Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(5,511 Reviews)
Rating breakdown 5,511 reviews
5 Stars
4,723
4 Stars
657
3 Stars
89
2 Stars
20
1 Star
22
82%of customers recommend this product.
(
106 out of
130)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Nice build quality
on February 18, 2025
Posted by: Gilbert
[This review was collected as part of a promotion.] I really like the screen being flat instead of curved and back not being glass. The only thing that's annoying is the cameras sticking out so much. It won't lay flat on a table because of the big cameras on the back.
Value
4
Response from Samsung USBy R&R Team, February 19, 2025
Hello Gilbert, thank you for sharing your experience with your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the features and capabilities of your new phone. We recommend protective cases on all devices to help ensure protection from any accidental bumps and drops. This may offer you more comfort when placing your phone on a desk and that it will not feel as unbalanced. We appreciate you being a Samsung customer, and hope you'll reach out to us again with questions or additional feedback. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra Review
on February 18, 2025
Posted by: Jimmyc
[This review was collected as part of a promotion.] Love everything about this phone. Only disappointment is the inability of the S pen as a Bluetooth function like it's predecessor
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone
on February 18, 2025
Posted by: Xdelmar
[This review was collected as part of a promotion.] I really wanted to love this phone.
It feels smaller than the S23 Ultra and I'm not a fan of the rounded corners. I am also bummed about the S Pen downgrade. I used the Bluetooth feature alot.
It feels smaller than the S23 Ultra and I'm not a fan of the rounded corners. I am also bummed about the S Pen downgrade. I used the Bluetooth feature alot.
The functionality is great and the OS updates are good. I love the Gemini AI app alot. Im seriously thinking of switching back to my S 23 Ultra with squared corners and Bluetooth S Pen and wait for the One UI 7 update for that.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hey Xdelmar, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that the change in functionality can cause frustration as you adjust your usage. We have provided a link to an article to help you with ways you can continue to use your S Pen and the redesigned features. We have also provided a link to the full device manual to help you with voice commands and hand gestures that can help you with a range of tasks. Lastly, we have provided a link to the Samsung Support Team to offer one on one assistance and answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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https://www.samsung.com/us/support/downloads/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
4
Good but not 5 stars
on February 18, 2025
Posted by: Mujju1
[This review was collected as part of a promotion.] I upgraded from S24 ultra to 25 ultra, I understand there are good changes under the hood but Samsung needs to up their game. downgrading does not help, my disappointments over the years are removal of micro sd, now the blutooth capability of s pen.. if this is the route samsung takes, I will probably switch to competitors like oneplus in future.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful upgrade
on February 18, 2025
Posted by: Rmarli17
[This review was collected as part of a promotion.] I upgraded from the S22 ultra and I finally feel like my phone is "working" for me and not the other way around. I'm a very organized individual but also perpetually sidetracked, and the s25 keeps me focused on the task at hand. I love using the modes and routines, writing my notes and letting the "AI" organize it better than myself. The processor speeds and graphics as well as the battery life are massive upgrades even compared to the S24 ultra. Ilove that I can put this in kids mode, and know that kids will have a safe viewing experience as well as the phone being physically safe due to its tough Gorilla glass and outer shell. Even the built in security is a massive upgrade. Lastly the seamless actions across apps make quick tasks fun ands intuitive for the user. So far no complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love the design and features of the phone
on February 18, 2025
Posted by: Love25ultra
[This review was collected as part of a promotion.] I like the IA features and the design of the phone which makes it easy to handle the phone.
Value
4
Response from Samsung USBy R&R Team, February 19, 2025
Hi there Love25ultra, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the capabilities and functionality of your new phone. We are so happy to hear you are enjoying the usage of Galaxy AI and you are finding the device to be so easy to use. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great new features
on February 19, 2025
Posted by: Kjellio
[This review was collected as part of a promotion.] Love the camera and the new colors are really nice too. Along with how fast the response is when using
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the example of perfection
on February 19, 2025
Posted by: Jc88rh
[This review was collected as part of a promotion.] This device is perfect for gaming and streaming, take pictures and wven listen to music, it has it all!!!
Value
5
Written by a customer while visiting Samsung US