Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,673 Reviews)
Rating breakdown 19,673 reviews
5 Stars
16,954
4 Stars
2,122
3 Stars
357
2 Stars
112
1 Star
128
85%of customers recommend this product.
(
811 out of
949)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Awesome phone with an awesome camera system!
on December 5, 2025
Posted by: MikeinLockport Illinois
from Lockport IL
Expertise:Expert
I really like this phone. I have had it for 14 months now and use it for work, phone calls, and taking awesome pics and video. The camera just amazes me. I get such great pics of the moon and objects very far away. Great closeups too! Battery usually lasts me all day with intense usage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy Ultra
on December 7, 2025
Posted by: Dorcella1
[This review was collected as part of a promotion.] I Love My Galaxy S25 Ultra. I Had This Device For About 2 Years. It Soeed zis Fantastic And The Clarity Is Amazing. I Get My Calls And It Blocks All Unwanted Calls As Well. No Problems While Driving (Connects To My Car Without Any Issues). Connects Well To My Watch, But Trying To Figure Out How To Connect It To My Tablet. I Will Probably Have One Of My Nephews Or Cousin's Son-In-Law To Show Me Or Do It For Me (All Are It Techs). Thank For Improving Your Galaxy Phones And Keeping Me Posted. 😊
Dorcella Grate 🥰
Value
5
Written by a customer while visiting Samsung US
Posted by: Bala
from Iowa
Expertise:Intermediate
Verified Purchase:Yes
This is a massive upgrade from the S21 Ultra. The overall performance is excellent, and the lightweight build is a big plus. I really like the square design-it feels modern and comfortable to use. The rear camera is an absolute beast; nothing comes close to it.
The only downside I’ve noticed is the front camera, especially during WhatsApp video calls. The S21 Ultra still performs better in that area, with sharper, higher-resolution selfies and video quality. Aside from this front camera downgrade, I’d rate the phone very highly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Jen S
Expertise:Intermediate
Verified Purchase:Yes
Love the product. Always had the note or version that has a stylus pen. I do miss the curved edges though. Hope thry never get rid of the stylus feature
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, December 19, 2025
Hi there Jen S, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy toh ear that you are finding this a nice upgrade in a device, and that you are pleased with the accessories. We appreciate you preference for the design of future devices, and we hope you'll reach out to us again in the future if you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Major disappointment 😞
on December 1, 2025
Posted by: SeantakesNY
Expertise:Expert
Disappointed. I'm a galaxy user since the S1. Two days ago I purchased this phone in order to upgrade from the 2nd S22Ultra i owned since I cant handle the poor battery on it and to avoid another phone that will bootloop and get the motherboard fried up. When i turned on the S25U I noticed a downgrade in camera. Display. Bluetooth S-pen. The Display colors are dull and grayish even when on vivid and adjusted. It does gets brighter but thats all. The selfie camera is a major disappointment. I look like im wearing makeup and I am a male. It makes me look pale and im non-white person. The quality is below average . The back cameras are better but still it make me look pale. No warmth . It changes my skin tone to white Grey something I cant explain. Video calls are a no no because of how I look. When comparing it to the S22ULTRA its a huge downgrade. It Feels like it relays more on software than hardware with the cameras on this new device. On the positive side. The battery is excellent. I am able to go straight 8 hours of heavy use until it gets to 30%. Even so. I decided to return the device this morning. Before i did that I compared selfie and main cameras on my 3 generations ago without a doubt the S25Ultra had the poorest performance. I went ahead and switched brand which i cannot mention on the review here. I hope they pull it off with the S26ultra. I will be trying it at the store before purchasing anything. Start innovating. Bring back Bluetooth connectivity to the Spen. Bring back punchy beautiful display colors. Better sensors that wont relay on software. Better selfie camera. I want to see my true skin tone not a powedered person. I hope that helps.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 1, 2025
Hi SeantakesNY, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not meeting your expectations in quality. We have some great resources to help you adjust the settings to best align to your preferences. We have provided links to the complete manual to help you with the different display settings, and other capabilities. We have also shared links to articles to help you with the camera settings, and S Pen functionality. We have lastly, shared a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
terrible display vs previous models will return
on January 31, 2025
Posted by: disappointed
Returning the phone! The screen is terrible. Artifacts and glitches in menus; colors are muted, contrast is awful. Went through every option to try and make it tolerable. The vivid slide bar is useless. My s21 with "eye protecton" on has a sharper more vibrant display. Why have a high quality camera when all the pictures look terrible on the screen? I have never been more disappointed in a phone. I have had multiple generations of Samsung phones; unless they do something about the display this will unfortunately be my last.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 7, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your new device is not meeting your expectations in appearance andfunctionality. In your settings if ‘Natural’ is selected in Screen mode, or ‘Eye comfort shield’ or ‘Adaptive color tone’ is enabled in Display settings, you are not able to adjust the ‘Vividness’ option as the ‘Advanced settings’ does not appear on the settings menu. We have provided links to the full device manual to help you further with these features, and to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
1
Samsung
on December 8, 2025
Posted by: DontKnow
Samsung phones are not as good as they used to be by a fair shot. More hype than solid performance.
Response from Samsung USBy R&R Team, December 10, 2025
Hi there DontKnow, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day, and wanting to have the best possible experience every day. We have provided a link to the Samsung Support Team to assist you if you have questions, or believe your device is not operating as intended. We hope you'll reach out to us again in the future if you have additional details you would like to share with us about the features you feel have been changed or removed from you device, or features you would like to see going forward. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Camera sucks!
on May 8, 2025
Posted by: Samm
from carlisle ky
Expertise:Expert
I upgraded from a 22 ultra to the 25 ultra. I did it specifically for the camera... I use the camera for work. While the clarity is insanely good, the pictures are dark. Even on bright days, they are darker than they should be. There is not a fix for this. Also the photos taken in raw are blurry unless your are standing super still which can be tricky with action shots. I took a pic just now used 3 big studio lights and still got a dark result. If I could return this phone I would. Now I am stuck with this phone that I hate and stuck editing all the photos I take. So it actually made my job harder and more time consuming which sucks. I wish I would have got the 24 ultra, also I am not in love with the body style and I rarely use AI. Just bought the phone for the camera and I am dissappointed...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 8, 2025
Hi there Samm, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the photos are for your job every day, and we would love to help you capture the best possible photos and videos. We have provided links below to assist you with this frustration at your convenience. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US