Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,584 Reviews)
Rating breakdown 19,584 reviews
5 Stars
16,885
4 Stars
2,114
3 Stars
351
2 Stars
108
1 Star
126
85%of customers recommend this product.
(
748 out of
879)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Worth the upgrade
on December 5, 2025
Posted by: Sami4lyfe
[This review was collected as part of a promotion.] I usually upgrade every year but this time it really felt like an upgrade. The New Galaxy AI features are really fun. They might seem novelty but you'd be surprised how often you use them especially to get the perfect picture. The battery life is great as expected but just the feel of the phone is so nice. It just feels good in the hand and premium.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on December 5, 2025
Posted by: Treeman
[This review was collected as part of a promotion.] I love the size, speed, battery life, camera, and the built in galaxy ai.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good product, but not the best
on December 5, 2025
Posted by: 112199
[This review was collected as part of a promotion.] I’ve been using Samsung phones my whole life, and I started using the S series from the Galaxy S22 Ultra. That phone was super sleek compared to the S25 Ultra. The S25 Ultra initially felt like a thick block in my hand, but over time I got used to it. Still, the S22 Ultra is my favorite in terms of design — it was slimmer, thinner, and had those curved screen edges, which the S25 Ultra doesn’t have.
But the biggest upgrade I noticed from the S22 to the S25 is the performance. The camera feels almost the same to me, but the performance jump is huge. On the S22 Ultra, even when playing smaller games around 1–2 GB, the phone would heat up a lot. After 20–50 minutes of gameplay, the phone would struggle and lag.
On the S25 Ultra, even when I’m playing the biggest games on the Play Store — like Genshin Impact or CarX Street — everything runs super smoothly at high graphics settings. No overheating, no lag. So overall, the performance improvement from the S22 to the S25 has been a massive.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite phone
on December 5, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Well Im gonna start saying is a good phone. Definitely I love how looks, the color is perfect, the size is comfy to grabs it or keep it in the hand. Samsung features always has been on Top, I have a los of fun using Geminis (Galaxy AI) doing pictures for me in my fam. The camera resolution and zoom are the best. Is a great phone, Im always telling people to switch to Samsung and try Ultra Models. I started with S22 ultra, then s23 Ultra and now I have this one. I love it so much.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is King
on December 5, 2025
Posted by: Easyisaacs
[This review was collected as part of a promotion.] Honestly, the Galaxy S25 Ultra feels like Samsung’s best phone yet. The first thing that really blew me away was the display — it’s insanely sharp and bright. Even outdoors, it looks crystal clear, and scrolling feels buttery smooth. The design has this super-premium, squared-off vibe that makes the whole thing look and feel high-end.Performance-wise, it’s a powerhouse. Apps load instantly, games run flawlessly, and it doesn’t even get warm after heavy use. The new Snapdragon chip really shows its muscle here. Battery life has also been surprisingly good — I can easily go through an entire day (and then some) with mixed use.But the camera setup is where it truly shines. The zoom is ridiculous — photos come out sharp even at a distance, and night shots look crisp without all the weird processing you sometimes get. It’s perfect for travel photos or random creative shots.Overall, the S25 Ultra is the kind of phone that just makes everything feel snappier, cleaner, and more fun to use. It’s expensive, yeah, but it feels worth every penny once you see how much it can do. If you want the absolute best Android experience right now, this is it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite phone
on December 5, 2025
Posted by: Simmws
[This review was collected as part of a promotion.] I love the presentation of the Galaxy AI and how easy it is to use. The overall phone is a blessing to have it's very easy to use very compatible with all my devices. And the screen is beyond destructible.. I have dropped this phone so many times and I am very thankful for the quality of this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Device
on December 5, 2025
Posted by: DigitalFelix
[This review was collected as part of a promotion.] I have been using the Samsung Galaxy S25 Ultra every day, and overall it has been an excellent device with strong performance and premium build quality. The phone is extremely fast and handles heavy multitasking without slowing down. I use it for work, streaming, social media, and gaming, and everything runs smoothly. The display is bright, sharp, and very clear, making movies, reading, and browsing enjoyable both indoors and outdoors.
The camera system is one of the highlights of this phone. Photos come out crisp, detailed, and consistent in different lighting conditions. The zoom is powerful and stable, and low-light performance has improved noticeably. Video recording is also excellent, and stabilization helps produce smooth, high-quality footage.
Battery life easily lasts a full day with heavy use. Fast charging works well, and the phone manages heat effectively. The design feels premium and comfortable to hold despite the large screen.
I regularly use the S Pen for notes, quick edits, and productivity tasks. It is accurate and responsive. However, one downside for me is that the S Pen on this model cannot be used as a remote shutter to take photos. I used that feature a lot on previous devices, so I miss having it here.
Even with that limitation, the Galaxy S25 Ultra remains a powerful, reliable, and well-designed smartphone suitable for work, entertainment, and everyday use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone mostly, Battery disappointing
on December 5, 2025
Posted by: JayRam
[This review was collected as part of a promotion.] Galaxy AI is decent. Battery was decent before most recent update. Since then I can't barely make it through the day. This is a big device. Why are we lagging behind with battery??? Unacceptable for a 1300 dollar device.
Value
3
Response from Samsung USBy R&R Team, December 8, 2025
Hey JayRam, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how valuable the lasting battery life of your device is to you every day, and we would love to help you maximize the battery life of your device. We have provided links to a few articles to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this frustration continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US