Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(19,928 Reviews)
Open Ratings Snapshot
Rating breakdown 19,928 reviews
5 Stars
17,128
4 Stars
2,153
3 Stars
381
2 Stars
120
1 Star
146
86%of customers recommend this product. 
(
968 out of 1,132
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3 out of 5
3
Sometimes a phone is just a phone
on January 5, 2026
Posted by: Nannys Sad S9
from Grove, OK 74344
Expertise:Intermediate
Battery seems to stay up pretty well usually have to plug it in while driving, pod cast while driving.
The camera is pretty good, I'm not sure i would ever use all that it does. Some things are like bragging rights yet not totally useful.. the display is amazing, performance it seems too keep up, although like anything else it's not perfect. My biggest complaint is the NO BLUETOOTH S PEN! Totally disappoints me. Storage is storage, is you pay you can have it, if not you can suffer through.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 6, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding features you enjoy using with your device, and that you are finding it reliable for battery life and phone calls. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also shared a link to the full manual for your device to help you with additional features and aligning the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions, or experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent performance
on January 6, 2026
Posted by: Richard
Expertise:Intermediate
Verified Purchase:Yes
I have been a Samsung phone owner for the last ten years. I recently purchased a S25 Ultra and it has excellent battery life and performance.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2026
Hey there Richard, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are happy with your new device, and finding the battery life and processing power to be enhanced from your previous device. We have shared a link to the complete manual to help you discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions arise as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Three weeks After
on January 6, 2026
Posted by: SteveE
Expertise:Expert
Verified Purchase:Yes
Having the galaxy 25 ultra for 3 weeks, everything is working smooth as expected. So having my settings all set with maximum battery power saving, the battery life is not what I expected, compared to the 24 ultra witch is much better.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 6, 2026
Hey SteveE, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding the device to operate smoothly. We have provided links to a few troubleshooting guides to help you maximize the battery life at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this matter with the battery of your device, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Phone heating
on January 6, 2026
Posted by: Anonymous
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
Just want to let you know that the phone is heating too much. And
See if I can replace this phone or get something new.Because this one is heating too much
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 6, 2026
Hello Parasar chowrasia, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We have provided a link to a troubleshooting guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team and your warranty information to help you resolve this matter if you continue to experience the temperature being too high. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best android phone
on January 6, 2026
Posted by: EMEN
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Best android phone with lot of good features......
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 6, 2026
Hi there EMEN, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving your device so much, and finding it the best you have had. We have shared links to resources to assist you with further exploration of your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I brought my phone on cyber monday at great price
on January 6, 2026
Posted by: Nat B
from Atlanta
Expertise:Intermediate
Verified Purchase:Yes
Great phone it does everything flawless with no issues
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2026
Hi Nat B, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the purchase and usage of your new device. We have shared links to resources to help you discover additional capabilities, align the settings to your preferences, and answer any questions you may have as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone
on January 6, 2026
Posted by: KL16
from Phoenix
Expertise:Expert
Verified Purchase:Yes
Very good upgrade from s23 ultra. Great display, fast processor, excellent features, amazing camera. Overall a great buy.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2026
Hi there KL16, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing experience with your device, and that you are thrilled with the beautiful display, enhanced speed, and amazing camera. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra 256Gb (Unlocked)
on January 6, 2026
Posted by: Gerry R
from Woonsocket, RI
Expertise:Expert
Verified Purchase:Yes
Excellent upgrade from my S22 Ultra. It's very fast & the camera is great, including the AI assistant.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2026
Hi there Gerry R, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with your upgrade to this new device, and finding it to be faster in processing, and fun to use with both the camera and Galaxy AI. We would love nothing more than to hear from you again in the future any time you have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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