Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(27,262 Reviews)
Rating breakdown 27,262 reviews
5 Stars
23,368
4 Stars
3,025
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great features
on April 30, 2025
Posted by: Luv2Shop
I bought this a month, ago and I am so happy I did
No, I would not recommend this to a friend.
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 30, 2025
Hi there Luv2Shop, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage of your new phone, and finding so many features you are happy with every day. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Poor battery
on April 29, 2025
Posted by: Questioning
Expertise:Intermediate
I've never seen new products have such a poor battery life. From the first full charge the brand new phone and watch don't stay charged as long as my 5-year old phone and watch which is absolutely wild and has made me reconsider if this was a good choice and if I will continue buying these products. Even barely using my phone, it dies so quickly, I'm now a two phone person so that I can use my old phone when I need to and the new one is just there if I get a text or call, I'm excited to use it on vacation for photos but I'm worried it won't last long once I start taking pictures, god forbid i need it for navigating. Pretty frustrating. It's too bad I can't use my old watch to track the health apps because it's battery is better too even though it's old.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R Team, April 30, 2025
Hi there Questioning, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how important the lasting battery life of your device is to you every day, and we would love nothing more than to help you troubleshoot this experience. While thebattery life should enhance automatically once the battery has the opportunity to adjust to your specific usage habits. However, if this isn't the case, we have provided links to a few articles below for your convenience. We have also provided a link to the Samsung SUpport Team if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5
Very pleased with my new Samsung Galaxy S25 ultra.
on April 29, 2025
Posted by: ARVs Galaxy
from Phoenix, AZ
Expertise:Intermediate
Just enabled my new Samsung Galaxy S25 Ultra unlocked phone. It was such a breeze. Beautiful phone. I'm stuck on Samsung products. I've had all of the Samsung Ultra phone models for about the last 5 years. I love the style of the phone, it's options and it's overall quality. Thank you Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 30, 2025
Hey ARVs Galaxy, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with your new phone, and that you found the inital setup and usage to be so easy. We have provided a link to the full device manual if you are interested in further exploring the features of your device including Galaxy AI. We have also provided a link to the Samsung Support Team to help answer any questions that may arise as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Stop corporate greediness & start innovating.
on April 28, 2025
Posted by: AngryBird
Samsung S25 Ultra without S-Pen Bluetooth but carrying the Ultra price and name is a preposterous. Why Samsung risking removing it just to save couple bucks per phone (but yes it's millions in saving depending on the sales) and getting all the backlash while it only benefit them profit wise and not for the benefit of customers either money saving wise or feature wise...you're all talking about innovation but indeed kill the innovation by doing it. Other things that Samsung can improve is 16gb ram instead of 12gb this is 2025 with the talking about AI, then the battery it could use a newer tech like carbon silicone battery and bigger capacity but none of all that and yet you still call it innovation...
Response from Samsung USBy R&R Team, April 28, 2025
Hi there AngryBird, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know the important of specific features for your usage, and wanting to feel that you have made the right choice for your needs in a device. We have provided links to an article and the full device manual to hep you integrate the redesigned S Pen features int o your usage, and discover hand gestures and voice commands that can be used as well. We have lastly, shared a link to the Samsung Support Team if you have any additional questions about your Ssamsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
From a verified user
on April 27, 2025
Posted by: rick
from Lubbock
Expertise:Beginner
Great phone by samsung.com. I would advise you to get one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 29, 2025
Hi Rick, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so thrilled with your device, and would recommend it to your friends and family. We have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great camera and feel.
on April 27, 2025
Posted by: Samson
Traded my s24 1T ultra . Very similar but like the 25 better. It's a faster processing phone for gaming.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 29, 2025
Hey Samson, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are so happy with the enhanced speed of your new device, and enjoying your gaming. We have provided links to a few resources to help you further explore the features of your device including Galaxy AI, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on April 27, 2025
Posted by: Tebidsco
from Maryland
Expertise:Intermediate
Very good phone good camera and long lasting battery
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 29, 2025
Hey Tebidsco, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage of your new phone, capturing amazing photos and videos, and finding the battery to last throughout the day with you. We have provided a link to the Samsung Support Team to offer their expertise if you ever have questions about your Samsung products. We appreciate youbeing a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 27, 2025
Posted by: RLV TECH USA
Best samsung ever amazing phone, I have had S21 s22 S23 S24 ultra
Response from Samsung USBy R&R Team, April 29, 2025
Hi there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how amazing you find this phone, and are finding it the best you've ever had. We hope you'll reach out to us again in the future any time you have questions or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US