Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(20,132 Reviews)
Open Ratings Snapshot
Rating breakdown 20,132 reviews
5 Stars
17,276
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,101 out of 1,276
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3 out of 5
3
Prepare to be Disappointed
on December 31, 2025
Posted by: SGARRETT1313
The best features of the s-pen on older models has been removed on the S-25 Ultra! Seems Samsung is reducing value and increasing the price. If you enjoyed using the S-pen to operate the camera shutter, you'll definitely be disappointed in this phone just like I am. I wish I'd never traded now!
Response from Samsung USBy R&R Team, January 2, 2026
Hi SGARRETT1313, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your new device does not have the same features as your previous device that you loved so much. We have provided a link to the complete manual for your device to help you discover the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excelent
on January 1, 2026
Posted by: Mcelis
from Chicago, il
Expertise:Expert
Verified Purchase:Yes
Everything good. Will recommended. Good investment
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 5, 2026
Hi Mcelis, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with your new device, and that you think others in your life would also benefit from the features and usage of this phone. Please, reach out to us again in the future any time questions come up about your device, or you would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 1, 2026
Posted by: Krys Rob
from Cincinnati ohio
Expertise:Intermediate
Verified Purchase:Yes
Bought me an my hubby each one for Christmas. Same phone dif colors. Both are amazing nice upgrades from the 22. Great sound good pic
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hey Krys Rob, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the amazing features and capabilities of your device, and that you are enjoying capturing amazing moments with the camera on your phone. We have provided a link to the full manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung Galaxy s25 Ultra
on January 1, 2026
Posted by: DJones
Expertise:Intermediate
Verified Purchase:Yes
Very happy with my new phone. Only had a few minor things that displeased me of which I was able to problem solve. I wasn't, however, able to use my extra external memory card which had several items I hoped to transfer. Overall, I'm pleased.
I would recommend this to a friend!
Performance
4 out of 5
4
Design
4 out of 5
4
Response from Samsung USBy R&R Team, February 6, 2026
Hey there DJones, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that after some inital frustrations with your new device, you are pleased with the capabilities and usage of your device. We have provided a link to the Samsung Support Team if you are interested in discussing options to transfer the data from your memory card to your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great deal for my money
on January 1, 2026
Posted by: Mycel D
from New York
Expertise:Intermediate
Verified Purchase:Yes
A better deal I got. Purchased the 512GB and then returned it for 1TB. Since it was within 15 days, they allow me to do it without restocking fee. Same great phone that I am so fond with using it everyday. Great battery life. Impressive camera features.
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 11, 2026
Hey there Mycel D, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are enjoying the storage capacity, battery life, and camera quality of your device. We have provided a link to the full manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Everything I Wanted Plus The Kitchen Sink
on January 1, 2026
Posted by: Toni
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
Love this phone! Easy to use, fantastic camera, more features than I imagined. And the S pen Just WOW!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 11, 2026
Hi there Toni, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love this phone, and are finding the camera to be so amazing, and the accessories like the S Pen are fun to use. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions while using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
THE BEST!!!!
on January 1, 2026
Posted by: BROOKLYN
from BROOKLYN, NEW YORK
Expertise:Intermediate
Verified Purchase:Yes
I WILL ALWAYS BE A SAMSUNG CONSUMER!!! THEY ARE THE BEST AT WHAT THEY BUILD!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 12, 2026
Hey Brooklyn, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device to meet and exceed your expectations as others have in the past. We have provided a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is beyond my expectations!
on January 2, 2026
Posted by: Mike
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
This phone is great. Camera is superb quality especially the videos. I was able to zoom in my kid’s choir concert at school and it’s so clear and sharp.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 2, 2026
Hi Mike, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such an amazing experience with your device, and loving all of the amazing capabilities of your phone. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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