Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,649 Reviews)
Rating breakdown 19,649 reviews
5 Stars
16,935
4 Stars
2,121
3 Stars
357
2 Stars
109
1 Star
127
86%of customers recommend this product.
(
794 out of
927)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Going backwards - great.
on February 16, 2025
Posted by: JustKeepYourS22orS5
from Missouri
Expertise:Expert
Why they thought going backwards was the way forward.
Great thought.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, February 19, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how valuable your phone is to you, and wanting to feel that your upgrade has been a true advancement in your experience. Without knowing the specifics of your experience and features you feel are missing, we have provided a link to the full device manual to help you discover the full capabilities and align the settings to your preferences. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Downgraded phone
on February 18, 2025
Posted by: 675746854
[This review was collected as part of a promotion.] Downgraded the Bluetooth Spen. Spen for kids. Ai features only. Price is higher.
Value
1
Response from Samsung USBy R&R Team, February 18, 2025
Hello 675746854, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important specific features of your device are to you every day. We have provided a link to an article below to help you with the redesigned features of your S Pen. We have also shared a link to the full device manual to help you integrate voice controls and hand gestures that can be used for previous features of the S Pen. We have also shared a link to the Samsung Support Team if you have additional questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it.
on February 22, 2025
Posted by: Joce
Expertise:Expert
I've had it for a month or so. Bought this and did the upgrade because of the pen. Come to find out 5his doesn't have the feature to take photos with the pen. What a waste of money. The whole reason I did the upgrade. I don't care about anything else with the pen. I truly hate the size and have always done the smaller versions of a phone. Now im stuck with this because I did a trade in.
Response from Samsung USBy R&R Team, February 24, 2025
Hi there Joce, thank you for taking time out of your day to share your thoughts about your new Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be to have a device that is not meeting your expectations. We have provided a link to the full device manual to help you with the voice commands and hand gestures you can use with the camera. We have also shared a link to the Samsung Support Team if you would like assistance with this or any additional features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
2
Lost features
on March 12, 2025
Posted by: DisappointedCustomer
[This review was collected as part of a promotion.] Sadly this phone is a downgraded version of the older S ultra phones. How can you not upgrade the battery or downgrade the s Pen? Features keep getting taken away and phones aren't the upgrade that people want anymore. Felt like a downgrade.
Value
2
Response from Samsung USBy R&R Team, March 12, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you maximize the battery life, and discover the redesigned features of the S Pen for the best possible experience with your new phone. We have provided links to troubleshooting guides for the battery life of your device, and an article to help you discover ways to use the new S Pen of your phone. We have also shared a link to the full device manual to help you with hand gestures and voice commands you can now use with your phone to control specific functionality. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Not bad, but missing the Fold
on October 15, 2025
Posted by: Jigglenautt
[This review was collected as part of a promotion.] Not bad at all. Great phone, Galaxy AI and all, but I miss the bigger screen on the Fold. Too bad the Fold line is not there yet.
Value
4
Response from Samsung USBy R&R Team, October 16, 2025
Hello there Jigglenautt, we are so pleased to hear that you are enjoying the usage and capabilities of your Samsung Galaxy S25 Ultra. We love that you are finding uses for the enhanced features of Galaxy AI. We hope you'll reach out to us again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product with a wonderfully designed UI !
on October 28, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This is the ultimate phone and I will from this point forward be a Samsung product user! The features are beyond amazing and always the go-to built in, ready to use way to handle all my life's needs.
Value
5
Response from Samsung USBy R&R Team, October 31, 2025
Hi there GarenCollins, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such an amazing experience with your device, and are finding it such a daily driver for all of your different needs. We look forward to hearing from you again in the future any time you have questions or wish to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
S-pen no longer camera remote
on March 10, 2025
Posted by: Janh
from North carolina
Expertise:Expert
VERY disappointed that the S-pen is not a camera remote. I WOULD NOT have upgraded if I had known. Bad on me for not doing my research
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, March 10, 2025
Hey there Janh, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important specific features of your device are to you every day, and we would love to help you find alternative ways to use your camera from a distance. We have provided a link to the full device manual that highlights both hand gestures and voice commands you can use with your device to remotely control your camera. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The display is exceptional.
on February 9, 2025
Posted by: Amit
from NC
Expertise:Expert
This phone is seriously blowing my mind, the camera is insane. The battery life is a total game-changer, lasting all day and then some. The screen is so bright and crisp, it's like looking through a window. Plus, it's super fast and responsive, no lag at all, it's a total winner.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US