Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,210 Reviews)
Rating breakdown 10,210 reviews
5 Stars
8,744
4 Stars
1,155
3 Stars
184
2 Stars
66
1 Star
61
79%of customers recommend this product.
(
319 out of
406)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Naughty Forever
from San Francisco, CA
Expertise:Intermediate
Verified Purchase:Yes
overall a nice upgrade from my s20. the size of the phone is nice. the battery holds up really nice throughout the day. there are a couple of things that i don't like is the fact that you have to press enter after entering your passcode versus just the passcode. can't access secure folder through other apps so you would need to move it out and then place it back in. dragging down to see incoming app messages from the top is more difficult as i would need to do it multiple tries in order to see it. hope they fix some of these minor things but i do like the phone overall. i haven't had much use for the stylist probably not use to using it. i do miss the expandable memory card. that was ultimately why i didn't upgrade my s20 till now.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, June 25, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device to be a nice upgrade from your previous device, and are currently exploring all of the amazing features of Galaxy AI. We have provided a link to the full device manual to assist you in further discovery, and aligning the settings to your preferences. We appreciate you sharing your feedback on the software updates you would like to see as we consistently making upgrades to the experience for our customers. We have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
2
Nice screen. Poor design.
on June 24, 2025
Posted by: UltraFans
[This review was collected as part of a promotion.] The screen is more comfortable compared with S24 Ultra. The phone is lighter than S24 Ultra so friendly to ladies, that said I don't care about the phone weight too much. The AI improves and make the user experience even better. The back camera rings design is horrible, way too ugly compared with previous versions. The thick black rings design destroyed the phone and makes it look like a cheap entry level phone.
Value
2
Response from Samsung USBy R&R Team, June 25, 2025
Hey there UltraFans, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the enhanced display design and quality, along with the lighter design of the device. We appreciate you sharing your feedback on your preferences for the camera appearance. We hope you'll reach out to us again in the future if you ever have questions, or want to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I've had in years
on June 28, 2025
Posted by: AmbeMaatKiJay
[This review was collected as part of a promotion.] This is super light weight, sleek design without any compromise in performance. The new Galaxy AI feature is superb! I find myself using it more often because it is user-friendly and gives better reposnses than other AI apps I have used.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New Galaxy 25 Ultra
on June 28, 2025
Posted by: Shae91B25U
[This review was collected as part of a promotion.] I primarily use my Samsung galaxy 25 ultra for work and staying connected with my family.
The new Galaxy AI is absolutely incredible. Ive used it with my photos, google searches and to navigate my phone handsfree while driving. Its very smooth and works beautifully with everything I do. Its incredibly accurate with google searches along with giving the link to where i can find the source of said information. I love the new updates and look forward to seeing and learning more about everything its capable of!
The new Galaxy AI is absolutely incredible. Ive used it with my photos, google searches and to navigate my phone handsfree while driving. Its very smooth and works beautifully with everything I do. Its incredibly accurate with google searches along with giving the link to where i can find the source of said information. I love the new updates and look forward to seeing and learning more about everything its capable of!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Total waste of money.
on July 1, 2025
Posted by: HateS25Ultra
[This review was collected as part of a promotion.] I hate the camera. All this hype for absolutely zero difference to my S22 Ultra that I replaced. Other than having extra storage capacity I don't see any upgrade on the S25 Ultra vs the S22 Ultra. All this marketing Samsung runs is a total gimmick and I'm extremely disappointed .I can care less about the cosmic features on the new phone because at the end of the day they have improved nothing that really matters. The battery is just as before and I got stuck with a dead battery at a time that I really need it. I've been using Samsung phones for over 15 years but I can't say that this is going to last much longer .The camera gets blurry images ALL the time and has a really hard time trying to focus when there're multiple objects to pick from. The zoom is a big joke. If you zoom thrn the quality of the image is grainy and impossible to figure out whats in the picture. It's funny that Samsung claims that the phone can take a picture of the moon while it can't take a clear zoom picture of an object 100 yards away on Earth.
Value
2
Response from Samsung USBy R&R Team, July 1, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as expected or intended. We have provided links to troubleshooting guides to assist you with the blurry photos you mention, and also help you discover the different camera settings and options available on your device. Lastly, we have provided a link to the Samsung Support Team if this matter continues, or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best camera ever!
on July 1, 2025
Posted by: Xxxxxx
[This review was collected as part of a promotion.] I really love this phone. Especially the camera. The camera is better than most major dslrs, especially using the Galaxy AI assist when taking photos and doing the editing. I especially appreciate the remote control using the stylus. I have had a Samsung phone for the last 16 years and I am incredibly satisfied with the quality, the durability and the pricing. Thank you.Samsung you have a lifetime customer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great daily phone
on July 3, 2025
Posted by: Deluzionz24
[This review was collected as part of a promotion.] Overall great phone only real issue is the s pen wish it was Bluetooth compatible really missed the function when using the cámara for family photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on July 3, 2025
Posted by: Gailofthewild
[This review was collected as part of a promotion.] I love Samsung. Samsung has raised the bar again. No other words needed
Value
5
Written by a customer while visiting Samsung US