Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,211 Reviews)
Rating breakdown 10,211 reviews
5 Stars
8,745
4 Stars
1,155
3 Stars
184
2 Stars
66
1 Star
61
79%of customers recommend this product.
(
319 out of
406)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great features, sturdy construction
on July 3, 2025
Posted by: Mzs5253
[This review was collected as part of a promotion.] I've been a loyal samsung customer. Specially the note series since it was launched. I love the stylus and use it practically for my every work task. The new integrated Galaxy AI features are also amazing. The quality of Camera surpasses any new phone pit there in the market
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The s25 is cool,mine was unlocked software ready
on July 5, 2025
Posted by: Js1371
[This review was collected as part of a promotion.] The galaxies AI was pretty good as well every thing was open and ready to go out of the box. Only one problem mine had screen issues cause the screen was not set right and fel out of the phone frame and broke before I got to enjoy all the new features the screen was really nice up till that happened so now I got to get a screen replacement the new s25ultra was really fast it was really nice to use
Has a quality sound to it as well can't wait till I get it fixed. The cameras on I were awesome and it takes very nice pics being able to customize everything now was also a definite plus
Has a quality sound to it as well can't wait till I get it fixed. The cameras on I were awesome and it takes very nice pics being able to customize everything now was also a definite plus
Value
2
Response from Samsung USBy R&R Team, July 8, 2025
Hi Js1371, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We understand how valuable your device is to you every day, and we hope you are pleased with the repair process done with your device. We have provided links to resources to help you further explore and align your device to your preferences, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but missing something.
on July 6, 2025
Posted by: Androiduser176435
[This review was collected as part of a promotion.] I love my phone. I use it for all of my everyday needs. From sending emails to adding appointments on my calendar. The picture quality is great except, the pen can't be used to take pictures anymore. That was a big part of why I got this phone and I can't use it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever
on July 6, 2025
Posted by: Derilove1
[This review was collected as part of a promotion.] First of all the AI is superb, I have never seen anything like this it works so well with my photos and helping me do research.
The phone works very good. It as fast charging the battery last long and the quality of my photos is unmatched, am so happy I got this phone. Its my best phone purchase ever.
The phone works very good. It as fast charging the battery last long and the quality of my photos is unmatched, am so happy I got this phone. Its my best phone purchase ever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone cameras
on July 7, 2025
Posted by: Carlos1
[This review was collected as part of a promotion.] I like all the features, especially the S pen i like the galaxy ai for writing and how it changes photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great operation, slight regression in features
on July 7, 2025
Posted by: mw1029
[This review was collected as part of a promotion.] The S25 Ultra is good overall. I like the shape of the phone in-hand. The flat edges and softer corners make it feel more comfortable and modern for me compared to my previous S22 Ultra. The operating system is super fluid and the processor has no issue keeping up. I've never had any noticeable lag. The camera is decent and the display is beautiful. One drawback is the lack of Bluetooth in the S Pen which I used frequently to take group pictures (although I can now just use my watch to take pictures), but I do still find it useful. Another shortcoming is the battery. I have found it to be okay, but nothing stellar.
The Galaxy AI are genuinely useful and the inclusion of Google Gemini is great. I have never seen something so effortlessly remove objects from images like this phone does with Galaxy AI. It will be unfortunate if we ever have to pay for these features.
The Galaxy AI are genuinely useful and the inclusion of Google Gemini is great. I have never seen something so effortlessly remove objects from images like this phone does with Galaxy AI. It will be unfortunate if we ever have to pay for these features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone, some oddities
on July 7, 2025
Posted by: Strikes
[This review was collected as part of a promotion.] So starting out this review id like to say I use galaxy Ai to play around with, it really doesn't make that big of an impact for me. however what does make a really big impact is the processing power to run galaxy Ai this phone, is incredible, I rarely notice any slowdown the only thing I've experienced some issue with exclusively youtube running in the background the phone every month or so will decide youtube is actively destroying it and the phone gets super hot. like almost too hot to touch, and the battery will drain within the hour, its not too big of an issue but I figured people who are listening to youtube at work should know that this can happen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New shape is easy to handle slim and resistent
on July 8, 2025
Posted by: Gragox
[This review was collected as part of a promotion.] Battery last longer, very convinience to handler i mean big and handable. Keep loving using s pen and witn the new improve AI everything goes smooth, making all task easy and dinamic.
Value
5
Written by a customer while visiting Samsung US