Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,993 Reviews)
Rating breakdown 19,993 reviews
5 Stars
17,173
4 Stars
2,166
3 Stars
383
2 Stars
121
1 Star
150
86%of customers recommend this product.
(
1,010 out of
1,179)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Eric M
Verified Purchase:Yes
I come from the Xperia line most recently. Good Lock makes the UI feel like the old jail broken phones
Bit of a pain to dial in but once you're there this is very slick.
Written by a customer while visiting Samsung US
Posted by: Ibrahim RECIOUI
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
The Samsung Galaxy S25 Ultra feels like the ultimate Android flagship. It combines raw performance with smart AI tools, a stunning display, and a versatile camera system. If you want a phone that does everything at the highest level, this is it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, January 15, 2026
Hey Ibrahim Recioui, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you are finding this device to be such the ultimate flagship, and that you are enjoying the addition of Galaxy AI, and enhanced display quality. We would love nothing more than to hear from you again in the future any time you have questions, or additional feedback about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
So so pictures
on January 14, 2026
Posted by: Gidali85
from Wadsworth, Ohio
Expertise:Beginner
The camera doesn't seem to take as clear pictures as I would think, since it has so many lenses on the back of the phone.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
3
Response from Samsung USBy R&R Team, January 15, 2026
Hey Gidali85, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to an article to help you with the blurry photos you mention experiencing. We have also provided a link to the Samsung Support Team to offer additional assistance and troubleshooting if this experience continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Excellent camera, fast procesor, slimer and ligther
Response from Samsung USBy R&R Team, January 15, 2026
Hi Miguel Rodriguez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are finding the processing speed, design, and camera to be so excellent on your device. We have provided a link to the complete manual to help you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Kevin
Expertise:Expert
Verified Purchase:Yes
Great all the great features that makes it a great purchase
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 15, 2026
Hey Kevin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the amazing features and capabilities of your new device. We would love to hear from you again in the future if you ever have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: ktilyn
from Bellevue NE
Expertise:Intermediate
Verified Purchase:Yes
This phone is great! Clear screen awesome camera and clear speakers.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5
Value
5