Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,461 Reviews)
Rating breakdown 14,461 reviews
5 Stars
12,478
4 Stars
1,563
3 Stars
257
2 Stars
82
1 Star
81
82%of customers recommend this product.
(
472 out of
574)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Love my phone
on August 5, 2025
Posted by: Keembx
[This review was collected as part of a promotion.] I love my s25 .I really love the a.i. she help me with about everything day to day. I'll never go back to anything else. I ues my s pen . Just miss the Bluetooth part other then that I love my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone for Business
on August 5, 2025
Posted by: Eggie2024
[This review was collected as part of a promotion.] Perfext phone foe business, you dont need a computer you hot al in one, easy to understand, the AI features are amazing, photos with a great quality and more
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Major flaws
on August 5, 2025
Posted by: Shelton
[This review was collected as part of a promotion.] Phone is just an ok phone. Notifications and alarm doesn't work. That is a major setback... called samsung three different times and couldn't resolve the alarm feature
Value
3
Response from Samsung USBy R&R Team, August 7, 2025
Hey Shelton, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how important your alarms and notifications are to you every day, and we would be more than happy to help you resolve these frustrations. We have provided links to resources to assist you with your troubleshooting at your convenience. We have also provided links to the Samsung Support Team and warranty information for your device to help you work towards a resolution if these matters continue with your device. Thank you for being a Samsung customer. -Elizabeth
Set and edit alarms on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002623/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Set and edit alarms on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002623/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3
s21 vs s25 no changes minus camera
on August 5, 2025
Posted by: photofanatic2
[This review was collected as part of a promotion.] I had s21 i don't see much of a difference. one thing that wss key to me was the camera, that's what I loved about thr s21 100x zoom. I noticed s25 doesn't have that capability and pictures aren't as clear. phone is easy to use since things didn't really change but am disappointed about the camera feature.
Value
3
Response from Samsung USBy R&R Team, August 7, 2025
Hi there Photofanatic2, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love to help you maximize your experience and have the best possible photo and video taking experience with your device. We have provided links to resources to hepl you with the clarity of your photos and the different camera features and settings on your phone. We have also provided links to the complete manual to help you discover the new features like Galaxy AI, and integrate them in to your usage, and to the Samsung Support Team if you ever have questions. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing and well rounded for the price
on August 5, 2025
Posted by: SupYALLbois
[This review was collected as part of a promotion.] The galaxy ai is incredible, it uses amazing processing to instantly make anything clearer. I have taken pictures and videos spanning terabytes of storage, and it hasn't struggled or delayed once.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Upgrade
on August 5, 2025
Posted by: Superrick
[This review was collected as part of a promotion.] I recently upgraded from my old s22 ultra to the new s25 Ultra with Galaxy AI and I am amazed. The new 200mp camera upgrade makes it worth it alone! Combine that with the Galaxy AI and you get amazing photos every time. The OLED screen and vibrant colors can't be beat!
The processing speed is insane, zero lags zero distortions. I wish Samasung would integrate a thermal imaging camera as well!
The processing speed is insane, zero lags zero distortions. I wish Samasung would integrate a thermal imaging camera as well!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Im so happy
on August 5, 2025
Posted by: Olive2009
[This review was collected as part of a promotion.] Totally worth it, the camera in itself is worth it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera use
on August 5, 2025
Posted by: Bomaclan
[This review was collected as part of a promotion.] This camera is truly remarkable for capturing moments. I love seeing how much my 15-year-old daughter enjoys using it. It really brings her joy and creativity to life. Er enjoys using it. It really brings her joy and creativity to life.
Value
5
Written by a customer while visiting Samsung US