Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(20,135 Reviews)
Open Ratings Snapshot
Rating breakdown 20,135 reviews
5 Stars
17,278
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,102 out of 1,277
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Perfect fit for me
on February 4, 2026
Posted by: Katrina
from South Dakota
Expertise:Expert
Verified Purchase:Yes
Worked right away with my carrier (Straight Talk) and does so much more than my old phone. Better speed, capacity and plays every game I've loaded onto it so far.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hello there Katrina, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you had such an easy time setting up and beginning to use your new device, and that you are enjoying using your device, and finding the battery to keep up with your favorite games. We have shared links to resources to help you discover all of the amazing features of your new device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My Galaxy S25 Ultra 👌👍
on February 5, 2026
Posted by: Anonymous
from Greenville SC
Expertise:Intermediate
Verified Purchase:Yes
This phone is awesome, and color is very crisp and clear, I'm loving it, no complaints.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 11, 2026
Hi Michael Anderson, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving your phone, finding the display pleasing, and that you have no complaints. We have provided links to resources to help you with additional capabilities like Galaxy AI, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Owner
on February 6, 2026
Posted by: Anonymous
Verified Purchase:Yes
I am struggling to learn this new phone. I am not very tec savvy. Not the phones problem.
Response from Samsung USBy R&R Team, February 10, 2026
Hi there Leonard Calvin Willis, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a bit of a learning curve, and we would love to assist you with your exploration. We have provided a link to the complete manual for your device to help you with the exploration of your device, and alignment of your settings to your preferences. We have also shared a link to the Samsung Support Team for assistance if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
This was my first phone from Samsung and I do not
on February 13, 2026
Posted by: Cheikh
Verified Purchase:Yes
Not what I expected for last the I see many post t
Response from Samsung USBy R&R Team, February 17, 2026
Hello there Cheikh, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that changing operating systems can come with a learning curve, that causes disappointment or frustration as you are working towards discovery and alignment. Without knowing the details of your experience, we have provided links to the complete manual for your device and to the Samsung Support Team to help you discover the capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Its alright bring back Bluetooth spen
on February 13, 2026
Posted by: Yuri odelehr
from Missouri
Expertise:Expert
Verified Purchase:Yes
I want a Bluetooth s-pen like with TikTok scrolling or something its a down graded but yet same version of a s24
Features
2 out of 5
2
Performance
5 out of 5
5
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 17, 2026
Hello Yuri odelehr, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have enjoyed using features in the past that have been changed. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Still new
on February 14, 2026
Posted by: TF02
Verified Purchase:Yes
Still getting used to the new phone but so far it's better than my Galaxy note S8. More storage is what I needed
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 18, 2026
Hi TF02, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the enhanced features and storage capacity of your device. We have provided a link to the complete manual to assist you with the exploration of your device, and alignment of the settings. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth upgrading.
on September 9, 2025
Posted by: Chris
from Maine
Expertise:Expert
Verified Purchase:Yes
Great camera and fast startup. AI works quickly and accurately.
One UI 8 has some really great customization features especially paired with the Good Lock app.
The curved corners are just "ok". I prefer a square phone. I think this will be my last S series if the phone gets anymore rounder.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Chris, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you found the inital setup to be so smooth and easy, and that you are so pleased with the usage of Galaxy AI. We have provided a link to the Samsung Support Team of offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Wonderful phone
on February 10, 2026
Posted by: Gbarnes
from Nashville TN
Expertise:Expert
Verified Purchase:Yes
I love this phone! It works great and I love the stylus
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 10, 2026
Hi there Gbarnes, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love this new phone, and that you are loving the usage of the accessories like the S Pen as well. We have provided links to resources to help you discover all of the amazing features available on your device, align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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