Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,653 Reviews)
Rating breakdown 19,653 reviews
5 Stars
16,936
4 Stars
2,122
3 Stars
357
2 Stars
111
1 Star
127
85%of customers recommend this product.
(
795 out of
930)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Samsung s25 Ultra
on March 20, 2025
Posted by: Senthil
from New Jersey
Never ever buy this phone. It really has lot of software issues. If i use the speaker, the receipent is receving a feedback effect, when the phone is locked, the youtube audio stops (I have youutube Premium) and never happened on other phone. And when i use charger, the phoen is heated
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 21, 2025
Hello Senthil, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that it can take time with new devices to integrate your preferences in to your usage. We would love to help you with the frustrations you mention experiencing to have the best experience possible with your phone. We have provided links to articles to help you with the temperature of your device and the feedback you mention. When using your YouTube if you are locking you device the audio control panel should come up on the lock screen and you can press play to restart the audio. We have provided a link to the full device manual to help you with the settings and home screen options available. We have lastly, provided a link to the Samsung Support Team if your frustrations continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is my favorite
on March 25, 2025
Posted by: VADERMASTER
[This review was collected as part of a promotion.] A really nice. Camure is great I love how fast it is and
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Its okay S20 was the best and maybe S22 2nd best
on April 8, 2025
Posted by: ABRivera
i bought this at launch. its alr i feel like with each new model it loses some features that were great on the model beforehand.
Response from Samsung USBy R&R Team, April 9, 2025
Hello ABRivera, thank you for sharing your experience of your new Samsung Galaxy S25 Ultra with us. We know how important your device, and specific features are to you every day, and we are always happy to assist our customers. Without knowing what features you feel have been removed or changed, we have provided links to the full device manual and the Samsung Support Team. These resources will help you best align the settings to your preferences and answer any questions you may have as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2
Better to skip this generation.
on April 23, 2025
Posted by: Disappointed Customer
from Florida
Expertise:Expert
Bought 30th of January. This phone lacks and I feel i got ripped off. Camera WAS good and now I'm doing warranty because it no longer works. Pen was a huge disappointment. It's fast but that's it. UI is terrible and seems more difficult than what it needs to be. AI isn't worth losing a 24 ultra.
Features
1
Performance
4
Design
3
Value
2
Response from Samsung USBy R&R Team, April 24, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not meeting your expectations and operating as intended. We would love to help you best align the settings of your device to your preferences, enjoy the usage of your device, and resolve any frustrations. We hope you have been able to resolve the matter with your camera, we have provided a link to an article about the redesigned S Pen features, and another link to the full device manual that highlights the hand gestures and voice commands you can use as well as other features. Lastly, we have provided a link to the Samsung Support Team to help offer any additional assistance you require or desire. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible buy
on May 28, 2025
Posted by: Toobraazzyy
phone was super laggy when I powered it on and it said de bluetooth device is ready to pair in some kind of Chinese voice. I don’t know if that’s supposed to happen.
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Toobraazzyy, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you every day, and we are always happy to assist our customers. We have provided a link to an article to help you maximize the speed of your device. We have also provided a link to the Samsung Support Team if this experience continues or you would like to discuss your experience further with the inital setup. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the Cost.
on October 8, 2025
Posted by: matt
from san antonio, texas
Expertise:Intermediate
There are too many useless apps loaded onto the device by the manufacturer. They market the phone based on its AI performance, but it has little appeal. The fit and finish could be improved. It is too large to be on a belt clip. In addition, the screen scratches too easily. I'll resell this and buy an unlocked older phone. I regret the purchase; it is genuinely not worth the money. At this price point, I expect a phone that is tough, well-made, has plenty of storage, has long battery life, and is not laden down with ridiculous apps.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, October 8, 2025
Hi there Matt, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. Your feedback is invaluable to us as we continue to strive for innovation and devices that truly excite our customers during usage every day. If you are finding the display to be scratching too easily, we do offer screen protectors for your device for the additional peace of mind. If you are wanting to wear your phone on your belt with the clip but finding this device to be too large for that usage, the Samsung Galaxy S25, or Galaxy S25+ may have the size and weight you are seeking. Lastly, we have provided a link to the complete manual for your device to discover additional ways that the features or Galaxy AI can enhance your experience, and another to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Newer is not always better
on October 25, 2025
Posted by: Jaxc
from Tyler, Texas
Expertise:Intermediate
My husband & I have both used Samsung phones for years now, loved them. Until we both got these S25 Ultra phones back in the spring. My phone has had the most continuous problems from the start. Hard to set up, hard to understand, & hard to control - just touch a page & it jumps to another page or the sound just goes up or down on it's own, no matter what I set. I have had this strange message that pops up on my screen many times a day, something about my husband's phone, but they are not connected. It stays on the screen a few seconds & then goes away. Don't know where it comes from, what it means, or how to stop it. I did the settings like my last phone, but this new one has a mind of it's own. I don't feel secure. Would give anything to get my old S23 phone back!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, October 27, 2025
Hi there Jaxc, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not meeting your expectations, and we would love to assist you. We have provided a link to the complete manual to assist you with the ways the software has been changed from your previous device. We have also provided a link to the Samsung Support Team to assist you with the features that are not operating as intended that you mention with the software. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Great features are gone.
on April 18, 2025
Posted by: Loved Samsung
I went from note10 to this and I couldn't be more unhappy. They added 100x zoom and removed tons of great features. This thing is almost useless. The s-pen is fully useless now. The button has no purpose. The camera lost almost all functions. There is no copy memory for pasting. Tha autocorrect is extremely annoying and doesn't help at all like it use to. I cannot view thousands of pictures and videos that were taken with the 5 ansmd 10. It refuses to keep wifi off. I have to turn it off several times per day. I now have to press enter after entering my pin to unlock screen. The thumb print works if my thumb isn't clean, moist, hot, cold, dry or dirty. I cannot preview messages before unlocking screen. There is no card slots. With a decent case, the side bar is nearly impossible to access. The front camera view is narrow and the one adjustment makes almost no difference. Atleast 10% of messages don't go through. Cross compatibility with onedrive is awkward and there is no way to backup there. Only sync which brings a whole new set of issues. Calls often drop while on hold. It deletes the last several words from onenote when app is closed. If I zoom in on the moon, it snaps in a google pic of the moon. Talk to text is impossible and it always spells out all punctuations. Sharing things is several more steps now. 5G is 1/4 the speed 4G was. Pages take several seconds to load or download images and video. I have AT&T unlimited and it was always fast with previous phones. So we traded all that and more for 100x zoom that lies to us. This thing is a disgrace for Samsung.
Response from Samsung USBy R&R Team, April 21, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your new Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when you have a new device that has been changed from the device you hae been using for a prolonged period of time. We would love to help you best align the settings to your preferences, and have the best possible experience with your device. We have provided links to articles to help you with the dropped calls, fingerprint reader, and how to use facial recognition for easier unlocking of your device. We have also provided a link to an article to help you use the redesigned S Pen features with your phone, and use the different camera settings and features for outstanding photos and videos. Lastly, we have provided a link to the full device manual and the Samsung Support Team to fully align the settings to your preferences, and answer your questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US