Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(19,832 Reviews)
Open Ratings Snapshot
Rating breakdown 19,832 reviews
5 Stars
17,065
4 Stars
2,143
3 Stars
369
2 Stars
116
1 Star
139
86%of customers recommend this product. 
(
911 out of 1,060
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
EPIC!!
on January 1, 2026
Posted by: Anonymous
Verified Purchase:Yes
Best smartphone and service hands down!! I am so happy with my s25 Ultra!
Response from Samsung USBy R&R Team, January 2, 2026
Hi Jacquelyn Kent, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the usage and amazing features of your device. Please, don't hesitate to reach out to us again if you ever have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is beyond my expectations!
on January 2, 2026
Posted by: Anonymous
Verified Purchase:Yes
This phone is great. Camera is superb quality especially the videos. I was able to zoom in my kid’s choir concert at school and it’s so clear and sharp.
Response from Samsung USBy R&R Team, January 2, 2026
Hi Mike, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such an amazing experience with your device, and loving all of the amazing capabilities of your phone. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on January 2, 2026
Posted by: MKUltra
Expertise:Intermediate
Verified Purchase:Yes
What I expected in a phone. Loved my 23 Ultra and knew that the 25 would be even better.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S25Ultra
on January 2, 2026
Posted by: Anonymous
Verified Purchase:Yes
I found the phone to be similar to my S21Ultra. The battery life is great on the new one, the camera is awesome and am loving all the extra storage, I have alot of pictures!
Response from Samsung USBy R&R Team, January 2, 2026
Hey Cyndi Smith, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding the transition to your new device to be smooth and easy. We have provided links to resources to help you further explore the amazing enhancements to your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Honestly do not see a major difference
on January 2, 2026
Posted by: Gingy
from Houston Tx
Expertise:Intermediate
Verified Purchase:Yes
I was coming from an S22 ultra and not going to lie. I really do not notice a difference other than it is a bit faster... It's nice I like the phone just not super impressed with new or lack thereof features. Maybe I am missing something, but it does not feel like the days of a new phone maybe 5 years ago. Again I would not say I am disappointed as the S22 was getting quite laggy and slow to respond but I am not impressed. truly neutral.
I would recommend this to a friend!
Features
2 out of 5
2
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 2, 2026
Hey Gingy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced speed and processing power of your new device. We have provided a link to the complete manual for your device to help you discover additional capabilities and additions to your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5 out of 5
5
Value
5 out of 5
5
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