Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,136 Reviews)
Rating breakdown 20,136 reviews
5 Stars
17,279
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,103 out of
1,278)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Utra 25 smartphone
on March 20, 2025
Posted by: Tonton
[This review was collected as part of a promotion.] I got this phone last month utra S 25This phone is fire 🔥 everything work perfect navigation battery life 👌 make call so clear I really recommend everyone to jumped in Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera Quality
on September 17, 2025
Posted by: DaTDMasters
[This review was collected as part of a promotion.] I was most excited to purchase my new Galaxy S25 Ultra as a replacement for my old A13 for the sharp increase in camera quality; I was not disappointed. I appreciate the use of the new Galaxy AI features in the camera, specifically in the 'remaster photo' option and the ability to erase unwanted subjects from the photo. Great job, Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Stop corporate greediness & start innovating.
on April 28, 2025
Posted by: AngryBird
Samsung S25 Ultra without S-Pen Bluetooth but carrying the Ultra price and name is a preposterous. Why Samsung risking removing it just to save couple bucks per phone (but yes it's millions in saving depending on the sales) and getting all the backlash while it only benefit them profit wise and not for the benefit of customers either money saving wise or feature wise...you're all talking about innovation but indeed kill the innovation by doing it. Other things that Samsung can improve is 16gb ram instead of 12gb this is 2025 with the talking about AI, then the battery it could use a newer tech like carbon silicone battery and bigger capacity but none of all that and yet you still call it innovation...
Response from Samsung USBy R&R Team, April 28, 2025
Hi there AngryBird, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know the important of specific features for your usage, and wanting to feel that you have made the right choice for your needs in a device. We have provided links to an article and the full device manual to hep you integrate the redesigned S Pen features int o your usage, and discover hand gestures and voice commands that can be used as well. We have lastly, shared a link to the Samsung Support Team if you have any additional questions about your Ssamsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Bworkman
Expertise:Intermediate
Verified Purchase:Yes
Battery life is awful and battery gets hot. I got sold a lemon.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, February 4, 2026
Hello Bworkman, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when you have a new phone that is not meeting your expectations. The intelligent battery design of your device should maximize after a short period of usage and adjusting to your consumption habits. If this is not your experience, we have provided links to troubleshooting guides to assist you in maximizing the battery life of your device, and resolving the experience with the temperature of your battery. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy it
on October 17, 2025
Posted by: Tianna
from Tanner, AL
Expertise:Intermediate
Absolutely hate this phone. They have ruined everything great about Samsung phones. Droid to Droid video call is gone. Now have to do video through Google video. Navigation bar is garbage. It gets in the way of every day apps and if you switch to the one that doesnt show, that function doesnt work properly either. Sound goes out for fb messenger from time to time. I had a note 9 before this. I held on to it for 6 years and only got this phonebl because I had to when my daughter broke the phone. This phone should not be 1200 and to see they are coming out with a 26 when there are basic functions that dont work on thr 25 is comical. I miss the old phones because this new stuff is garbage and doesnt work like it should.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, October 20, 2025
Hi there Tianna, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device after a prolonged period of time can take time to adjust to the updated software and integrate new features in to your usage. We have provided a link to the complete manual to help you best align the settings and features to your usage preferences. We have also provided a link to a troubleshooting guide to assist you with the apps that are not operating as intended. We have lastly, provided a link to the Samsung Support Team to offer assistance if you have questions, or believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: George
Verified Purchase:Yes
Hate the Samsung intrusive bloatware. Even the review digs for marketing information.
Response from Samsung USBy R&R Team, February 9, 2026
Hey George, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the usage of your device is to you every day, and the ability to customize your phone to your preferences. We have provided a link to the full manual for your device to help you best customize your device. We have also shared a link to the Samsung Support Team if you have questions about the capabilities of your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
NOT GOOD
on April 24, 2025
Posted by: Niks
from National Harbor, MD
Expertise:Expert
This review is for a Samsung Galaxy S25 Ultra
My last phone with the Samsung Galaxy S10. I love that phone but I dropped it and cracked the screen & instead of fixing the phone I bought this phone and I am not happy. I live in a condo on the 2nd floor, of 7 floors. I get a lot of drop calls. The dictation does not work as well as my last phone. My biggest issue is the voice command. I have to unlock my phone in order to get a response. And usually when I lock my phone I have to ask google the same question over. On my samsung galaxy S10, my former phone I was able to say, hey, google, turn the AC to 75 degrees and it would do it. But the samsung galaxy s25, It says, you have to unlock your phone, which is a great inconvenience, because a lot of times I'm half sleep and I have to find my phone. My Samsung Galaxy S10 worked a lot better. It answer almost all commands.
It's capability was just better.
My last phone with the Samsung Galaxy S10. I love that phone but I dropped it and cracked the screen & instead of fixing the phone I bought this phone and I am not happy. I live in a condo on the 2nd floor, of 7 floors. I get a lot of drop calls. The dictation does not work as well as my last phone. My biggest issue is the voice command. I have to unlock my phone in order to get a response. And usually when I lock my phone I have to ask google the same question over. On my samsung galaxy S10, my former phone I was able to say, hey, google, turn the AC to 75 degrees and it would do it. But the samsung galaxy s25, It says, you have to unlock your phone, which is a great inconvenience, because a lot of times I'm half sleep and I have to find my phone. My Samsung Galaxy S10 worked a lot better. It answer almost all commands.
It's capability was just better.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
1
Response from Samsung USBy R&R Team, April 25, 2025
Hi Niks, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations, and you are attempting to align the settings to your preferences. We have provided links to the full device manual and the Samsung Support Team to help you with the exploration and adjustment to your device. They can also help you troubleshoot the voice to text accuracy. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: DarylC
Verified Purchase:Yes
When you're the best there is not much else to say!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, October 24, 2025
Hey DarylC, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are finding this device to be the best for your usage needs. We have shared a link to a few resources to assist you in discovering additional features of your device, align the settings to your preferences, and answer any questions that come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US