Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(27,253 Reviews)
Rating breakdown 27,253 reviews
5 Stars
23,361
4 Stars
3,023
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great phone great capabilitues and great camer!!
on June 2, 2025
Posted by: Lynn1996
[This review was collected as part of a promotion.] I really like how tge AI complementsmy searches on the phone and the web as well.
Value
5
Written by a customer while visiting Samsung US
Posted by: Gheorghiren
from Clinton, IA
Expertise:Intermediate
Verified Purchase:Yes
I am very pleased. It shoots video as if it were real and the photos are excellent. I am still learning its functions. I like it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fingerprint problem
on June 2, 2025
Posted by: Shamas
[This review was collected as part of a promotion.] Fingerprint is problematic even more with screen protector. Pen button won't take pictures.
Value
3
Response from Samsung USBy R&R Team, June 2, 2025
Hi Shamas, thank you for your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you resolve any frustrations and have the best possible experience with your device. If you are using a screen protector with your device, we do recommend enabling the touch sensitivity setting in your settings application under display, to help ensure your fingerprint scanner is reading as intended. We have provided a link to a troubleshooting guide to assist you with this frustration if it continues. We have also provided a link to the full device manual that will highlight the voice commands and hand gestures you can use with the camera of your device for control from a distance. We have lastly, provided a link to the Samsung Support Team if you would like additional assistance with your new phone, or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with amazing camera and. many future
on June 2, 2025
Posted by: Luciano
[This review was collected as part of a promotion.] The ia is so helpful and efficient and help with any task so amazing
Value
5
Written by a customer while visiting Samsung US
Posted by: Safiya
from New York, NY
Expertise:Expert
Verified Purchase:Yes
I have waited so long to buy a new phone from the S10 only to end up with a phone with such s awful camera, it feel like taking a photo of a nokia in fact my S10 feels like a better phone I'm so very disappointed the only reason i wanted a new phone is for the camera
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 2, 2025
Hi there Safiya, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how valuable the camera of your device is to you, and we would love nothing more than to help you resolve this frustration. We have provided a link to an article to help you with the different settings and features of your camera. We have also shared a link to the Samsung Support Team to offer assistance if this matter with your phone continues. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great integration of AI
on June 2, 2025
Posted by: Fleeting1
[This review was collected as part of a promotion.] The whole experience is great, not dominated by Galaxy AI but it's just there to assist in every day tasks, excellent camera quality, screen quality, and the anti-reflective glass coating is a game changer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great look
on June 2, 2025
Posted by: Queenbee43
Love the phone great features and look. Love the whole version of the phone.
Written by a customer while visiting Samsung US
Customer Rating
4
An overall improvement
on June 2, 2025
Posted by: Techten
[This review was collected as part of a promotion.] I've used Galaxy devices since the S3. I have gone to some of the competitors for what I thought might be the next big thing, but they truly can't compete with Samsung. It always amazes me how innovative Samsung can be.
While features have come and gone (I specifically miss the remote control from the S5) the only real drawback i could find was the absence of Bluetooth features on the S pen.
The Galaxy AI is simply amazing. I have used it several times to remove unwanted objects or people from the background of photos. The generative edit feature is incredible at matching backgrounds. The live translation is another great feature. It gives me the ability to talk to family that barely understood me before.
Value
4
Written by a customer while visiting Samsung US