Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(19,654 Reviews)
Open Ratings Snapshot
Rating breakdown 19,654 reviews
5 Stars
16,937
4 Stars
2,122
3 Stars
357
2 Stars
111
1 Star
127
85%of customers recommend this product. 
(
796 out of 931
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3 out of 5
3
Great but easily warms up.
on May 27, 2025
Posted by: LupeC
from Oxnard,California
Expertise:Beginner
Verified Purchase:Yes
It's a great phone. It looks and sounds great and has a lot going on. But the down side is the phone tends to warm up very easily with very little use of the phone maybe just my experience. Other than that. I actually really like the phone.
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 28, 2025
Hi LupeC, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and capabilities of your new phone. We have provided a link to a troubleshooting guide to assist you with the temperature of your device. We have also shared a link to the Samsung Support Team if this experience continues with your device or you ever have questions. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Endless fun learning S25 ulta.
on May 28, 2025
Posted by: Y Park
from OKC, OK
Expertise:Intermediate
Verified Purchase:Yes
I am having fun everyday learning endless features S25 ultra has. There are so many cool features I can learn and utilize in daily life.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Y Park, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such a fun time exploring the full capabilities of your new device. We have provided links below to resources to help you with this exploration, and to answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Could've been better. :)
on May 28, 2025
Posted by: M Hamza
from Chicago, Illinois
Expertise:Expert
Verified Purchase:Yes
I had Samsung S23 Ultra before this and I totally loved it, the shape, features and what not. When I was upgrading I wasn't really happy with it but I did just because the screen cracked of my S23 and I don't like using phones after they've been through a repair shop. I decided to upgrade and to be really honest This Samsung S25 Ultra didn't live up to my expectations. The camera, speed, and everything else I liked better of S23 Ultra. S25 Ultra is okay but it's not great. Kind of laggy, a lot of different glitches and camera also didn't live up to my expectations.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 29, 2025
Hi there M Hamza, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We would love to help you maximize your experience with your device, and resolve any frustrations you mention experiencing. We have provided links to articles to help you maximize the speed and use the different camera features of your device. We have also shared a link to the full device manual to help you with the features of Galaxy AI that can further enhance your usage of the camera. Lastly, we have provided a link to the Samsung Support Team if you feel that your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
The battery is too bad.
on June 25, 2025
Posted by: Wass25
[This review was collected as part of a promotion.] Battery is bad and it keeps heating. Don't buy it please. Wait for a new one
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 26, 2025
Hello there Wass25, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how important an uninterrupted usage of your device is to you every day, and we would love to help you have the best experience possible with your device. We have provided a link to an article to help you with the temperature of your device. We have also provided a link to the Samsung Support Team and warranty information to assist further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Very slow touch response
on July 9, 2025
Posted by: Samsungusers12
[This review was collected as part of a promotion.] It has a very slow touch response I can constantly tap the screen and it does nothing and then all of a sudden it will respond to all of those Touches at the same time so they'll be different things popping up all on the phone so it freezes and has a slow touch response and I don't do anything except to use my phone for calls text browsing the normal things you would do with a phone Galaxy AI
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 10, 2025
Hey there Samsunguser12, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is when your device is not operating as expected or intended. We have provided a link below to help you troubleshoot the responsiveness of your device at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device, or you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This product is great it can work well.
on July 12, 2025
Posted by: jeannie
[This review was collected as part of a promotion.] I loike Galaxy AI which helps me open apps and complete my text with the most apt wording.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
From A14 to S25 Ultra: My Tech Glow-Up!
on July 12, 2025
Posted by: Techtea25
[This review was collected as part of a promotion.] Jumping from my old A14 to the Samsung S25 Ultra has been an absolute game-changer! Seriously, it's not just an upgrade, it's a whole new world. The stunning 120Hz QHD+ display makes everything look incredible, and the Snapdragon 8 Elite for Galaxy processor means zero lag, ever. But the real star is the 200MP camera – my photos have gone from "meh" to "wow," capturing details and zoom I never thought possible on a phone. Plus, Galaxy AI is surprisingly useful, and the battery lasts forever. This phone feels premium, performs flawlessly, and has totally transformed how I use my device. If you're looking for the best, this is it. Best purchase I've made in a while!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
So disappointed
on July 28, 2025
Posted by: Liz123456789
[This review was collected as part of a promotion.] I got this phone because the girl in the store showed me I could take a picture using the button on the stylus. Mine doesn't work. What a let down.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 5, 2025
Hello there Liz123456789, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when your device is not operating as expected. We have shared a link to the complete manual for your device to help you discover the hand gestures and voice commands you can use with the camera of your device for your distance control. We have also shared a link to the Samsung Support Team to offer additional assistance with any questions you may have as you continue usage of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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