Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(19,928 Reviews)
Open Ratings Snapshot
Rating breakdown 19,928 reviews
5 Stars
17,128
4 Stars
2,153
3 Stars
381
2 Stars
120
1 Star
146
86%of customers recommend this product. 
(
968 out of 1,132
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1 out of 5
1
Holy moly c***
on January 7, 2026
Posted by: Full metal metal
from Coloraodo
Expertise:Intermediate
After 2 months display, shut down and would not work. I got 2 lines on the inner screen that go across the entire screen but screen will not turn back on front screen works. Unfortunately I we'll now be seeking help in the product.Malfunction area due to the fact that I had no time to get the insurance set up before the phone had not worked
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
1tb Galaxy s25 Ultra
on January 7, 2026
Posted by: Dru D
from Mesa, AZ
Expertise:Intermediate
Verified Purchase:Yes
Finally, a phone with enough storage! I miss the expandable memory of SD cards but this is a close 2nd. Phone is epic on all fronts now!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2026
Hey Dru D, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are pleased with the usage ofyour device, and that you are finding the storage to be sufficient for your usage needs. We have shared links to resources to assist you with your exploration of the enhanced capabilities of your device, and answer any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love It
on January 7, 2026
Posted by: Angel S
from Porterville, California
Expertise:Expert
Verified Purchase:Yes
I have been a huge fan of Android phones, specifically Samsung Galaxy phones. The S25 Ultra is awesome and I love it even more than my S21 that I upgraded from.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2026
Hi Angel S, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are enjoying all of the upgraded capabilities of your new device. Please, don't hesitate to reach out to us again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excelent service and good device
on January 7, 2026
Posted by: JAGG
Verified Purchase:Yes
I'm so happy, with my new device, i'm enjoing and learning with this.
Response from Samsung USBy R&R Team, January 8, 2026
Hey JAGG, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We love hearing how happy you are with the capabilities of your device. We have provided a link to the complete manual for your device to help you fully explore your device. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
design and performance.
on January 7, 2026
Posted by: Siegfried
Verified Purchase:Yes
sleek and solid design and quick response. I highly recommend.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 8, 2026
Hey Siegfried, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the enhanced speed, and design of your new device. We have provided links to resources to help you discover additional features, align the settings to your usage, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Experience
on January 8, 2026
Posted by: Mr JnBa
from Saint Lucia
Expertise:Intermediate
Verified Purchase:Yes
Great device, smooth interface. Only downside is the S pen not being able to be used with the camera.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2026
Hey Mr JnBa, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are having a good experience with your device. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your camera. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra
on January 8, 2026
Posted by: Anonymous
Verified Purchase:Yes
Love it, more smooth than S24 Ultra, easy to use and fast and reliable, thank you for this product. The pen is a great feature.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2026
Hi Anand Family, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving your new device, and that you are finding it a nice upgrade from your previous device. Please, reach out to us again in the future if you ever have questions about your Samsung products, or wish to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth the upgrade
on January 8, 2026
Posted by: Jes R
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from a Galaxy S21+ and I couldn't be happier.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 8, 2026
Hey Jes R, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you couldn't be happier with your upgrade to your new device from your last one. We have provided links to the complete manual and the Samsung Support Team to help you discover all of the amazing capabilities of your device, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
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