Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,675 Reviews)
Rating breakdown 19,675 reviews
5 Stars
16,956
4 Stars
2,122
3 Stars
357
2 Stars
112
1 Star
128
85%of customers recommend this product.
(
813 out of
951)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Good phone with one big draw back
on February 28, 2025
Posted by: WhatsGoodGalaxy
[This review was collected as part of a promotion.] Ove the S25 Ultra! Samsung knocks it out of the park again with the most powerful processor, great camera, beautiful screen and elegant build. Big disappointment lies in the loss of the Bluetooth S-Pen however. As someone who used it for remote photo shutter and controling media from a distance, Im massively upset over the loss. Here's to hoping it's brought back with the next Gen.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung yet
on March 3, 2025
Posted by: 321boss
[This review was collected as part of a promotion.] The screen is amazing. The processor is ultrafast. Excellent for gaming too. I upgraded from an s22 ultra and can't believe the difference this is the phone to have.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth, less stutter and PC LIKE 👍
on March 6, 2025
Posted by: iiiii555iiiii
[This review was collected as part of a promotion.] Yes seamless access across apps. General navigation easy to understand and able to access settings and configurations with ease due to improvised layout.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra is amazing!
on March 25, 2025
Posted by: Lkn4sale
[This review was collected as part of a promotion.] Seamless action across the numerous apps. The AI assisted programs can draw a picture from your description. You can also carry on a conversation with AI. I am quite surprised and blown away from what AI can create.The Samsung S 25 Ultra is super easy to navigate. Anyone that purchases the Samsung S25 Ultra will not be displeased.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Is everything you want from a big screen to sound.
on June 21, 2025
Posted by: Rmod151
[This review was collected as part of a promotion.] The phone is great in size. It has a huge screen for watching videos and the actual utilization of the phone. The sound is phenomenal and clear. Is very easy to learn and use. I highly recommend this phone for anyone. The AI system in the phone does everything I want the opening certain apps to connecting my Google home and changing things.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Phone sucks!
on June 22, 2025
Posted by: Gs25ultraHatethisphone
Expertise:Expert
This phone sucks! It makes the worst noise along with a bubble sound when it goes off line which it does that ALL the time no matter where your at! I've never had a Samsung galaxy do this before. I even traded the first one in and received a new one and it does the same . Hate it!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, June 23, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended or expected. We have provided a few links to articles to help you with the connection to your carrier and Wi-Fi on your device. We have also provided a link to the Samsung Support Team to offer assistance with this sound you mention hearing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
HORRIBLE PHONE
on June 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This has been my worse purchase yet. I have purchased all new models and this by far has been the worst model.
Value
1
Response from Samsung USBy R&R Team, July 7, 2025
Hey there Christinalagrina, we are grateful to you for your feedback on your Samsung Galaxy S25 Ultra. We know how important your phone is to you every day for a range of tasks, and we would be more than happy to assist you in troubleshooting your frustrations. Without knowing the details of your frustrations, we have provided a link to the Samsung Support Team. These experts can work with you one on one to review all options available to you with your experiences. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
extremely expensive for what it does
on November 8, 2025
Posted by: Sergio22
[This review was collected as part of a promotion.] Galaxy Al is very inaqurite most of the time when asked questions regarding other languages edit of fhotography is very tedius
Value
1
Response from Samsung USBy R&R Team, November 10, 2025
Hey Sergio22, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you, and wanting to feel that it is operating as promised, and you have the best experience possible with your device. We have provided links to the manual for your device to help you with the complete capabilities of your device, and best aligning the settings to your usage needs. We have also provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US