Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,665 Reviews)
Rating breakdown 19,665 reviews
5 Stars
16,948
4 Stars
2,122
3 Stars
357
2 Stars
111
1 Star
127
86%of customers recommend this product.
(
806 out of
942)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Best phone in the market
on March 6, 2025
Posted by: jefflimausa
[This review was collected as part of a promotion.] Simply fantastic. Amazing camera. Light. Slick. Fast. Best phone ever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Pretty good phone.
on March 11, 2025
Posted by: Scarlett10
[This review was collected as part of a promotion.] I'm going to list the things I'm unhappy with first, the flat glass screen... The old curved design was better.
Why is there no SD card support????
We've been asking this for years. This is the model that should have it expendable memory SD slot!
Battery life is okay. I'm having to charge it a couple times a day. I'm not sure if I have to do with reception.
I do stream a lot of Netflix daily.
I upgraded from a Note 10 Plus and this is a big upgrade.
There's about 10 times more settings that need to turn off to make it your own.
including removing apps that have privacy issues.
I don't use the AI features at all.
Cameras is really good.
Why is there no SD card support????
We've been asking this for years. This is the model that should have it expendable memory SD slot!
Battery life is okay. I'm having to charge it a couple times a day. I'm not sure if I have to do with reception.
I do stream a lot of Netflix daily.
I upgraded from a Note 10 Plus and this is a big upgrade.
There's about 10 times more settings that need to turn off to make it your own.
including removing apps that have privacy issues.
I don't use the AI features at all.
Cameras is really good.
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Hi Scarlett10, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the design and appearance of your device will take time to feel natural in your hand and natural during usage. We would love to help you best align the software and settings of your device, and truly love using your new device every day. If you are finding the storage to be insufficient for your usage, we would love to help you expand the storage of your device with cloud based digital options. The removal of the micro SD card has helped to create a more durable and water resistant device. We have provided links to a few articles to help you maximize the battery life of your device. Lastly, we have provided links to the full device manual and the Samsung Support Team to integrate the features of Galaxy AI in to your usage, align the settings to your preferences, and answer any questions that may come up as you continue exploring your new phone. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S25 ultra
on March 12, 2025
Posted by: Lgh10052002
[This review was collected as part of a promotion.] Great AI feature, super fast speed.
Upgrade from S24ultra. No regret
Upgrade from S24ultra. No regret
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great improvements!
on March 22, 2025
Posted by: AKA_Tex
I love the changes to the interface, the AI integration has been smooth so far, and they changed the screen too, overall im very happy with my S25 Ultra!
Written by a customer while visiting Samsung US
Customer Rating
5
Beastmode
on March 23, 2025
Posted by: UltraUltraUltra
from NJ
Expertise:Intermediate
A beast of a phone finally something worthy of replacing my ultra note 20.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellence
on March 24, 2025
Posted by: 2dodwdsdsd
[This review was collected as part of a promotion.] The audio erase is on a different level it's so useful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I have used Samsung forever will never switch
on March 25, 2025
Posted by: Alwayssimple
[This review was collected as part of a promotion.] I use my Samsung to stream, the quality of the videos are priceless. Samsung phones take the best pics, flawless features, using the audio eraser is so easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Nothing special
on March 27, 2025
Posted by: Timmy22
[This review was collected as part of a promotion.] The phone is just as good as the others. Its nothing special and not worth the money. They dont have the boothtooth photo clicker on the stylus, which i dont like them taking it away. Like all the recent phones, it doesnt have expandable memory which really sucks! I wish they would bring it back. I will be looking for a different phone after this one, one that actually in innovating and not staying stagnant like the S25 or S serious. The digital zoom is also not as good as it used to be. I think Samsung can do better. If you have an S23 ultra, you dont need to upgrade, its not worth it
Value
2
Response from Samsung USBy R&R Team, March 27, 2025
Hi there Timmy22, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your phone is to you every day, and needing specific functionality with your device. We have provided links to resources to help you with the functionality you feel may be missing or changed with your device. The full device manual, among the resources, can help you with the hand gestures and voice commands you can use with your camera. For the memory, if you are finding the capacity insufficient for your needs, we do have digital options available for expansion with your device. Lastly, we have provided a link to the Samsung Support Team if you have additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US