Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(27,040 Reviews)
Rating breakdown 27,040 reviews
5 Stars
23,223
4 Stars
2,998
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
2
Downgrade over the S24 Ultra
on April 3, 2025
Posted by: Hyde89
[This review was collected as part of a promotion.] The S25 Ultra feels like a downgrade this year. The cameras were a lot better last year at recording in lower light and capturing concert audio. This year it's too dark and the microphones don't pick up as great. The S Pen lost its Bluetooth functionality and was great in the previous models for taking remote photos. What is worst is that it looks like Samsung did this intentionally.
Value
2
Response from Samsung USBy R&R Team, April 3, 2025
Hi there Hyde89, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your new device is not meeting your expectations, and we would love to help you maximize your experience with your device. We have provided links to help you with the camera settings and features, and another to the redesigned S Pen features to help you integrate these features in to your usage. We have also shared a linkt o the full device manual that will help you discover the voice commands and hand gestures you can use with the camera of your device. We have lastly, provided a link to the Samsung Support Team if you have any questions or continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 ultra is the absolute best phone out there
on April 3, 2025
Posted by: Bestphoneisthes25ultra
[This review was collected as part of a promotion.] Life as a mom of little ones is hectic, but the Samsung Galaxy S25 ultra is my everyday superhero. Its easy-to-use design simplifies managing schedules and multitasking across apps. The incredible camera captures fleeting, adorable kid moments perfectly, and the Audio Eraser is fantastic for cleaning up videos.
I love how this phone fits into my life. The long-lasting battery is a lifesaver on busy days, and keeping track of lists and reminders is easy, especially with the helpful Now Brief feature. It truly helps me feel organized amidst the beautiful chaos of motherhood.
My Samsung devices are constantly in use for streaming, gaming, capturing memories, and managing work and school tasks. It's more than just a phone; it's essential for navigating family life.
I love how this phone fits into my life. The long-lasting battery is a lifesaver on busy days, and keeping track of lists and reminders is easy, especially with the helpful Now Brief feature. It truly helps me feel organized amidst the beautiful chaos of motherhood.
My Samsung devices are constantly in use for streaming, gaming, capturing memories, and managing work and school tasks. It's more than just a phone; it's essential for navigating family life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is the best , im in love with samsung
on April 3, 2025
Posted by: Luis541998
[This review was collected as part of a promotion.] The S25 Ultra really shines with its smart AI, acting like a personal assistant that gets to know you and helps with all sorts of tasks. The camera is a standout too, especially for taking great photos and videos even when it's dark. Plus, the big, bright screen makes everything look amazing. It's super fast, thanks to its powerful processor, and you still get the handy S Pen. Basically, it's a top-of-the-line phone that's got a lot of cool, useful features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek in all ways
on April 3, 2025
Posted by: Aifandom
[This review was collected as part of a promotion.] The new features are incredibly easy to use audio erase, AI assistance is awesome for email verbiage and assisting with walk-through. Camera like always samsung is always doing things better. This phone just make my job much easier with seamless actions across apps and the Now Brief function is just something I'm using with my presentations and I just Love it. This phone or I'll call it my new companion is at a another level.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerhouse smartphone!
on April 2, 2025
Posted by: Britta
[This review was collected as part of a promotion.] The S25 Ultra is a powerhouse! Best display with increIdible clarity and vibrant colors. My main reason for choosing it, however is the camera, which is absolutely incredible. The phone is also blazing-fast with seamless actions across apps. Oh, and the and long-lasting battery is just chef's kiss.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
galaxy s25 ultra
on April 2, 2025
Posted by: Shrimp
[This review was collected as part of a promotion.] This samsung galaxy s25 ultra has been one of best galaxy phones I have gotten. I love the galaxy phone. It's the only phone I like. I have tried other brands but the galaxy has been the easiest phone to learn . Every new phone I get it's different to learn but once know the phone it's awesome. The camera takes great pictures and they are clean and clear plus sharp. When talking on phone I can hear the other person so clean and clear.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great upgrade
on April 2, 2025
Posted by: Accordingly
[This review was collected as part of a promotion.] Upgrading to the Samsung Galaxy S25 Ultra has been quite an adventure. First off, the sound quality has definitely leveled up, making it a breeze to hear calls, especially with my hearing aids — a small victory in the world of tech! The camera is nothing short of a marvel, boasting a 200MP option that makes every photo look like it belongs in a gallery. And don’t even get me started on the zoom — I could practically spot a squirrel two blocks away. Plus, the new UI 7 update feels like someone sprinkled usability magic all over the phone, especially with those slick pull-down settings and the nifty AI integrations.
However, it’s not all sunshine and zoomed-in squirrels. The screen is, well, enormous. I’m not saying I’ll need a backpack just to carry it around, but let’s just say it feels a bit oversized — though I’m sure I’ll get used to it eventually. The real plot twist, however, is the S Pen losing its Bluetooth magic. It’s like finding out your favorite superhero has decided to retire. And speaking of superheroes, the phone’s sleek design might as well be a villain in disguise — it’s so smooth it could slide right out of my hand if I’m not careful. A case is definitely not just a recommendation; it’s a survival strategy.
All in all, it’s a powerful, sleek, and slightly slippery upgrade that’s packed with enough features to make me forgive its quirks. Almost.
Value
4
Response from Samsung USBy R&R Team, April 10, 2025
Hi there Accordingly, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so thrilled to hear that you are pleased with the enhanced audio quality and camera features of your new device. We understand how important the S Pen usage is to you, and we have provided a link to an article to help you integrate the redesigned features in to your usage. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone period
on April 2, 2025
Posted by: JHDAVIS3
[This review was collected as part of a promotion.] Seamless actions ans exceptional speed. The camera is outstanding, as usual, and the addition of the image eraser is a game changer.
Value
5
Written by a customer while visiting Samsung US