faithful Samsung galaxy customer
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 9, 2026
Hey Happy customer, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are finding your device to be so great for you every day. We have provided links to resources to help you maximize your experiece and discover all of the amazing features, as well as answer any questions you may during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Camera's are absolutely amazing 👏
on February 9, 2026
Posted by: Nate
from Rapid City, SD
Expertise:Expert
Recomend getting the S25 Ultra it's a great phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 9, 2026
Hi there Nate, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the camera of your device, as well as the overall usage. We have provided a link to the complete manual to help you with additional capabilities like Galaxy AI, that can further enhance your experience with your camera. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US