Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(20,132 Reviews)
Open Ratings Snapshot
Rating breakdown 20,132 reviews
5 Stars
17,276
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,101 out of 1,276
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Samsung Galaxy S25Ultra
on January 2, 2026
Posted by: Anonymous
from South Charleston, Ohio
Expertise:Intermediate
Verified Purchase:Yes
I found the phone to be similar to my S21Ultra. The battery life is great on the new one, the camera is awesome and am loving all the extra storage, I have alot of pictures!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 2, 2026
Hey Cyndi Smith, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding the transition to your new device to be smooth and easy. We have provided links to resources to help you further explore the amazing enhancements to your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Honestly do not see a major difference
on January 2, 2026
Posted by: Gingy
from Houston Tx
Expertise:Intermediate
Verified Purchase:Yes
I was coming from an S22 ultra and not going to lie. I really do not notice a difference other than it is a bit faster... It's nice I like the phone just not super impressed with new or lack thereof features. Maybe I am missing something, but it does not feel like the days of a new phone maybe 5 years ago. Again I would not say I am disappointed as the S22 was getting quite laggy and slow to respond but I am not impressed. truly neutral.
I would recommend this to a friend!
Features
2 out of 5
2
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 2, 2026
Hey Gingy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced speed and processing power of your new device. We have provided a link to the complete manual for your device to help you discover additional capabilities and additions to your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Why
on January 2, 2026
Posted by: Juju
from Buffalo
Expertise:Expert
Verified Purchase:Yes
Why did you take the taking a picture with the pencil out. That was one of the best feature.
I would recommend this to a friend!
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 2, 2026
Hi Juju, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how confusing and disappointing it can be when you have a new device and find that features you love have been removed. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your camera from a distance. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone, good amount of memory!
on January 2, 2026
Posted by: HollyPo
from Indiana
Expertise:Intermediate
Verified Purchase:Yes
This phone has a great amount of memory since it no longer comes with a micro SD card slot. So far it's working great. Only took a couple of minutes to switch over. The service we have allows us to just switch the SIM card to the new phone and with Samsung Switch we had everything switched over in no time.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 11, 2026
Hi there HollyPo, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are happy toh ear that you are pleased with the inital setup and usage of your device as well as the larger storage capacity. We have provided a link to the full manual for your device to help you fully discover all of the amazing uses of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I am in LOVE
on January 2, 2026
Posted by: Christi D
from Orange County CA
Expertise:Intermediate
Verified Purchase:Yes
This is the best phone I have had yet. It is fast and holds all of my apps. I do not have any memory issues and I am very thankful for this upgrade I purchased for myself. I would recommend this phone to anyone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 11, 2026
Hey Christi D, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are loving your new phone, and finding it to be the best phone you've ever had. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Relax
on January 2, 2026
Posted by: Shiva
Expertise:Intermediate
Verified Purchase:Yes
I Love my Phone, It's a King of Android Phones. Ultimate AI featured.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 12, 2026
Hi Shiva, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you love your new device, and how amazed you are with the features of Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. They can offer their expertise any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's good.
on January 3, 2026
Posted by: Abudalatifu Kyewalabye
Verified Purchase:Yes
My son is assisting me to use more functions, which I don't know.
Response from Samsung USBy R&R Team, February 12, 2026
Hello there Abudalatifu Kyewalabye, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with your inital usage of your device. We have provided a link to the complete manual for your device to help you explore all of the amazing ways you can use your device including Galaxy AI. We have also shared a link to the Samsung Support Team for your convenience if you have questions as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Solid phone
on January 3, 2026
Posted by: Jenny
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Super glad I was able to pick up this device on a Black Friday sale. The transition from my previous device was smooth and easy, and I appreciate the additional storage space.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 12, 2026
Hey Jenny, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the purchase and inital usage of your device. We have provided links to resources to help you discover additional capabilities of your device, align the settings to your usage, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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