Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,652 Reviews)
Rating breakdown 19,652 reviews
5 Stars
16,936
4 Stars
2,122
3 Stars
357
2 Stars
110
1 Star
127
86%of customers recommend this product.
(
795 out of
929)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
The Leap from S24 to S25 Ultra
on April 30, 2025
Posted by: Samsung Guy
from Natchitoches LA
Expertise:Intermediate
I've had my S25 Ultra 512 GB for 3 months now.I am coming from a S24 Ultra so the biggest thing was wondering about the Bluetooth taken away from the pen. Honestly it was for bragging rights in my opinion but I guess since then I have matured in seeing the S25 Uktra as my daily driver.Since the battery life is better because of the new chip the fact that the battery is the same 5000 amps I guess makes it last longer.still kind of wanted nothing to be taken from the S24 Ultra it's still has a special place in my heart.
Truly Satisfied Samsung Guy
Truly Satisfied Samsung Guy
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 30, 2025
Hi there Samsung Guy, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the usage and features of your new device. We have provided a link to an article to help you with the redesigned features of the S Pen and help you integrate them in to your usage. We have also shared a link to the Samsung Support Team if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy s25 Ultra removing the Bluetooth feature ba
on May 31, 2025
Posted by: Brian enzada
Expertise:Expert
By removing the Bluetooth feature on Galaxy s25 Ultra you did a terrible decision I am one of the loyal Samsung customer for many many years my last best phone was not 20 Ultra 5G after that you guys fail to please me
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 2, 2025
Hi Brian Enzada, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important specific features of your device are to you every day. We have provided a link to an article to help you discover and integrate the redesigned S Pen features in to your usage. We have also shared a link to the full device manual that highlights the usage of hand gestures and voice commands you can use with your phone. Lastly, we have provided a link to the Samsung SUpport Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Bloatware
on June 4, 2025
Posted by: Bob F
I have had Samsung phones goingback to the S8. Never again the bloatwarr that they load is obnoxious. Especially the Galaxy Store. You can't unistall it or tirn off notifications so you are constantly getting ad in your notifications. The Pixel is my next phone.
Response from Samsung USBy R&R Team, June 5, 2025
Hi there Bob F, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable an uninterrupted usage of your device is to you, and we have provided a link to an article to help you remove the pop ups you mention experiencing with your device. We have also provided a link to the Samsung Support Team if you would like assistance with the settings to better align to your preferences. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
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Written by a customer while visiting Samsung US
Customer Rating
1
Meh, just meh.
on June 23, 2025
Posted by: Anthony B_OKC
Lets count how many features Samsung has removed over the years shall we. 1. SD card slot (for an Ultra model thats just a no no). 2. Headphone jack 3. Bluetooth support on the S-Pen.
Response from Samsung USBy R&R Team, June 24, 2025
Hello Anthony B_OKC, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when features you have relied upon have been changed on your device, and we would love to help you discover additional methods of accomplishing your goals. For the micro SD card slot you mention, the removal has been an effort to enhance the durability and water resistance of your device. This has the added benefit, when using cloud based storage expansion, you can access your data on any of your Samsung devices in your ecosystem. For the headphone jack, you would still be able to use your favorite wired headphones, and would need to use a USB-C to headphone jack adapter to plug directly in to your charging port. We have provided a link to an article to hel;p you integrate the redesigned S Pen features in to your usage. Lastly, we have provided a link to the Samsung SUpport Team if you haev additional questions about your device, or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This s25 ultra is AMAZING!
on September 24, 2025
Posted by: Natedawg
[This review was collected as part of a promotion.] This new Samsung galaxy s25 ultra is just amazing from the build quilty and the weight to the phone and don't get me started with the screen it's amazing a huge. I just switched from ios to andriod and don't regret it a single bit. I use this phone for content creation and the camera is just perfect. I've personally never felt a smooth and sharp video creation when using a pro video mode. And then in addition the galaxy Ai helps with photo editing! This has come in very handy with taking unwanted objects from a picture to make it perfect. It works so well you can't even tell there was something there before. My overall experience has been super amazing and this battery life last me all day long with pretty heavy usage. I give this phone a 10/10
Value
5
Response from Samsung USBy R&R Team, September 26, 2025
Hi Natedawg, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you love this device, and are finding so many amazing uses for Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Sveto
from Sonoma CA
Expertise:Expert
Verified Purchase:Yes
Best phone in overall, battery is amazing it literally lasts for 24hrs
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has great features
on October 8, 2025
Posted by: Jkala112705
[This review was collected as part of a promotion.] The phone feature Galaxy AI is very helpful.
I use this device for streaming, gaming, movies, sports, work, school and more.
I use this device for streaming, gaming, movies, sports, work, school and more.
Value
4
Response from Samsung USBy R&R Team, October 8, 2025
Hi Jkala112705, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying the usage of your device for your streaming and gaming, and finding the features of Galaxy AI so helpful for a range of daily tasks. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Matt
Expertise:Intermediate
Verified Purchase:Yes
Do not like the S25 ultra at all. I have the S23 ultra and feel that is far superior to the S25 ultra.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 7, 2025
Hi Matt, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can come with a bit of a learning curve when features and uses you have been accustomed to have been changed. We have provided a link to the complete manual for your device to help you with these changed and updates at your convenience. We have also shared a link to the Samsung Support Team to offer assistance if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US