Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,132 Reviews)
Rating breakdown 20,132 reviews
5 Stars
17,276
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,101 out of
1,276)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Fast Processor, light weight and amazing
on November 13, 2025
Posted by: Oswezzy
[This review was collected as part of a promotion.] Wow!! what a big difference from my previews phone Galaxy S23 Ultra to my new Upgrade Galaxy S25 Ultra it's a big different on the weight im really impressed on how light this device is, the resolution on the camara is amazing when im taking pictures. That Galaxy AI technology it helps me alot to personalize and fixes all those objectives that I don't want one my picture. I really love my new phone.
Value
5
Response from Samsung USBy R&R Team, November 14, 2025
Hey Oswezzy, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are seeing a nice big difference in this new phone from your previous device, and that you are so pleased with all of the amazing features of your device like Galaxy AI. We have shared a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4
Battery life and battery function
on November 13, 2025
Posted by: Samsungs25ultra
[This review was collected as part of a promotion.] Its been 2-3 times this year that I have to get my phone repaired but have no answer on what the issue is. The fast charge wont work or the super fast charge. Sometimes it does and always indicates water but repair shops confirm no water detected. Worst Samsung experience I've had. Other than that I love the device itself. Its fast and the tech is awesome. The batter experience is not very helpful.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is amazing
on November 13, 2025
Posted by: Perl24
[This review was collected as part of a promotion.] Galaxy AI makes use hassle free. Enjoy taking pictures. Great quality photos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent AI features and integration.
on November 13, 2025
Posted by: LiquidfactorX
[This review was collected as part of a promotion.] I love the Galaxy AI features of the phone and particularly use the live translate AI features to converse with another person ( non English speaking) really time!
Value
5
Written by a customer while visiting Samsung US
Posted by: Bill R
from AZ
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from S21Ultra. Amazing improvements in camera and speed. I am delighted.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
Samsung is by far the best phone for the money. I have tried other brands but nothing compares to the quality of Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on November 15, 2025
Posted by: Moomoo
[This review was collected as part of a promotion.] That phone had a great battery life only thing I don't like is the ringtones. I loved the old Galaxy s22, because it had nice ringtones I wish the ringtones could carry over. Never tried the AI, I like to keep things real
Value
5
Written by a customer while visiting Samsung US
Posted by: Suziechapstick
Verified Purchase:Yes
The camera is so much worse than the previous versions. I'm so disappointed in this phone.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, November 17, 2025
Hi there Suziechapstick, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your new device is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features available on your phone, to help you capture the best possible photos and videos. We have also provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US