Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(19,541 Reviews)
Open Ratings Snapshot
Rating breakdown 19,541 reviews
5 Stars
16,850
4 Stars
2,110
3 Stars
351
2 Stars
108
1 Star
122
85%of customers recommend this product. 
(
719 out of 848
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
🌟 A Stellar Leap Forward: My Outstanding Opinion
on December 5, 2025
Posted by: Vegetayap
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is, without question, one of the most impressive smartphones ever created. Samsung has elevated performance, design, and innovation to a level that feels almost futuristic. The device delivers exceptional speed, a remarkably vibrant display, and a camera system that borders on professional-grade photography. Its 5G connectivity is incredibly strong and reliable, making every task—from streaming to gaming—effortless and fast. The S25 Ultra doesn’t just meet expectations; it surpasses them with confidence. It’s a premium device crafted for users who demand excellence, and it performs with outstanding precision in every category. This is truly Samsung at its best.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Problem with S pen
on December 5, 2025
Posted by: Grannyboy
[This review was collected as part of a promotion.] The S- Pen doesn't have the features to take pictures when it is in camera mode
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 9, 2025
Hi Grannyboy, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when you have a device that is not operating as expected with the accessories. We have provided a link to the complete manual for your device to help you with voice commands and hand gestures you can use with your camera. If you have a Galaxy Watch you can also use this device as a remote for the camera on your phone. We have lastly, provided a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It rocks!!!
on December 5, 2025
Posted by: A111111
[This review was collected as part of a promotion.] Great phone. Powerful, and plenty of storage. It hasn't given me issues
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good cell phone
on December 5, 2025
Posted by: CGzbrett
[This review was collected as part of a promotion.] It and good all around cell phone with ai and a bunch of other apps and accessories
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 9, 2025
Hi there CGzbrett, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the usage of your device. We have provided links to resources to help you discover additional features. We have also shared a link to the Samsung Support Team to assist you further if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great workhorse of a phone
on December 5, 2025
Posted by: MattLikestuff
[This review was collected as part of a promotion.] I have had a really great experience with this phone, I run 3 phone numbers off of it - one sim and two esim.
I use the phone mainly for streaming music, the occasional youtube video and with Galaxy AI - all of my googling. AI has come a really long way and it's nice to have a phone I dont have to repeat myself with when talking ro it
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone helps me with my work pretty good.
on December 5, 2025
Posted by: Hogangary028
[This review was collected as part of a promotion.] I don't really use the AI feature all that much to be honest.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent product.
on December 5, 2025
Posted by: Love3tan
[This review was collected as part of a promotion.] It is the best phone I have been able to acquire, it has excellent audio and it provides performance all day and with its additional applications it is even better tool, I use it for work, for home and play. With Galaxy AI it makes my days better for me.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect for all of my needs!
on December 5, 2025
Posted by: Amberrii
[This review was collected as part of a promotion.] I use my S25 Ultra throughout the day, every day. From apps that help me keep up daily routines to work, streaming, and gaming.
I LOVE the camera on this thing! It helps me take amazing photos, and edit them as I need. I love that you can set up to take a hands free photo and say "cheese" to take the picture!
Galaxy AI makes everything I do so much easier because I can do so much hands-free. I drive for a living, and am on the road a lot, and this has been an invaluable tool for me.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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