Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(27,262 Reviews)
Rating breakdown 27,262 reviews
5 Stars
23,368
4 Stars
3,025
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Loving this phone
on May 30, 2025
Posted by: Sdrichards
[This review was collected as part of a promotion.] The Galaxy AI is so cool, and very helpful and still learning
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on May 30, 2025
Posted by: Klosey67
[This review was collected as part of a promotion.] This phone is amazing. I use the S Pen almost daily in my job as a contractor. It makes it easy to draw up sketches and do quick math. The camera works well in low light and makes it easy to take pictures and upload them for quotes and bids.
Value
5
Written by a customer while visiting Samsung US
Posted by: Simplyislandgal242
from Orlando Florida
Expertise:Intermediate
Verified Purchase:Yes
I've always liked Samsung products so I am very pleased with my new Samsung s25 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Luke
from Texas
Expertise:Expert
Verified Purchase:Yes
All good so far but..BRING BACK HORIZONTAL APP PAGE SCROLLING!!
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Hemanth
from Reston, VA
Expertise:Intermediate
Verified Purchase:Yes
S25 ultra perfects fits into my day-to-day activities.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed After 10+ Years with Samsung
on May 30, 2025
Posted by: Anonymous
from San Francisco
Expertise:Expert
I've been a loyal Samsung user for over 10 years, but the Galaxy S25 Ultra is the last straw. The camera is a massive downgrade. The S22 — and especially the S23 — performed much better. On the S25, the autofocus constantly struggles: it randomly shifts focus points, often locks onto the wrong subject, and forces you to dig through forums just to get a decent dual-plane shot. To get anything usable, you have to switch to the ultra-wide lens or Pro mode — it's ridiculous.
The camera takes forever to launch. Anything in motion is a blurry mess. The photos look flat, dull, and lifeless. Even the 10x zoom on my S21 Ultra — which is nearly five years old — is better than this. I’ve actually started carrying my old Samsung phone just to take proper pictures. That alone is incredibly frustrating and disappointing.
A phone should be enjoyable to use, not an obstacle every time you want to take a photo. No matter how good the rest of the phone is, the camera ruins the experience. Huge letdown.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, June 2, 2025
Hi there OliverPike, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you maximize your experience with your device and get the best possible photos and videos with your new phone. We have provided a link to an article to help you with the different features and settings with the camera on your device. We have also provided a link to an article to help you with the camera app on your device. We have also shared a link to the Samsung Support Team if you continue to experience frustrations or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and fast
on May 30, 2025
Posted by: 09051123
[This review was collected as part of a promotion.] Before this phone I had never used AI. After trying it was easy and accurate when using. I especially like capturing photos of my fossils and rare rocks. It gives me excellent results. Actually it's great for all photos. Using this helps perfectly with my medical problem lists to better understand their meanings.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything
on May 30, 2025
Posted by: Mrfoxmd
[This review was collected as part of a promotion.] This device does everything...the pictures are perfect. Software is 10/10
Value
5
Written by a customer while visiting Samsung US