Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,650 Reviews)
Rating breakdown 19,650 reviews
5 Stars
16,936
4 Stars
2,121
3 Stars
357
2 Stars
109
1 Star
127
86%of customers recommend this product.
(
794 out of
927)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
2
Dissatisfied with camera
on March 26, 2025
Posted by: Doc Sammy
from Ohio
Expertise:Intermediate
Very, Very, very disappointed with the quality of pictures using this flagship phone. Ai is very good. Keep your old phone, wait for a better camera.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, March 27, 2025
Hi there Doc Sammy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is to have a new device that is not meeting your expectations. We have provided links to resources to help you resolve this frustration with your camera at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible camera
on May 8, 2025
Posted by: RaiDoc
Expertise:Expert
Unfortunately I need to give this model a one star. Here are the reasons why and they're all to. do with the Camera. I have owned ever Samsung Ultra since the 20. The 23 Ultra the camera was exceptional in every way. The 25 instead has problems. It hunts constantly on Micro. The zoom is not as good as the 23. The wide landscape feature again does not work as well as that of the 23 and it hunts on occasions. The color saturation on photographs is bland and dull. The 23 was exceptional. And finally the flash often does not work on Auto when it should. I am a fairly passionate amateur photographer and could use my 23 often as a ready back up for my Nikon 850 or X6 semi pro cameras - imagine that. The 25 is the worst camera I've ever had on a phone.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, May 9, 2025
Hi there RaiDoc, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when the camera of your device is not meeting your expectations. We have provided links to a few resources to help you troubleshoot this matter at your convenience. This includes an article to help you with all of the different features and settings of your camera. We have also provided a link to the Samsung Support Team if you continue to experience this frustration and would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever gad
on June 10, 2025
Posted by: Jay2bee
[This review was collected as part of a promotion.] The galaxy AI is super helpful in the new galaxy s25 ultra. It helps in many situations from simple artwork help to questions you may have. This phone is truly a small computer at your finger tips. Also I love the Samsung dex feature on the phone so I can cast with ease. I can honestly say with just the small feature above and the rest..this is by far the best phone I've ever had. If you want to take great photos and video...this is the phone for you. If you love to draw, then you will love the stylus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features!
on September 21, 2025
Posted by: Mommyof3
[This review was collected as part of a promotion.] Galaxy AI is truly helpful with the work that I do. It makes writing a letter 100% times easier. Also helps me remember things that my ADHD brain can't remember. Also having 3 kids this phone is very well loved and with holds abuse from a 4 and 3 year old! Can't say enough about this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 25, 2025
Posted by: Saber4
[This review was collected as part of a promotion.] The software of the phone is fast and smooth. The ai phone calls is a great addition to not answer and let the ai do it for you which is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The s pen has become completely useless
on October 30, 2025
Posted by: Krazy2h8
[This review was collected as part of a promotion.] I have always loved the ultra because of the features the s pen provided but the galaxy s25 ultra completely ruined that by removing the air commands. I used to LOVE being able to use my s pen... the only reason I rated this phone 2 stars instead of one is bc of the camera and AI picture and video options.. samsungs failure to utilize the S pen has made the ultra a complete failure bc its now just an over priced version of the galaxy plus.
Value
3
Response from Samsung USBy R&R Team, October 30, 2025
Hi there Krazy2h8, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that changes being made to accessories, and features you have used in the past can cause frustration. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the complete manual to help you with hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Terrible Voicemail.
on November 12, 2025
Posted by: Donald0331
I cannot stand the voice mail. It takes you 10 minutes to listen to your voice mails. It reads off times and data, AND spells out the phone number AND tells you how long the message. All of which you will know if you could just listen to your voice mail without a 10 minute prompt.
Written by a customer while visiting Samsung US
Customer Rating
5
Worth the trade-in
on December 13, 2025
Posted by: Tleezy79
[This review was collected as part of a promotion.] I was hesitate to trade in my S22 Ultra for the the S25 ultra. But due to the sale and trade in offer I couldn't refuse. I am very glad as the phone does everything the S22 could but better, faster, and more crisp.
The galaxy Ai is something I use many times a day. Any question that comes to my mind I just hold my side button and ask. They say the most successful people will be the ones who use AI the best.
Overall very pleased with the S25 Ultra and look forward to any future updates. It is a very capable phone.
The galaxy Ai is something I use many times a day. Any question that comes to my mind I just hold my side button and ask. They say the most successful people will be the ones who use AI the best.
Overall very pleased with the S25 Ultra and look forward to any future updates. It is a very capable phone.
Value
5
Written by a customer while visiting Samsung US