Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,655 Reviews)
Rating breakdown 19,655 reviews
5 Stars
16,938
4 Stars
2,122
3 Stars
357
2 Stars
111
1 Star
127
86%of customers recommend this product.
(
797 out of
932)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Be careful with this purchase.
on March 30, 2025
Posted by: Chinadoll
This device has shutdown on me at least 75 times, it has went back to factory reset 8 times, it runs very hot to the touch when charging. I can smell an odd smell coming from it. I simply can't trust that this device won't catch fire, so I don't use it at all. These are some of the things that Samsung doesn't warn the consumers about. All of this money paid out for a phone that can cause bodily harm to someone. Be careful with this device.
Response from Samsung USBy R&R Team, March 31, 2025
Hi there Chinadoll, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day, and how frustrating it can be when you are unable to use your new device with comfort. We would love to help you resolve this matter, and have provided a link to an article to help you with the temperature. We have also provided a link to the Samsung Support Team and warranty information for your device to help you work towards a resolution as you convenience. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 27, 2025
Posted by: RLV TECH USA
Best samsung ever amazing phone, I have had S21 s22 S23 S24 ultra
Response from Samsung USBy R&R Team, April 29, 2025
Hi there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how amazing you find this phone, and are finding it the best you've ever had. We hope you'll reach out to us again in the future any time you have questions or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Screen issues
on November 9, 2025
Posted by: Redd
Display does not stay on long enough. Have selected the maximum time and the phone still shuts off at variable times. It was difficult to even type this message without it shutting off twice.
Response from Samsung USBy R&R Team, November 10, 2025
Hey Redd, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team for your convenience. They can work with you directly to assist you at your convenience in resolving this matter. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Krishna
from Sterling Heights, MI
Expertise:Expert
Verified Purchase:Yes
I've been a loyal Samsung user since 15 years but of late Samsung has been releasing subpar products with zero innovation. The battery life is poor, doesn't even last me a whole day and the camera is terrible feels like it's 5 years behind the competition. This upgrade was just a waste of money for me
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, December 1, 2025
Hey Krishna, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not meeting your expectations. We have provided troubleshooting guides to help you maximize the battery life and capture the best possible photos and videos with your phone. We have also shared a link to the Samsung Support Team to offer additional assistance if this frustration continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade from S23 Ultra
on February 8, 2025
Posted by: James
Expertise:Expert
Upgraded from a s twenty three ultra, only because it was free. Big improvement from s twenty three. So far, I like everything about the s twenty five ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The overall of phone ok but older models don't dif
on April 13, 2025
Posted by: SKEETER
[This review was collected as part of a promotion.] Enjoy software and hardware but phone design never changes. Hardware changes what different model phones can do. With the specs that the s25 ultra phone has, finger print reader should be faster then my Motorola razr. The camera takes greatclose to mid distance pics but work the massive pixels the distance pics aren't good at all so useless of trying to take.
Value
4
Response from Samsung USBy R&R Team, April 15, 2025
Hey Skeeter, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We would love to help you troubleshoot the frustrations you mention experiencing to help you fully love your device every day. We have provided links below to help you with the camera features and fingerprint reader. We have also provided a link to the Samsung Support Team to help offer additional assistance if your frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
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Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
No bluepoint Stylus Pen!
on April 14, 2025
Posted by: flashno1
I just bought the S25 Ultra and I just found out they removed the Bluepoint Stylus Pen! I am very disappointed. I wonder if I can trade it in for the s24 Ultra which has that pen?
Response from Samsung USBy R&R Team, April 14, 2025
Hi Flashno1, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important the usage of your device is to you, and wanting specific features available. We have provided a link to an article to help you discover the redesigned features of the S Pen of your device, and integrate these featuresin to your usage. We have also provided a link to the full device manual to assist you with the hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team to help offer additional assistance and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on May 13, 2025
Posted by: MarH
from Texas
Expertise:Expert
I have a long time with the battery, I love the design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 14, 2025
Hi MarH, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the design and features of your device, and finding the battery so good at keeping up with your usage every day. Please, reach out to us again any time with questions or to share additional thoughts about your Samsung products to us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US