Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,675 Reviews)
Rating breakdown 19,675 reviews
5 Stars
16,956
4 Stars
2,122
3 Stars
357
2 Stars
112
1 Star
128
85%of customers recommend this product.
(
813 out of
951)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great performance
on May 11, 2025
Posted by: Qbn510
from California
Expertise:Intermediate
This phone is as advertised. Very impressive performance and battery life and I live the design and feel.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 13, 2025
Hi there Qbn510, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love that youa re so pleased with the battery life and camera of your device. We hope you'll reach out to us again in the future any time with questions or additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone!
on November 17, 2025
Posted by: PNWborn77
[This review was collected as part of a promotion.] I always get the Galaxy S Ultra series and this is the best one, yet. The Galaxy AI features are ridiculously good. The gaming is amazing. The camera is phenomenal. I highly recommend this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No features as good as my S23 Ultra
on December 5, 2025
Posted by: wolfatdoor
[This review was collected as part of a promotion.] No "Director" on Camera App.
I only use it as a backup and test phone.
And of course, I don't expect anything from this review.
And it now will be a long time before I get another phone.
So just keep the down grading firmware updates coming that will maybe even make my glorified S23 worthless. This could help me decide to go to some other manufacturer.
Value
1
Response from Samsung USBy R&R Team, December 9, 2025
Hi there Wolfatdoor, thank you for your feedback on your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can take time to discover the ways features you have relied upon the past have been changed, and to best align the settings to your preferences. We have provided a link to an article to help you with different camera settings and features. We have also shared a link to the complete manual for your device to help you best align the settings and capabilities to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions or experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Data grabbing JUNK!
on October 30, 2025
Posted by: DoneWithTodaysTech
from Wisconsin
I’m beyond fed up with phones that don’t have removable batteries. We’ve taken massive steps backward. I feel like I’m back in the bag phone era — dragging around a power bank like an umbilical cord just to stay connected. This isn’t convenience; it’s a design disaster. You’ve stripped away user control just to harvest data and force dependence on your ecosystem. I’m done with it. Until you start giving power back to the user — literally and figuratively — I won’t buy another one of these tethered battery-box phones.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 30, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important specific features of a device are to you every day. If you are looking to be able to change the battery of your device on the go rather than using a portable battery pack, the Samsung Galaxy XCover series of devices have this feature, where the battery can be removed and changed. We have shared a link to the Samsung Support Team if you have questions about this specific device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
good
on February 7, 2025
Posted by: david
from Florida
Expertise:Beginner
good phone to buy need 1vtbyt storages Dsmart phone
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad idea.
on December 19, 2025
Posted by: Unhappy costumer
from North Carolina
Expertise:Expert
The S25 Ultra is nothing but an overpriced notepad. After Samsung removing the S pen features it make this new model a useless piece of trash. I don't know what they were thinking removing one of the best features that set the S series phones above the others. This is a huge downgrade from my S23 Ultra. Which the battery lasted 3 times longer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, December 22, 2025
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating and disappointing it can be when you have a device that is not aligning to your expectations. We have provided links to resources to help you integrate the redesigned S Pen features in to your usage, and maximize the battery life of your device. We have also shared a link to the Samsung Support Team and your warranty information if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
4
1 Miss
on February 8, 2025
Posted by: The First Curse
from United States
Expertise:Expert
The Biggest Disappointment is no bluetooth SPen. I purchase phones mainly for the camera and I have a shaking hand. I used it on almost every selfie and when I need to take a picture with no one to shoot it.
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful Display
on February 9, 2025
Posted by: Ryan78keymaster
Very Beautiful Vibrant Screen very good Battery smooth
Written by a customer while visiting Samsung US