Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,549 Reviews)
Rating breakdown 19,549 reviews
5 Stars
16,856
4 Stars
2,111
3 Stars
351
2 Stars
108
1 Star
123
85%of customers recommend this product.
(
725 out of
854)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Anonymous
Verified Purchase:Yes
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Response from Samsung USBy R&R Team, December 12, 2025
Hello Carlos, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations. We are always happy to assist our customers in troubleshooting and resolving any frustration you are experiencing with your device. Without knowing what your experience has been thus far, we have provided a link to the Samsung Support Team to assist you through chat at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Joseph
from AZ
Expertise:Intermediate
Verified Purchase:Yes
Great phone so far and the price was great.
Phone has been as expected so far, with the exception of the "S"pen unable to take photos.
Phone has been as expected so far, with the exception of the "S"pen unable to take photos.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Joseph, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra. We are happy to hear that you have been pleased with the usage and updates with your new device. We know that changes to accessories you have used in the past can be disappointing. We have provided a link to the complete manual for your device to help you discover hand gestures and voice commands you can use with your device. You can also use your Galaxy Watch, if you own one, to remotely control the camera of your device. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5
Value
5