Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(27,262 Reviews)
Rating breakdown 27,262 reviews
5 Stars
23,368
4 Stars
3,025
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great quality and good overall device
on May 31, 2025
Posted by: MMbosz
[This review was collected as part of a promotion.] Great feature for searching and taking notes 📝 and drawing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great overall
on May 31, 2025
Posted by: CPLovesGalaxy
[This review was collected as part of a promotion.] Overall the phone is great. The one issue I have is the pen not having Bluetooth.
started using Galaxy AI a little more and seems great.
started using Galaxy AI a little more and seems great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best samsung to date.
on May 31, 2025
Posted by: Vegeta9366
[This review was collected as part of a promotion.] The best samsung to date, only thing I dont like is they took away the s pen Bluetooth feature. Other then that? Perfect
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on May 31, 2025
Posted by: Omarillo
[This review was collected as part of a promotion.] Love this new phone. Amazing features and ease of use. Advance technology.
Value
5
Written by a customer while visiting Samsung US
Posted by: Sandman
Expertise:Intermediate
Verified Purchase:Yes
The Samsung Galaxy S25 Ultra is the best Samsung phone yet. With awesome Ai features and great battery life, and Titanium body, you can't go wrong! The only downside is that the S-pen isn't Bluetooth capable anymore. I love to use the air features on the S-pen, Samsung please bring back. Overall the Samsung Galaxy S25 Ultra the best Galaxy phone and I would definitely recommend it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
🌟 A Stellar Experience with the Galaxy S21 Ultra!
on May 31, 2025
Posted by: Dedrick
[This review was collected as part of a promotion.] for a while now, and honestly, it's like having a little piece of the future in my hand. From the moment I picked it up, I was blown away by its sleek design and the richness of its display — the 6.8-inch Dynamic AMOLED screen is absolutely stunning. Colors are vibrant, blacks are deep, and everything feels buttery smooth thanks to the 120Hz refresh rate.
The camera system? Oh wow. It’s nothing short of magical. Whether I’m capturing a sunset, zooming in on the moon (yes, the moon!), or just snapping casual moments with friends, the photos come out crisp, detailed, and beautiful. The 108MP main sensor and the powerful zoom lenses make it feel like I’m carrying a professional camera in my pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
so cool and amazing features
on May 31, 2025
Posted by: Dr3dk
from Clovis, NM
Expertise:Beginner
Im so excited to get the opportunity to have this.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
25 ULTRA DOWNGRADED
on May 30, 2025
Posted by: SCRUFF
Expertise:Expert
I cannot willingly recommend the Galaxy S25 Ultra. Although I upgraded from the Note 9 and recognize the obvious improvements, the simple fact is that this phone has been consciously downgraded in several key areas.
Let me start with the lack of a Bluetooth S Pen. That feature was standard even on my old Note 9. How does an "upgrade" lose features?
Next, there’s no MagSafe-style capability. Despite all the advancements in fast charging, Samsung has now chosen not to include a charging brick, and the included charging cable with the S25 Ultra is incredibly short. It no longer reaches from the wall to my chair, whereas all previous cables did.
Also—though this has been the case for a few releases—it still baffles me: with over 95% of the population being right-handed, why on earth is the S Pen stored on the left side of the phone? It’s an incredibly poor design choice from a usability standpoint.
There’s no memory card slot, and the earlier removal of the LED notification indicator remains a downgrade in my opinion.
Samsung has not listened to its customer base, and it shows.
I will be returning this phone immediately. While I purchased it through my carrier, I wanted Samsung to see this review as well. I highly doubt I’ll return to this manufacturer.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, June 2, 2025
Hi Scruff, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand that it can be frustrating when your new device does not align to your expectations. We have provided a link to an article to help you with the redesigned features of your S Pen. We have also provided a link to the full device manual that will highlight the voice commands and hand gestures you can use with your phone. This manual will also highlight the edge lighting settings that can be used as a replacement for the LED notification indicator you mention. The removal of the slot for the micro SD card is to help further enhance the durability and water resistance of your device, and the additional of cloud storage will also allow access to your media across your ecosystem of devices. Lastly, we have provided a link to the Samsung Support Team if you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US